Agenda

All Days
Monday, May 14
7:30 a.m.
Registration Opens
Sponsored by
8:30 a.m. - 10:30 a.m.
Pre-Conference Bootcamp - The Impact of Changes in Mobility on Insurers
With the ridesharing industry currently at 9 million users worldwide – and expectations to grow eightfold to $285 billion by 2030 – challenges are mounting. New forms of risk are emerging that would benefit from new data, insurance coverage and consumer engagement; whether insuring a ride or car-share driver, to the passengers on these trips, to the technology companies enabling mobility platforms. This interactive session sets the stage, identifies the problems, and offers actions for insurers to take.
10:30 a.m. - 12:30 p.m.
Pre-Conference Bootcamp - Driving Profitable Growth Through More Human Digital Interactions
In the auto insurance segment alone, our research suggests that $30 billion in premiums move from carrier to carrier every year as policy-holders change insurance companies—but, that suggests a big opportunity. While customers move policies for any number of reasons, there are clear steps companies can take to improve customer experience in order to attract and retain customers. Insurers that make their claims process—and more importantly, their quote and bind process—as easy and intuitive as possible, will get the greatest share of that $30 billion.
Sponsored by
Pre-Conference Bootcamp - The Game Changers: Innovations Enabling a Claims Revolution
Artificial intelligence, telematics and mobile self-service promise to re-invent insurance, delivering improved pricing, dramatic new efficiencies, and more positive experiences for policyholders. AI such as photo analytics will shrink cycle times, telematics-generated crash data can trigger automation from the moment of impact and enable other value added services. Mobile self-service and smart chat bots will deliver on the liquid expectations of insurers and consumers alike. While promising, these technologies can deliver true change only if and how well they’re integrated into real life experiences that help drive the automotive ecosystem. CCC will address how it’s pushing state-of-the-art innovations forward with real products that deliver real transformation
Sponsored by
1:00 p.m. - 1:10 p.m.
1:10 p.m. - 1:30 p.m.
Keynote - The Sky’s the Limit: The Future of Catastrophe Response
Ken Rosen, Chief Claims Officer at Allstate, will explore how utilizing technology such as drones and artificial intelligence can help customers recover as quickly as possible in the aftermath of catastrophes. He will also discuss what is next on the horizon for claims as the industry transforms to address changing consumer expectations in a digital world.
1:30 p.m. - 1:50 p.m.
The Future of Insurance in the Age of Disruption – A Case Study
Kate will share insights from an insurance perspective gained during Lyft’s incredible growth—now with over six billion miles of data and an $11 billion valuation. She will also impart her views on the road ahead, including implications of our autonomous future and the impact to car ownership, ride sharing, and insurance.
1:50 p.m. - 2:10 p.m.
Tell Me Something I Don't Already Know...
In this session, we challenge industry leaders to tell the audience something they don’t already know! The panelists will discuss the fact each one reveals, and at the end, the audience will vote on the most useful, and surprising, bit of information presented.
3:30 p.m. - 4:00 p.m.
Networking Break
Sponsored by
4:00 p.m. - 4:30 p.m.
Auto
The Future of Auto Technology and How it Will Impact Insurers and Insurtech
How will emerging auto tech impact insurers and insurtech? In this panel discussion we will explore the latest auto technology trends from V2V communication and sensor application to telematics. We will explore use cases and review the latest data and implications of smart cars for safety and accident prevention. For example, do cars with more tech designed for accident-prevention actually experience fewer driver-caused accidents? What will sensor triggered FNOL look like?
Commercial & Specialty Lines
Sponsored by Delphi Technology
Commercial Insurance in the 21st Century
There has been a tremendous growth of startups tackling the commercial insurance industry. Drew will explain the different areas these startups are tackling within the commercial insurance space, and what represents incremental vs. disruptive innovation.
Life & Health
Sponsored by Accenture
How to Make Life Insurance More Relevant to Today’s Consumers
It’s no secret that the penetration of life insurance in today’s households has declined from near 70% in 1980 to close to 40% today. Is it that today’s consumers simply don’t have the interest? Or that the products are too complicated? Or that it is difficult for insurers to reach consumers? It’s clear that a different approach is required. Learn how to make insurance relevant again, and how to serve the customers of today and tomorrow.
Personal Lines P&C
Sponsored by Genpact
Adapting and Succeeding in Today’s Digital Insurance World
Every interaction you have with your customer – even the simplest correspondence – shapes their experience with you. Digital customer experience is the new competitive playing field. Adapting to a new digital landscape can be challenging for insurers as they introduce new channels to market while simultaneously remodeling traditional ones. With many insurers on the sidelines of the digital shift, it’s time to make the digital agenda a higher priority and tackle the challenges ahead.
Reinsurance
B2B Insurtech – Best Practices on Empowering Incumbents
Let’s face it, the insurance industry has the perception of being a risk averse slow adoptor of enterprise technology. This session’s three founders have gone against conventional wisdom and are using their prior expertise from tech, healthcare, and insurance to start companies that have successfully partnered with incumbent insurers to bring about innovation. Hear about their best practices for both startups trying to partner, and carriers trying to work with fast growing nimble organizations.
4:35 p.m. - 5:05 p.m.
Auto
Case Study: ForeverCar and CUNA Mutual Group Reshaping the Car Repair Experience
Best practices for effective partnerships between P&C Carriers and Insurtech companies. Through its partnership with ForeverCar, CMG was able to design and launch a new, consumer-facing digital auto repair product for credit union partners and members in under one year. This new product and distribution strategy generated over $1M in 2017. ForeverCar offers P&C Carriers a turn-key platform to cross-sell auto repair plans.
Commercial & Specialty Lines
Sponsored by Delphi Technology
How to Effectively Underwrite and Manage the Cyber Insurance in the Digital World
Cyber risk is not only new and difficult to understand and quantify for directors, but it also remains difficult to understand from insurance underwriters, which ultimately confines the total amount of limits and coverage that insurers are willing to offer. Insurer's need to shift towards continuous, standardized cyber risk insights via a digital platform that streamlines the underwriting process, yet offers more comprehensive data than a standalone application and also has the data immediately available for analysis and continuously analyzing an insured's risk throughout the policy period.
Life & Health
Sponsored by Accenture
Digital Claims in Life Insurance: An Overview of Vendor Capabilities
Life insurance carriers are working to shift digital strategies to the back office to create a better customer experience as well as improve on operational inefficiencies. What digital capabilities to claims vendors have to offer? This presentation will provide an overview of the digital capabilities claims vendors have to offer as it relates to portals, document management, mobile, and more. It will also highlight how these capabilities can support the digital strategies carriers are working towards.
Personal Lines P&C
Sponsored by Genpact
Is the Industry Ready for Touchless Claims?
We’re seeing the industry increasingly focused on touchless claims delivery models, but many carriers continue to grapple with the best way to approach them. What digital solutions are required? How can data be used to optimize outcomes? How can it be operationalized end-to-end so that a seamless and transparent claims experience is delivered for all customers? Where are the best starting points/models? What are the pitfalls? Are customers even ready for touchless claims? During this session we will touch on the major roadblocks and benefits in bringing it all together.
Reinsurance
Using Drones & Artificial Intelligence to Unlock Real Property Attributes for Insurers
For years, insurers have relied upon limited data to uncover a property’s attributes. Drone-captured imagery combined with AI analysis now enables insurance companies to greatly improve insight. In this presentation the speakers will talk about the evolution of drones and AI in insurance and how they are becoming an increasingly important data aggregation and screening tool to improve underwriting, claims, and catastrophe modeling.
5:10 p.m. - 5:40 p.m.
Auto
Is UBI Dead?
Usage-based insurance was supposed to be the way of the future, but it has captured only 6% of the market, according to a 2016 LexisNexis Report. Can an improved deployment strategy make UBI king? And if so, how? Jonathan and Scott will discuss how using smartphone data to track usage can improve adoption rates, improve the quality of driving data collected, and make it easier and cost-effective for every carrier to move towards UBI.
Commercial & Specialty Lines
Sponsored by Delphi Technology
Commercial Lines 2018: Insight and Appetite Drive Success for Digitally-Enabled Insurers
For years, the argument against the demise of the independent agent has centered around the complexity of commercial insurance products and the layered nature of the business itself. In the commercial space, brokers face significant challenges not only finding new business, but finding the right insurer with which to place the business. There is little transparency in the traditional industry into which insurance companies actually want certain types of business, and insurers and brokers alike are investing in technology to alleviate the problem, including business intelligence (BI), analytics, artificial intelligence (AI) and workflow solutions. But, would these players be better served increasing insight into appetite instead? Attend this session to talk more about how better insight into appetite can actually drive success for today’s digitally-enabled commercial lines players.
Life & Health
Sponsored by Accenture
The Anatomy of an Investment
Personal Lines P&C
Sponsored by Genpact
Underwriting in an Insurtech World
In the age of IoT and the possibility to make almost anything "connected," Insurtech is transforming the insurance world. New devices and data analytics are bringing change to the whole value chain, enabling insurers to identify behavioral trends and take a more preventative approach to assessing risk and underwriting. In this presentation, we'll cover some of the technologies that are driving innovation, and discuss how an insurance company can best integrate new offerings and data insights into their policies.
Reinsurance
Data and Technology in Life Insurance: How Best to Enable Success
This session will discuss the new data and technologies that are pouring into the Life Insurance market and what needs to be done to make them usable on a day-to-day basis by the incumbent insurers.
5:40 p.m. - 7:00 p.m.
Networking Reception in the Innovation Hall
8:00 p.m. - 12:00 a.m.
Dig|In Industry Party - at The Market & Tap Room (All are invited)
Sponsored by
Tuesday, May 15
7:15 a.m.
Registration Opens
Sponsored by
7:30 a.m. - 8:30 a.m.
Coffee in the Foyer
7:30 a.m. - 8:15 a.m.
Breakfast Briefing - Driving Digital Innovation Across Platforms and Channels
Digital Engagement is key to driving profitable growth for many carriers. This implies much more than offering services through web and mobile channels, but actually requires carriers to consider entirely new platforms and channels (e.g., chatbot) to engage with their ecosystem of stakeholders (e.g., policyholders, agents/brokers, partners, vendors, employees). We will explore & discuss potential strategies.
Sponsored by
Breakfast Briefing - Leveraging People-Based Marketing to Increase Customer Lifetime Value
Imagine what you could accomplish if you had the ability to definitively identify when a consumer is in market for a specific insurance product.
Sponsored by
8:30 a.m. - 9:00 a.m.
Keynote - Shaping the Digital Transformation of the Industry
Strategic success or failure over the next five to ten years will depend on how companies come to grips with six technological megatrends: cloud computing, mobile devices, social media, cameras, Internet of Things (IoT), Big Data and artificial intelligence. Drawing on his work with hundreds of companies across numerous industries and research into thousands more, Chunka Mui will offer key lessons for how every information intensive company can pursue winning innovation strategies and shape the future of their industry.
9:00 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
What State Auto Has Learned from Its Innovation Lab
The insurance industry has reached a tipping point. While organizations know they need to innovate to meet the changing needs of the market, many struggle with implementation. Kim will share lessons learned from launching State Auto’s Innovation lab, including:
10:05 a.m. - 10:30 a.m.
Keynote - Putting the Personal in Personal Insurance
The rapid evolution of technology is creating new risks and reshaping the way consumers engage with insurance, pushing insurers to expand beyond their historical role of restoring customers after a loss. AIG’s Personal Insurance business has been at the forefront of utilizing technological developments to drive this broader evolution of insurance and create an engaging digital customer experience. Hear from CEO Gaurav D. Garg about how he is leading AIG’s Personal Insurance business to embrace the shifting landscape through the use of new tools to prevent risk, assist customers in the midst of an event and restore them after a loss.
10:30 a.m. - 11:00 a.m.
Embracing Digital
Disruption is everywhere and the only constant is change. Yesterday’s “what-ifs” are today’s reality. Today’s “what-ifs” are tomorrow’s normal. Are you ready for a world where your clients expect a seamless delightful digital experience? Are you ready for a world where non-traditional players may become your biggest competitor because of their digital capabilities? In this session, Sophia Yen, EY’s Strategy & Innovation Leader, will share the latest insights and the power of digital as an enabler of profitable growth.
Sponsored by
12:20 p.m. - 1:30 p.m.
Networking Lunch in the Innovation Hall
12:20 p.m. - 1:20 p.m.
Industry Innovation Lunch Session - Bridging the Digital Gap in Insurance
Disruption is the new constant in the insurance industry. New competitors, Insurtech’s, AI, robots, IOT, channel proliferation…. It is easy for carriers to take a passive role with so many unknowns on the horizon. Yet, carriers that can unlock their digital potential have a unique opportunity to redefine value and take an active role in the insurance industry’s future. To do so, carriers must focus on how they connect, end-to-end digital experiences to business outcomes that promote profitability, loyalty and retention. This session will explore how carriers can future-proof their business and improve digital engagement one journey at a time.
Sponsored by
Industry Innovation Lunch Session - How to Successfully Execute on Digital Innovation in Insurance
Fintech ideation, new sources of competition and the blurring of industry lines are dramatically disrupting the business of insurance and creating both a market opportunity and a threat. Come and hear SAP’s global head of financial services present our vision and lead a discussion with fintech partners on investment in digital innovation. Discover real world examples from different regions of the world, and find out how incumbents embrace and execute on the opportunity. Get inspired by examples of how fintechs integrated with technologies such as artificial intelligence and IoT can positively impact digital customer engagement, efficient core insurance operations, and excellence in finance.
Sponsored by
Industry Innovation Lunch Session - Machine Learning: Powering Accelerated Underwriting with Clinical Data
This talk compares two approaches for developing actuarial models for critical illness products: using age and gender incidence, as insurers typically do – or using data generally found in an electronic medical record and machine learning to generate incidence tables. The speaker will discuss the advantage of the second approach, applicability to other insurance products, and how interoperability enables more accurate modeling.
Sponsored by
1:30 p.m. - 2:00 p.m.
AI & Machine Learning
Sponsored by Cognizant
Using AI to Help Insurance Underwriters Meet the Pace of Digital Transformation
This presentation will focus on insurance models that have been tested for the sharing economy and "pay as you go." We will discuss the pitfalls and success of underwriting this emerging industries and how the insurance industry is leveraging AI to advance the insurance industry.
Big Data & Analytics
Sponsored by GoodData
Making Agents Evangelists for Digital Innovations
Commercial insurers are investing in technology solutions to make their policyholders’ lives easier and less risky. But carriers depend on agents to communicate the value of their product. That means distributors have to be on board, enthusiastic storytellers. Using a real-world example from its grocery division, Argo Group will discuss how to guide agents along the path of selling all aspects of the product – not just price – and making digital a differentiator for customers.
Customer Experience
Sponsored by Intelledox
Fast Track to the Digital Customer Experience
It’s all about me” - that’s how your customers would like to feel. How can you create a personalized customer experience without creating a one-off solution for every customer? How can you quickly launch customized products or programs targeting an attractive market segment, before your competitors? This session will explore how to create a repeatable process that delivers customized products and digital customer experiences in a matter of weeks, not months or years.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Blockchain for Insurance: Beyond Smart Contracts
Blockchain, distributed ledger, and democratized technology strategies will revolutionize financial services across a wide range of products. Nowhere is this more true than in insurance, a category which relies too heavily on outdated, hierarchical, and centralized models to run its businesses. As cultural and technological trends continue, insurers are at significant risk of business model and product disruption—those that lead will win a disproportionate share of the business of the future; those who delay will be irrelevant.
IoT & Telematics
Sponsored by Publicis.Sapient
Telematics, Sensors and Their Impact on Consumer Behaviors
How is better driving behavior incented with the use of telematics, behavioral economics, gamification, and other means? As new data sets are available, how can business models evolve – including insurance? In the past, the industry had to support under 1 MB of data per customer per year. With the arrival of telematics, data needs have soared to over 1 GB. This underscores the importance of new technologies, and new value propositions to incent safer driving.
2:05 p.m. - 2:35 p.m.
AI & Machine Learning
Sponsored by Cognizant
State of Chatbots: From Growing Pains to all Grown Up
Should we believe the hype? This panel brings together the startups and carriers that were on the front lines of piloting these technologies last year. Join us as we share case studies and discuss what the results can tell us about the role for Chatbots/AI for 2018 and beyond.
Big Data & Analytics
Sponsored by GoodData
Detecting Insurance Fraud Using Advanced Analytics and Innovative Technology
The world around us is rapidly advancing with the connectivity of devices and automation of processes which effects and drives change in human behaviors. With such disruption, one cause for concern is an increase in insurance fraud due to a perceived lack of oversight. Through a data-driven approach and innovative technology, Allstate is striving to becoming an industry leader in detecting insurance fraud and protecting the industry consumers. Hear from Marta about their value-driven approach to data visualization and its transformational capabilities.
Customer Experience
Sponsored by Intelledox
Reimagine Digital: Success Stories in CX and UX Transformation
You want to make it easy for customers to interact with your brand, from initial onboarding through claims and service. That means rethinking the way you use digital tools to improve the customer experience. In this session we’ll offer practical tips on how to rethink your everyday transactions. And, we’ll provide inspiration on how to fight digital disruption by offering an elevated level of service – while improving efficiency, revenue and time to market.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Solving the Insurtech Procurement Problem
Insurers have spent years defining complex procurement processes designed to protect against unnecessary risk. In the age of InsurTech, however, the now traditional procurement process may actually wind up protecting more against opportunity. Startups don't have five years of audited financials to prove viability and stability, so when it is OK to bend the rules, or to create new rules all together? This session will feature insurance company executives discussing ways to marry innovation and InsurTech to traditional processes, and how the results are provoking progress along the way.
IoT & Telematics
Sponsored by Publicis.Sapient
Customer Engagement Through Home Telematics @ Desjardins
As a leader in this new emerging disruptive category, Roost Home Telematics has been perceived to be a solution focused to capture data through smart sensors in the home to reduce the cost of home peril claims - most specifically fire and water leaks (> $20B opportunity in the US every year). Through the first year of the industry's largest deployment of smart water leak sensors to home policyholders in 2017, Roost and Desjardins Insurance will talk about both the challenges faced, lessons learned and the realities of how the key impact is actually a significant improvement in customer engagement, loyalty, and brand affinity. Key insights will be shared on best practices for effective customer journey deployment.
2:40 p.m. - 3:10 p.m.
AI & Machine Learning
Sponsored by Cognizant
IBM and DataWing are Taking Insurance Operations to New Heights with Drones
2017 has been a pivotal year for commercial drone adoption presenting new opportunities and challenges as the industry grows To this end, IBM and DataWing have developed an agile, reliable, scalable secure and brand agnostic end-to-end drone solution to meet the growing needs of their clients across industries.
Big Data & Analytics
Sponsored by GoodData
Breaking Through the Analytics Wall
Breaking through the analytics wall - moving past today's challenges and defining the next generation of insurance analytics. Insurers have experimented and deployed numerous analytics solutions to great acclaim within their organizations and externally, to their partners. Success has created demand, more models, and increased complexity. How do carriers adapt to increasingly complex analytic environments, accelerate insight deployment and track the impact and health of analytic solutions? The answer is the next generation of insurance analytics.
Customer Experience
Sponsored by Intelledox
Battle for the Customer (Experience)
We all know that insurance is an industry not well loved by customers, and maybe some of that disdain is deserved. As an industry, we haven’t focused on delivering a great customer experience online and offline. But customer expectations of a great experience are continually increasing, and they expect the same level of experience from their insurance company as they are getting from other online companies like amazon, apple and facebook. This panel will discuss the importance of the customer experience in an increasingly online world, and how carriers and startups are evolving to meet those expectations. Panelists will also discuss the challenges of delivering not just a great front-end web experience, but going beyond that to deliver a seamless experience across all touchpoints of service, claims, etc.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Lessons Learned From Insuretech Pitches
Our Digital team are working extensively with start-ups and various service companies to understand emerging technologies and how they can be applied to transform our internal operations into a truly digital business. Supporting this, we've executed several proof of concepts targeting new technology as ways to disrupt our business and create new opportunities. We have a strong view of what works well and what doesn't work well in working with insuretechs from their initial pitches, to framing projects and transitioning these into production. We have experience in dealing with startups with Blockchain, IoT, Augmented Reality, Robotics Process Automation (RPA), AI and mobile technologies.
IoT & Telematics
Sponsored by Publicis.Sapient
Siloed No More: The Future of IoT and Insurance
The exponential growth in different IoT devices, ecosystems and use cases will only continue to accelerate. It is simply not possible for carriers to keep up with this proliferation, build the systems to interface with the different ecosystems and standards, or build cognitive capabilities to consume the volume and variety of data. Further most large uses cases don’t just rely on deployment of IoT alone and require other technologies or platforms operating in confluence.
3:10 p.m. - 3:30 p.m.
Networking Break in the Foyer
Sponsored by
3:30 p.m. - 4:00 p.m.
AI & Machine Learning
Sponsored by Cognizant
Beyond Price: AI at the Core of Everything
AI isn't simply about accurate pricing models or better analytics. How insurance is run and built is now fundamentally different: Sensors allow us to observe the physical world historically, in a way that humans previously had to recreate through proxies. AI makes use of this data by replacing the hours spent trying to reconstruct what actually happened and tells us exactly what happened, replacing the investigation and customer friction. Teams highly aligned with machine learning models that ask for human advice only when necessary create seamless customer experiences and lets people do what they do best.
Big Data & Analytics
Sponsored by GoodData
Autonomous Transportation: Roadblocks Ahead?
It's predicted that by 2030, 60 percent of U.S. auto sales will be autonomous cars. These new robot cars come with the promise of aiding those with physical limitations to travel and to also remove the human error on the road, but there is a lot of work to be done before autonomous vehicles can fulfil their promise of safer and smarter travel. Arity, a connected car startup spun out of Allstate, is armed with 30 billion miles of data and will explain why the current transportation system is broken, and what insights must be applied to the transportation revolution to assure safety performance, driverless car communication and autonomous security.
Customer Experience
Sponsored by Intelledox
Create & Launch new Direct to Consumer Products: Capture the Mid-Markets and Millennial Customers
In this session, you will hear how Hawthorne Advisors and SE2 enabled John Hancock Financial Services to put out viable new products for the lower and middle-markets using an innovative and digital solution that automated the entire customer acquisition process, from application to approval, from underwriting to policy issue with a streamlined, no touch online application process that takes minutes to complete, and requires just moments to get approved.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Top 3 Most Important Trends Driving Digital Transformation
By the end of 2017, the global insurance industry found itself fully awake at the wheel, staring down the need to manage wholesale digital transformation on the road ahead. As consumer and small business customers fuel rising expectations about speed and convenience learned from living life at web speed, insurance firms must meet those demands with a sense of urgency. In response, executives are growing restless and remain on the lookout for fast, high-impact initiatives. In the year ahead, significant bets on tech innovation will include new web and mobile tools for claims processing and digital disbursement initiatives to accommodate customer expectations for instant claims payments. This session will unpack these trends and others as part of a deep dive into the five obvious - and sometimes not so obvious trends - that will make up the insurance industry’s continued digital transformation in 2018.
IoT & Telematics
Sponsored by Publicis.Sapient
Living the Big Data Dream: Mobile Telematics Impact on Pricing Accuracy and Customer Experience
How can an auto insurance company take the idea of extending UBI beyond a simple pricing tool to implementing a powerful personalization platform to increase customer engagement? In this presentation, TrueMotion and Intact Insurance will discuss how they tackled the challenges of UBI deployment, customer adoption, and retention while focused on creating a personalized experience to drive customer engagement. They’ll share best practices auto insurers can adopt to deploy their own customer engagement programs with mobile telematics.
4:05 p.m. - 4:35 p.m.
AI & Machine Learning
Sponsored by Cognizant
How AI Could Enhance the Insurance Consumer Journey
AI is entrenched and moving forward rapidly in customer acquisition, online shopping, pricing, back office processes, and claims. The vast majority of insurance transactions occur via the phone, and consumers demand superior customer experience with every channel; the winners will delivery this experience whether online, mobile, or telephonically. The industry must gear up and accept this challenge and take the leap NOW. Our grand challenge is figuring out how we apply AI to augment telephonic human interactions.
Big Data & Analytics
Sponsored by GoodData
Next Generation Data: Claims Activity Through the Looking Glass
Traditional forms of claims assessment can be slow, expensive, and not reflect an accurate picture of claimant activity. Risks change in real time, and accessing the new world of highly predictive online data provides insurers with insights that have been too expensive or difficult to find—until now. With actual use-cases, we will show how next generation data has been leveraged as a tool for expediting claims processing, combating fraud, and enhancing decision-making across an insurer’s entire claims portfolio.
Customer Experience
Sponsored by Intelledox
The Cultural Heart of Digital Transformation & Alignment
A culture that supports change and innovation is the catalyst that ignites an organization’s digital transformation and fuels each component of the PointSource digital transformation framework. Join the speakers to learn how Security First Insurance, in partnership with PointSource, established a cultural alignment that catapulted their digital transformation and established an industry-leading customer experience and architecture that's given them a sustainable and unique competitive advantage.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Crypto Applications for Insurance
IoT & Telematics
Sponsored by Publicis.Sapient
The Commercial Telematics Landscape
During the session we will explore how the collection of driver and vehicle data is creating operational improvement, granular insight into risk, and enabling a safety management culture for business owners. Telematics technology is creating meaningful value through enhanced data connectivity.
4:40 p.m. - 5:10 p.m.
AI & Machine Learning
Sponsored by Cognizant
AI and Machine Learning at Work
In an increasingly competitive insurance market, carriers are looking for opportunities to connect more often with their customers. In this session, Farmers Insurance® will discuss how the national insurer group is helping to improve the customer and agent experience by leveraging new and emerging technology like voice assistants, chatbots, VR, AR and more. The session will take you through the Farmers® journey of deploying technologies to help better the overall customer experience.
Big Data & Analytics
Sponsored by GoodData
Analytics and Innovation: A Symbiotic Relationship
In today’s world many of the innovation being proposed require a significant infusion of analytics to realize the “art of the possible” Whether that is in the realm of instant adjudication of claims, sensor based loss control services or usage based insurance products analytics are central the client value proposition. In this session senior leaders in Insurance Innovation will share their perspectives on the role of data and analytics in enabling innovation agendas.
Customer Experience
Sponsored by Intelledox
How Data-Driven Digital CX Can Help You Win Over the New Generation of Insurance Customers
An emerging segment of young, tech savvy insurance customers are annoyed with the digital experience they’re getting from their insurers. Who are these customers? What do they want? What are they willing to share with their insurers to get it? Hear the latest findings from NTT DATA Services’ recent digital customer experience survey and learn how Travelers Insurance is leveraging digital CX and the power of data to tap into this valuable segment with a new way of thinking and a new kind of insurance product.
IoT & Telematics
Sponsored by Publicis.Sapient
IoT Making Our Roads Safer
The answer is neither. Insurtech can’t create innovation by itself. Insurance carriers historically don’t focus on technology innovation. The correct answer is partnerships. In this discussion, the speakers will break down the key elements of a successful Insurtech-Carrier partnership.
5:10 p.m. - 6:30 p.m.
Networking Reception in the Innovation Hall
7:00 p.m. - 10:00 p.m.
VIP Party/Barbecue (Invitation Only)
Sponsored by
Wednesday, May 16
7:15 a.m.
Registration Opens
Sponsored by
7:30 a.m. - 8:30 a.m.
Coffee in the Foyer
7:30 a.m. - 8:15 a.m.
Breakfast Briefing - Customer Communications are Critical to Claims Digital Transformation
Are you looking to enhance or future-proof your claims process? If so, this session is for you. It is no coincidence that 70% of all insurance companies are planning to or are currently considering projects to improve their customer communication management in the next 12 months. Hear from Andy Hellard, Product Marketing Manager with Quadient to learn how to deliver an exceptional level of customer experience through;
Sponsored by
8:25 a.m. - 8:30 a.m.
8:30 a.m. - 9:00 a.m.
Keynote - Beyond Mobile: What's Next in Digital Insurance?
Companies have historically competed based on convenience. In the not so distant past, that might mean ease of website use or mobile responsiveness. Now, functional websites are table stakes, and mobile is no longer a differentiator. The new relevance currency is data: how companies react and compete based on insights and information that no one else can provide.
9:00 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
Surviving the Innovation Danger Zone
Today, many organizations are establishing formal innovation offices. And while it might be seen as the trendy thing to do, it is also vitally important for the success of every organization. The world is changing quickly and the companies that lead that change can enjoy significant competitive advantages. Unfortunately, many companies are focusing on the “I” in ROI but few know how to measure the “R”. In this session we will explore an approach that helps put some structure around that measurement thereby helping to avoid the perils of the innovation “danger zone”.
10:05 a.m. - 10:30 a.m.
Insurers on the Cybersecurity Frontline
Telematics and connected car technology are going to drastically reshape how auto insurers approach insurance offerings in the years ahead. Yet increasingly connected roadways also means a proliferation of attack vectors for malicious cyber actors. What role should insurers play in ensuring a secure connected future, if any? And how does it impact the speed of innovation in the auto insurance space?
10:30 a.m. - 11:00 a.m.
Insurance Visionaries: Looking Ahead
In this session, four insurtech visionaries will provide their views of the big bets they are making on the future of the industry. Some of their highlights will include:
11:00 a.m. - 11:30 a.m.
11:30 a.m.
Dig|In Concludes
Monday, May 14
7:30 a.m.
Registration Opens
Sponsored by
8:30 a.m. - 10:30 a.m.
Pre-Conference Bootcamp - The Impact of Changes in Mobility on Insurers
With the ridesharing industry currently at 9 million users worldwide – and expectations to grow eightfold to $285 billion by 2030 – challenges are mounting. New forms of risk are emerging that would benefit from new data, insurance coverage and consumer engagement; whether insuring a ride or car-share driver, to the passengers on these trips, to the technology companies enabling mobility platforms. This interactive session sets the stage, identifies the problems, and offers actions for insurers to take.
10:30 a.m. - 12:30 p.m.
Pre-Conference Bootcamp - Driving Profitable Growth Through More Human Digital Interactions
In the auto insurance segment alone, our research suggests that $30 billion in premiums move from carrier to carrier every year as policy-holders change insurance companies—but, that suggests a big opportunity. While customers move policies for any number of reasons, there are clear steps companies can take to improve customer experience in order to attract and retain customers. Insurers that make their claims process—and more importantly, their quote and bind process—as easy and intuitive as possible, will get the greatest share of that $30 billion.
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Pre-Conference Bootcamp - The Game Changers: Innovations Enabling a Claims Revolution
Artificial intelligence, telematics and mobile self-service promise to re-invent insurance, delivering improved pricing, dramatic new efficiencies, and more positive experiences for policyholders. AI such as photo analytics will shrink cycle times, telematics-generated crash data can trigger automation from the moment of impact and enable other value added services. Mobile self-service and smart chat bots will deliver on the liquid expectations of insurers and consumers alike. While promising, these technologies can deliver true change only if and how well they’re integrated into real life experiences that help drive the automotive ecosystem. CCC will address how it’s pushing state-of-the-art innovations forward with real products that deliver real transformation
Sponsored by
1:00 p.m. - 1:10 p.m.
1:10 p.m. - 1:30 p.m.
Keynote - The Sky’s the Limit: The Future of Catastrophe Response
Ken Rosen, Chief Claims Officer at Allstate, will explore how utilizing technology such as drones and artificial intelligence can help customers recover as quickly as possible in the aftermath of catastrophes. He will also discuss what is next on the horizon for claims as the industry transforms to address changing consumer expectations in a digital world.
1:30 p.m. - 1:50 p.m.
The Future of Insurance in the Age of Disruption – A Case Study
Kate will share insights from an insurance perspective gained during Lyft’s incredible growth—now with over six billion miles of data and an $11 billion valuation. She will also impart her views on the road ahead, including implications of our autonomous future and the impact to car ownership, ride sharing, and insurance.
1:50 p.m. - 2:10 p.m.
Tell Me Something I Don't Already Know...
In this session, we challenge industry leaders to tell the audience something they don’t already know! The panelists will discuss the fact each one reveals, and at the end, the audience will vote on the most useful, and surprising, bit of information presented.
3:30 p.m. - 4:00 p.m.
Networking Break
Sponsored by
4:00 p.m. - 4:30 p.m.
Auto
The Future of Auto Technology and How it Will Impact Insurers and Insurtech
How will emerging auto tech impact insurers and insurtech? In this panel discussion we will explore the latest auto technology trends from V2V communication and sensor application to telematics. We will explore use cases and review the latest data and implications of smart cars for safety and accident prevention. For example, do cars with more tech designed for accident-prevention actually experience fewer driver-caused accidents? What will sensor triggered FNOL look like?
Commercial & Specialty Lines
Sponsored by Delphi Technology
Commercial Insurance in the 21st Century
There has been a tremendous growth of startups tackling the commercial insurance industry. Drew will explain the different areas these startups are tackling within the commercial insurance space, and what represents incremental vs. disruptive innovation.
Life & Health
Sponsored by Accenture
How to Make Life Insurance More Relevant to Today’s Consumers
It’s no secret that the penetration of life insurance in today’s households has declined from near 70% in 1980 to close to 40% today. Is it that today’s consumers simply don’t have the interest? Or that the products are too complicated? Or that it is difficult for insurers to reach consumers? It’s clear that a different approach is required. Learn how to make insurance relevant again, and how to serve the customers of today and tomorrow.
Personal Lines P&C
Sponsored by Genpact
Adapting and Succeeding in Today’s Digital Insurance World
Every interaction you have with your customer – even the simplest correspondence – shapes their experience with you. Digital customer experience is the new competitive playing field. Adapting to a new digital landscape can be challenging for insurers as they introduce new channels to market while simultaneously remodeling traditional ones. With many insurers on the sidelines of the digital shift, it’s time to make the digital agenda a higher priority and tackle the challenges ahead.
Reinsurance
B2B Insurtech – Best Practices on Empowering Incumbents
Let’s face it, the insurance industry has the perception of being a risk averse slow adoptor of enterprise technology. This session’s three founders have gone against conventional wisdom and are using their prior expertise from tech, healthcare, and insurance to start companies that have successfully partnered with incumbent insurers to bring about innovation. Hear about their best practices for both startups trying to partner, and carriers trying to work with fast growing nimble organizations.
4:35 p.m. - 5:05 p.m.
Auto
Case Study: ForeverCar and CUNA Mutual Group Reshaping the Car Repair Experience
Best practices for effective partnerships between P&C Carriers and Insurtech companies. Through its partnership with ForeverCar, CMG was able to design and launch a new, consumer-facing digital auto repair product for credit union partners and members in under one year. This new product and distribution strategy generated over $1M in 2017. ForeverCar offers P&C Carriers a turn-key platform to cross-sell auto repair plans.
Commercial & Specialty Lines
Sponsored by Delphi Technology
How to Effectively Underwrite and Manage the Cyber Insurance in the Digital World
Cyber risk is not only new and difficult to understand and quantify for directors, but it also remains difficult to understand from insurance underwriters, which ultimately confines the total amount of limits and coverage that insurers are willing to offer. Insurer's need to shift towards continuous, standardized cyber risk insights via a digital platform that streamlines the underwriting process, yet offers more comprehensive data than a standalone application and also has the data immediately available for analysis and continuously analyzing an insured's risk throughout the policy period.
Life & Health
Sponsored by Accenture
Digital Claims in Life Insurance: An Overview of Vendor Capabilities
Life insurance carriers are working to shift digital strategies to the back office to create a better customer experience as well as improve on operational inefficiencies. What digital capabilities to claims vendors have to offer? This presentation will provide an overview of the digital capabilities claims vendors have to offer as it relates to portals, document management, mobile, and more. It will also highlight how these capabilities can support the digital strategies carriers are working towards.
Personal Lines P&C
Sponsored by Genpact
Is the Industry Ready for Touchless Claims?
We’re seeing the industry increasingly focused on touchless claims delivery models, but many carriers continue to grapple with the best way to approach them. What digital solutions are required? How can data be used to optimize outcomes? How can it be operationalized end-to-end so that a seamless and transparent claims experience is delivered for all customers? Where are the best starting points/models? What are the pitfalls? Are customers even ready for touchless claims? During this session we will touch on the major roadblocks and benefits in bringing it all together.
Reinsurance
Using Drones & Artificial Intelligence to Unlock Real Property Attributes for Insurers
For years, insurers have relied upon limited data to uncover a property’s attributes. Drone-captured imagery combined with AI analysis now enables insurance companies to greatly improve insight. In this presentation the speakers will talk about the evolution of drones and AI in insurance and how they are becoming an increasingly important data aggregation and screening tool to improve underwriting, claims, and catastrophe modeling.
5:10 p.m. - 5:40 p.m.
Auto
Is UBI Dead?
Usage-based insurance was supposed to be the way of the future, but it has captured only 6% of the market, according to a 2016 LexisNexis Report. Can an improved deployment strategy make UBI king? And if so, how? Jonathan and Scott will discuss how using smartphone data to track usage can improve adoption rates, improve the quality of driving data collected, and make it easier and cost-effective for every carrier to move towards UBI.
Commercial & Specialty Lines
Sponsored by Delphi Technology
Commercial Lines 2018: Insight and Appetite Drive Success for Digitally-Enabled Insurers
For years, the argument against the demise of the independent agent has centered around the complexity of commercial insurance products and the layered nature of the business itself. In the commercial space, brokers face significant challenges not only finding new business, but finding the right insurer with which to place the business. There is little transparency in the traditional industry into which insurance companies actually want certain types of business, and insurers and brokers alike are investing in technology to alleviate the problem, including business intelligence (BI), analytics, artificial intelligence (AI) and workflow solutions. But, would these players be better served increasing insight into appetite instead? Attend this session to talk more about how better insight into appetite can actually drive success for today’s digitally-enabled commercial lines players.
Life & Health
Sponsored by Accenture
The Anatomy of an Investment
Personal Lines P&C
Sponsored by Genpact
Underwriting in an Insurtech World
In the age of IoT and the possibility to make almost anything "connected," Insurtech is transforming the insurance world. New devices and data analytics are bringing change to the whole value chain, enabling insurers to identify behavioral trends and take a more preventative approach to assessing risk and underwriting. In this presentation, we'll cover some of the technologies that are driving innovation, and discuss how an insurance company can best integrate new offerings and data insights into their policies.
Reinsurance
Data and Technology in Life Insurance: How Best to Enable Success
This session will discuss the new data and technologies that are pouring into the Life Insurance market and what needs to be done to make them usable on a day-to-day basis by the incumbent insurers.
5:40 p.m. - 7:00 p.m.
Networking Reception in the Innovation Hall
8:00 p.m. - 12:00 a.m.
Dig|In Industry Party - at The Market & Tap Room (All are invited)
Sponsored by
Tuesday, May 15
7:15 a.m.
Registration Opens
Sponsored by
7:30 a.m. - 8:30 a.m.
Coffee in the Foyer
7:30 a.m. - 8:15 a.m.
Breakfast Briefing - Driving Digital Innovation Across Platforms and Channels
Digital Engagement is key to driving profitable growth for many carriers. This implies much more than offering services through web and mobile channels, but actually requires carriers to consider entirely new platforms and channels (e.g., chatbot) to engage with their ecosystem of stakeholders (e.g., policyholders, agents/brokers, partners, vendors, employees). We will explore & discuss potential strategies.
Sponsored by
Breakfast Briefing - Leveraging People-Based Marketing to Increase Customer Lifetime Value
Imagine what you could accomplish if you had the ability to definitively identify when a consumer is in market for a specific insurance product.
Sponsored by
8:30 a.m. - 9:00 a.m.
Keynote - Shaping the Digital Transformation of the Industry
Strategic success or failure over the next five to ten years will depend on how companies come to grips with six technological megatrends: cloud computing, mobile devices, social media, cameras, Internet of Things (IoT), Big Data and artificial intelligence. Drawing on his work with hundreds of companies across numerous industries and research into thousands more, Chunka Mui will offer key lessons for how every information intensive company can pursue winning innovation strategies and shape the future of their industry.
9:00 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
What State Auto Has Learned from Its Innovation Lab
The insurance industry has reached a tipping point. While organizations know they need to innovate to meet the changing needs of the market, many struggle with implementation. Kim will share lessons learned from launching State Auto’s Innovation lab, including:
10:05 a.m. - 10:30 a.m.
Keynote - Putting the Personal in Personal Insurance
The rapid evolution of technology is creating new risks and reshaping the way consumers engage with insurance, pushing insurers to expand beyond their historical role of restoring customers after a loss. AIG’s Personal Insurance business has been at the forefront of utilizing technological developments to drive this broader evolution of insurance and create an engaging digital customer experience. Hear from CEO Gaurav D. Garg about how he is leading AIG’s Personal Insurance business to embrace the shifting landscape through the use of new tools to prevent risk, assist customers in the midst of an event and restore them after a loss.
10:30 a.m. - 11:00 a.m.
Embracing Digital
Disruption is everywhere and the only constant is change. Yesterday’s “what-ifs” are today’s reality. Today’s “what-ifs” are tomorrow’s normal. Are you ready for a world where your clients expect a seamless delightful digital experience? Are you ready for a world where non-traditional players may become your biggest competitor because of their digital capabilities? In this session, Sophia Yen, EY’s Strategy & Innovation Leader, will share the latest insights and the power of digital as an enabler of profitable growth.
Sponsored by
12:20 p.m. - 1:30 p.m.
Networking Lunch in the Innovation Hall
12:20 p.m. - 1:20 p.m.
Industry Innovation Lunch Session - Bridging the Digital Gap in Insurance
Disruption is the new constant in the insurance industry. New competitors, Insurtech’s, AI, robots, IOT, channel proliferation…. It is easy for carriers to take a passive role with so many unknowns on the horizon. Yet, carriers that can unlock their digital potential have a unique opportunity to redefine value and take an active role in the insurance industry’s future. To do so, carriers must focus on how they connect, end-to-end digital experiences to business outcomes that promote profitability, loyalty and retention. This session will explore how carriers can future-proof their business and improve digital engagement one journey at a time.
Sponsored by
Industry Innovation Lunch Session - How to Successfully Execute on Digital Innovation in Insurance
Fintech ideation, new sources of competition and the blurring of industry lines are dramatically disrupting the business of insurance and creating both a market opportunity and a threat. Come and hear SAP’s global head of financial services present our vision and lead a discussion with fintech partners on investment in digital innovation. Discover real world examples from different regions of the world, and find out how incumbents embrace and execute on the opportunity. Get inspired by examples of how fintechs integrated with technologies such as artificial intelligence and IoT can positively impact digital customer engagement, efficient core insurance operations, and excellence in finance.
Sponsored by
Industry Innovation Lunch Session - Machine Learning: Powering Accelerated Underwriting with Clinical Data
This talk compares two approaches for developing actuarial models for critical illness products: using age and gender incidence, as insurers typically do – or using data generally found in an electronic medical record and machine learning to generate incidence tables. The speaker will discuss the advantage of the second approach, applicability to other insurance products, and how interoperability enables more accurate modeling.
Sponsored by
1:30 p.m. - 2:00 p.m.
AI & Machine Learning
Sponsored by Cognizant
Using AI to Help Insurance Underwriters Meet the Pace of Digital Transformation
This presentation will focus on insurance models that have been tested for the sharing economy and "pay as you go." We will discuss the pitfalls and success of underwriting this emerging industries and how the insurance industry is leveraging AI to advance the insurance industry.
Big Data & Analytics
Sponsored by GoodData
Making Agents Evangelists for Digital Innovations
Commercial insurers are investing in technology solutions to make their policyholders’ lives easier and less risky. But carriers depend on agents to communicate the value of their product. That means distributors have to be on board, enthusiastic storytellers. Using a real-world example from its grocery division, Argo Group will discuss how to guide agents along the path of selling all aspects of the product – not just price – and making digital a differentiator for customers.
Customer Experience
Sponsored by Intelledox
Fast Track to the Digital Customer Experience
It’s all about me” - that’s how your customers would like to feel. How can you create a personalized customer experience without creating a one-off solution for every customer? How can you quickly launch customized products or programs targeting an attractive market segment, before your competitors? This session will explore how to create a repeatable process that delivers customized products and digital customer experiences in a matter of weeks, not months or years.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Blockchain for Insurance: Beyond Smart Contracts
Blockchain, distributed ledger, and democratized technology strategies will revolutionize financial services across a wide range of products. Nowhere is this more true than in insurance, a category which relies too heavily on outdated, hierarchical, and centralized models to run its businesses. As cultural and technological trends continue, insurers are at significant risk of business model and product disruption—those that lead will win a disproportionate share of the business of the future; those who delay will be irrelevant.
IoT & Telematics
Sponsored by Publicis.Sapient
Telematics, Sensors and Their Impact on Consumer Behaviors
How is better driving behavior incented with the use of telematics, behavioral economics, gamification, and other means? As new data sets are available, how can business models evolve – including insurance? In the past, the industry had to support under 1 MB of data per customer per year. With the arrival of telematics, data needs have soared to over 1 GB. This underscores the importance of new technologies, and new value propositions to incent safer driving.
2:05 p.m. - 2:35 p.m.
AI & Machine Learning
Sponsored by Cognizant
State of Chatbots: From Growing Pains to all Grown Up
Should we believe the hype? This panel brings together the startups and carriers that were on the front lines of piloting these technologies last year. Join us as we share case studies and discuss what the results can tell us about the role for Chatbots/AI for 2018 and beyond.
Big Data & Analytics
Sponsored by GoodData
Detecting Insurance Fraud Using Advanced Analytics and Innovative Technology
The world around us is rapidly advancing with the connectivity of devices and automation of processes which effects and drives change in human behaviors. With such disruption, one cause for concern is an increase in insurance fraud due to a perceived lack of oversight. Through a data-driven approach and innovative technology, Allstate is striving to becoming an industry leader in detecting insurance fraud and protecting the industry consumers. Hear from Marta about their value-driven approach to data visualization and its transformational capabilities.
Customer Experience
Sponsored by Intelledox
Reimagine Digital: Success Stories in CX and UX Transformation
You want to make it easy for customers to interact with your brand, from initial onboarding through claims and service. That means rethinking the way you use digital tools to improve the customer experience. In this session we’ll offer practical tips on how to rethink your everyday transactions. And, we’ll provide inspiration on how to fight digital disruption by offering an elevated level of service – while improving efficiency, revenue and time to market.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Solving the Insurtech Procurement Problem
Insurers have spent years defining complex procurement processes designed to protect against unnecessary risk. In the age of InsurTech, however, the now traditional procurement process may actually wind up protecting more against opportunity. Startups don't have five years of audited financials to prove viability and stability, so when it is OK to bend the rules, or to create new rules all together? This session will feature insurance company executives discussing ways to marry innovation and InsurTech to traditional processes, and how the results are provoking progress along the way.
IoT & Telematics
Sponsored by Publicis.Sapient
Customer Engagement Through Home Telematics @ Desjardins
As a leader in this new emerging disruptive category, Roost Home Telematics has been perceived to be a solution focused to capture data through smart sensors in the home to reduce the cost of home peril claims - most specifically fire and water leaks (> $20B opportunity in the US every year). Through the first year of the industry's largest deployment of smart water leak sensors to home policyholders in 2017, Roost and Desjardins Insurance will talk about both the challenges faced, lessons learned and the realities of how the key impact is actually a significant improvement in customer engagement, loyalty, and brand affinity. Key insights will be shared on best practices for effective customer journey deployment.
2:40 p.m. - 3:10 p.m.
AI & Machine Learning
Sponsored by Cognizant
IBM and DataWing are Taking Insurance Operations to New Heights with Drones
2017 has been a pivotal year for commercial drone adoption presenting new opportunities and challenges as the industry grows To this end, IBM and DataWing have developed an agile, reliable, scalable secure and brand agnostic end-to-end drone solution to meet the growing needs of their clients across industries.
Big Data & Analytics
Sponsored by GoodData
Breaking Through the Analytics Wall
Breaking through the analytics wall - moving past today's challenges and defining the next generation of insurance analytics. Insurers have experimented and deployed numerous analytics solutions to great acclaim within their organizations and externally, to their partners. Success has created demand, more models, and increased complexity. How do carriers adapt to increasingly complex analytic environments, accelerate insight deployment and track the impact and health of analytic solutions? The answer is the next generation of insurance analytics.
Customer Experience
Sponsored by Intelledox
Battle for the Customer (Experience)
We all know that insurance is an industry not well loved by customers, and maybe some of that disdain is deserved. As an industry, we haven’t focused on delivering a great customer experience online and offline. But customer expectations of a great experience are continually increasing, and they expect the same level of experience from their insurance company as they are getting from other online companies like amazon, apple and facebook. This panel will discuss the importance of the customer experience in an increasingly online world, and how carriers and startups are evolving to meet those expectations. Panelists will also discuss the challenges of delivering not just a great front-end web experience, but going beyond that to deliver a seamless experience across all touchpoints of service, claims, etc.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Lessons Learned From Insuretech Pitches
Our Digital team are working extensively with start-ups and various service companies to understand emerging technologies and how they can be applied to transform our internal operations into a truly digital business. Supporting this, we've executed several proof of concepts targeting new technology as ways to disrupt our business and create new opportunities. We have a strong view of what works well and what doesn't work well in working with insuretechs from their initial pitches, to framing projects and transitioning these into production. We have experience in dealing with startups with Blockchain, IoT, Augmented Reality, Robotics Process Automation (RPA), AI and mobile technologies.
IoT & Telematics
Sponsored by Publicis.Sapient
Siloed No More: The Future of IoT and Insurance
The exponential growth in different IoT devices, ecosystems and use cases will only continue to accelerate. It is simply not possible for carriers to keep up with this proliferation, build the systems to interface with the different ecosystems and standards, or build cognitive capabilities to consume the volume and variety of data. Further most large uses cases don’t just rely on deployment of IoT alone and require other technologies or platforms operating in confluence.
3:10 p.m. - 3:30 p.m.
Networking Break in the Foyer
Sponsored by
3:30 p.m. - 4:00 p.m.
AI & Machine Learning
Sponsored by Cognizant
Beyond Price: AI at the Core of Everything
AI isn't simply about accurate pricing models or better analytics. How insurance is run and built is now fundamentally different: Sensors allow us to observe the physical world historically, in a way that humans previously had to recreate through proxies. AI makes use of this data by replacing the hours spent trying to reconstruct what actually happened and tells us exactly what happened, replacing the investigation and customer friction. Teams highly aligned with machine learning models that ask for human advice only when necessary create seamless customer experiences and lets people do what they do best.
Big Data & Analytics
Sponsored by GoodData
Autonomous Transportation: Roadblocks Ahead?
It's predicted that by 2030, 60 percent of U.S. auto sales will be autonomous cars. These new robot cars come with the promise of aiding those with physical limitations to travel and to also remove the human error on the road, but there is a lot of work to be done before autonomous vehicles can fulfil their promise of safer and smarter travel. Arity, a connected car startup spun out of Allstate, is armed with 30 billion miles of data and will explain why the current transportation system is broken, and what insights must be applied to the transportation revolution to assure safety performance, driverless car communication and autonomous security.
Customer Experience
Sponsored by Intelledox
Create & Launch new Direct to Consumer Products: Capture the Mid-Markets and Millennial Customers
In this session, you will hear how Hawthorne Advisors and SE2 enabled John Hancock Financial Services to put out viable new products for the lower and middle-markets using an innovative and digital solution that automated the entire customer acquisition process, from application to approval, from underwriting to policy issue with a streamlined, no touch online application process that takes minutes to complete, and requires just moments to get approved.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Top 3 Most Important Trends Driving Digital Transformation
By the end of 2017, the global insurance industry found itself fully awake at the wheel, staring down the need to manage wholesale digital transformation on the road ahead. As consumer and small business customers fuel rising expectations about speed and convenience learned from living life at web speed, insurance firms must meet those demands with a sense of urgency. In response, executives are growing restless and remain on the lookout for fast, high-impact initiatives. In the year ahead, significant bets on tech innovation will include new web and mobile tools for claims processing and digital disbursement initiatives to accommodate customer expectations for instant claims payments. This session will unpack these trends and others as part of a deep dive into the five obvious - and sometimes not so obvious trends - that will make up the insurance industry’s continued digital transformation in 2018.
IoT & Telematics
Sponsored by Publicis.Sapient
Living the Big Data Dream: Mobile Telematics Impact on Pricing Accuracy and Customer Experience
How can an auto insurance company take the idea of extending UBI beyond a simple pricing tool to implementing a powerful personalization platform to increase customer engagement? In this presentation, TrueMotion and Intact Insurance will discuss how they tackled the challenges of UBI deployment, customer adoption, and retention while focused on creating a personalized experience to drive customer engagement. They’ll share best practices auto insurers can adopt to deploy their own customer engagement programs with mobile telematics.
4:05 p.m. - 4:35 p.m.
AI & Machine Learning
Sponsored by Cognizant
How AI Could Enhance the Insurance Consumer Journey
AI is entrenched and moving forward rapidly in customer acquisition, online shopping, pricing, back office processes, and claims. The vast majority of insurance transactions occur via the phone, and consumers demand superior customer experience with every channel; the winners will delivery this experience whether online, mobile, or telephonically. The industry must gear up and accept this challenge and take the leap NOW. Our grand challenge is figuring out how we apply AI to augment telephonic human interactions.
Big Data & Analytics
Sponsored by GoodData
Next Generation Data: Claims Activity Through the Looking Glass
Traditional forms of claims assessment can be slow, expensive, and not reflect an accurate picture of claimant activity. Risks change in real time, and accessing the new world of highly predictive online data provides insurers with insights that have been too expensive or difficult to find—until now. With actual use-cases, we will show how next generation data has been leveraged as a tool for expediting claims processing, combating fraud, and enhancing decision-making across an insurer’s entire claims portfolio.
Customer Experience
Sponsored by Intelledox
The Cultural Heart of Digital Transformation & Alignment
A culture that supports change and innovation is the catalyst that ignites an organization’s digital transformation and fuels each component of the PointSource digital transformation framework. Join the speakers to learn how Security First Insurance, in partnership with PointSource, established a cultural alignment that catapulted their digital transformation and established an industry-leading customer experience and architecture that's given them a sustainable and unique competitive advantage.
Innovations & Partnerships
Sponsored by Ingo Money, Inc.
Crypto Applications for Insurance
IoT & Telematics
Sponsored by Publicis.Sapient
The Commercial Telematics Landscape
During the session we will explore how the collection of driver and vehicle data is creating operational improvement, granular insight into risk, and enabling a safety management culture for business owners. Telematics technology is creating meaningful value through enhanced data connectivity.
4:40 p.m. - 5:10 p.m.
AI & Machine Learning
Sponsored by Cognizant
AI and Machine Learning at Work
In an increasingly competitive insurance market, carriers are looking for opportunities to connect more often with their customers. In this session, Farmers Insurance® will discuss how the national insurer group is helping to improve the customer and agent experience by leveraging new and emerging technology like voice assistants, chatbots, VR, AR and more. The session will take you through the Farmers® journey of deploying technologies to help better the overall customer experience.
Big Data & Analytics
Sponsored by GoodData
Analytics and Innovation: A Symbiotic Relationship
In today’s world many of the innovation being proposed require a significant infusion of analytics to realize the “art of the possible” Whether that is in the realm of instant adjudication of claims, sensor based loss control services or usage based insurance products analytics are central the client value proposition. In this session senior leaders in Insurance Innovation will share their perspectives on the role of data and analytics in enabling innovation agendas.
Customer Experience
Sponsored by Intelledox
How Data-Driven Digital CX Can Help You Win Over the New Generation of Insurance Customers
An emerging segment of young, tech savvy insurance customers are annoyed with the digital experience they’re getting from their insurers. Who are these customers? What do they want? What are they willing to share with their insurers to get it? Hear the latest findings from NTT DATA Services’ recent digital customer experience survey and learn how Travelers Insurance is leveraging digital CX and the power of data to tap into this valuable segment with a new way of thinking and a new kind of insurance product.
IoT & Telematics
Sponsored by Publicis.Sapient
IoT Making Our Roads Safer
The answer is neither. Insurtech can’t create innovation by itself. Insurance carriers historically don’t focus on technology innovation. The correct answer is partnerships. In this discussion, the speakers will break down the key elements of a successful Insurtech-Carrier partnership.
5:10 p.m. - 6:30 p.m.
Networking Reception in the Innovation Hall
7:00 p.m. - 10:00 p.m.
VIP Party/Barbecue (Invitation Only)
Sponsored by
Wednesday, May 16
7:15 a.m.
Registration Opens
Sponsored by
7:30 a.m. - 8:30 a.m.
Coffee in the Foyer
7:30 a.m. - 8:15 a.m.
Breakfast Briefing - Customer Communications are Critical to Claims Digital Transformation
Are you looking to enhance or future-proof your claims process? If so, this session is for you. It is no coincidence that 70% of all insurance companies are planning to or are currently considering projects to improve their customer communication management in the next 12 months. Hear from Andy Hellard, Product Marketing Manager with Quadient to learn how to deliver an exceptional level of customer experience through;
Sponsored by
8:25 a.m. - 8:30 a.m.
8:30 a.m. - 9:00 a.m.
Keynote - Beyond Mobile: What's Next in Digital Insurance?
Companies have historically competed based on convenience. In the not so distant past, that might mean ease of website use or mobile responsiveness. Now, functional websites are table stakes, and mobile is no longer a differentiator. The new relevance currency is data: how companies react and compete based on insights and information that no one else can provide.
9:00 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
Surviving the Innovation Danger Zone
Today, many organizations are establishing formal innovation offices. And while it might be seen as the trendy thing to do, it is also vitally important for the success of every organization. The world is changing quickly and the companies that lead that change can enjoy significant competitive advantages. Unfortunately, many companies are focusing on the “I” in ROI but few know how to measure the “R”. In this session we will explore an approach that helps put some structure around that measurement thereby helping to avoid the perils of the innovation “danger zone”.
10:05 a.m. - 10:30 a.m.
Insurers on the Cybersecurity Frontline
Telematics and connected car technology are going to drastically reshape how auto insurers approach insurance offerings in the years ahead. Yet increasingly connected roadways also means a proliferation of attack vectors for malicious cyber actors. What role should insurers play in ensuring a secure connected future, if any? And how does it impact the speed of innovation in the auto insurance space?
10:30 a.m. - 11:00 a.m.
Insurance Visionaries: Looking Ahead
In this session, four insurtech visionaries will provide their views of the big bets they are making on the future of the industry. Some of their highlights will include:
11:00 a.m. - 11:30 a.m.
11:30 a.m.
Dig|In Concludes