Questions for Swoop
What Does It Do?
Swoop was founded in 2014 with the intention of transforming how businesses think about roadside assistance. Swoop's technology focus and deep partnerships with local towing providers allow them to deliver an exceptional roadside experience, with all the features that modern, mobile consumers expect today (truck tracking, real-time notifications). Our software gives unprecedented transparency into an industry that previously operated as a black box. Today, we work with major insurance carriers, luxury OEMs, and ride-sharing businesses nationwide.
What makes your company or product great?
Swoop’s end to end solution creates a unique opportunity to innovate across the full stack of towing and transport services. We’re integrating directly with vehicles to enable machine to machine requests for service, leveraging chat bots to deliver real time customer service, and providing robust APIs that enable our clients to deliver a roadside experience in mobile apps, vehicle consoles, or claims software. We’re automating the entire back-office operation—everything from dispatching, reporting, billing, and accounting — enabling tow operators to invest in things that drive the industry forward, like training, equipment, and personnel.
Who is your target market?
Insurance companies, auto manufacturers, and fleet managers who provide roadside assistance for their members
What's the typical ROI for an implementation of your product?
Drive 30% improvement in NPS and ETAs nationwide
What is your best success story?
Acquired by largest provider of roadside assistance solutions in the industry just under 3 years in operation