Agenda

All Days
Tuesday, May 28
2:30 p.m. - 7:00 p.m.
Insurtech ATX Tuesday Tour - Sold Out
*** Because space is limited, you must be pre-registered and confirmed to attend this event.***
6:30 p.m. - 9:30 p.m.
Hartford Insurtech Hub Startup Lounge at the Hilton Austin
* Open to insurance carriers only.
Sponsored by
7:00 p.m. - 9:00 p.m.
Insurtech ATX Happy Hour
Please contact us to RSVP to the Insurtech ATX Happy Hour.
Taco Tuesday at Austin Taco Project
Meet your fellow attendees at Austin Taco Project, located in the Hilton, for a pre-event gathering. See familiar faces and make new friends before the show starts!
Wednesday, May 29
7:30 a.m.
Registration Opens
8:30 a.m. - 10:15 a.m.
Bootcamp A - The Future of Insurance: The Unified Experience
The boundaries between traditional lines of businesses - insurance, wealth, banking - are blurring as financial institutions think about the end goals of their users and the end-to-end experience. The challenge insurers face is knowing how to begin, and how to deliver those holistic experiences on a roadmap that builds on foundational capabilities. Join Salesforce at Dig|in to learn how Trailblazers have realized the vision of the unified customer experience. Hear from industry experts and customers on the pitfalls and best-practices as they drove delivery and user adoption.
Sponsored by
10:30 a.m. - 12:30 p.m.
Bootcamp B - Game On: Staying Ahead of the Digital Transformation Curve
Everything’s up for grabs amid an automotive ecosystem that’s reinventing itself. The standard of customers owning a car, driving a car and calling their insurers after an accident is on the brink of transformation thanks to ride sharing, autonomous vehicles, telematics and more. In the meantime, customers are demanding a higher degree of service, control and transparency in a fiercely competitive marketplace.
Sponsored by
Bootcamp C - The Future of AI in Insurance
You don't need a crystal ball to look into the "Future of AI.” Just open your eyes and look around you. AI is already here, and insurers are using it in a variety of ways to transform customer interactions, empower advisors, and improve business operations. In fact, the insurance industry has led the way in adopting AI technology over the past decade.
Sponsored by
1:10 p.m. - 1:30 p.m.
Insuring Innovation
Insurance has long been at the core of driving broad adoption of new innovations. As we look to the future of new business models driven by rapidly emerging technology innovations our industry needs to find ways to provide insurance that helps build trust among the creators and target consumers of those innovations. Nowhere is this more clear than in support of the rapid innovations occurring in mobility. The move to autonomous and shared mobility is well underway. Autonomous vehicles and new modes of mobility will ultimately benefit society by reducing the number of accidents, injuries and lives lost — all while increasing access to transportation. At this stage, there are still many unknowns and a sense of confusion as to how accident compensation will be handled when AVs are involved. As industry leaders, we need to instill confidence that the insurance marketplace will continue to operate effectively. Maintaining this approach will help facilitate innovation by minimizing consumer confusion, regulatory uncertainty and market disruptions.
1:30 p.m. - 1:50 p.m.
The Future of AI in Customer Experience
How does customer experience/digital marketing know what customers are saying to our human chat, bot chat, survey, or voice? Why are they not satisfied or not moving to the next action? The first step is to deeply analyze customer conversations. A new generation of AI technology makes this possible, extracting the ideas contained in text to summarize, organize, and display for analysis.
1:50 p.m. - 2:10 p.m.
Data: Powering New Insurance Business Models
Macroeconomic changes are blurring the lines that have traditionally defined insurance products. The rise of the ride-sharing industry, for example, creates major questions about what constitutes an employed driver or a fleet of vehicles. In this fireside chat, we'll discuss how insurers can use widely available data to create products that meet emerging business needs in the quick and efficient manner that is required to get these workers going.
3:30 p.m. - 3:50 p.m.
Networking Break in the Innovation Hall
3:50 p.m. - 4:20 p.m.
Auto
Sponsored by The Floow
Transforming Driver Behavior: A Paradigm Shift for UBI
Today, UBI is primarily focused on delivering premium discounts. Although insurers are becoming more sophisticated around pricing differentiation, the user experience is rarely front and center. There’s a huge opportunity to reframe the role of UBI by using the individual behavioral insights it creates to focus on initiatives that actively improve driver behavior. From engaging app features, to rewards and driver coaching, the application of social sciences and ‘nudge theory’ hold the key to transforming adoption, reducing risk and improving safety. This can be a critical and purposeful new core competence for insurers.
Commercial & Specialty Lines
Sponsored by Bold Penguin
The Future of Small Commercial Direct Distribution
While the early focus of the insuretech wave was on personal lines and life insurance, research shows that the small commercial buyer is increasingly moving online to purchase their insurance. This panel will focus on 3 insurance companies that have placed big bets on direct distribution to small commercial customers.
Digital Transformation
Sponsored by ValueMomentum
Case Study 1: Protective Insurance Bringing Operational Efficiency and Business Intelligence to Insurance
In this thought provoking session. hear firsthand from Protective Insurance Corporation about how they revolutionized their business processes through digital transformation across a decentralized organization. Their journey will take you through analysis. partnerships. technology platforms. and finally. how they migrated over 10 million documents in 7 days with their solution. driving streamlined processes. decreased costs. intelligent content capture and actionable data.
Growth & Opportunity
Sponsored by Milliman
The Growing Market of Flood Insurance
The panel will explore the reasons for the recent rapid growth in the private flood insurance market. We will show how information technology is transforming this business into something different than it historically has been. We will cover the disruptors in the flood market as well as how available technology is assisting in the analysis of the risk.
Personal Lines P&C
Sponsored by Genpact
The Future of P&C is Proactive
Property/casualty insurance has long focused on indemnification and restoration – making the policyholder whole when things go wrong. Now the real-time, connected world provides more opportunities for insurers to proactively partner with customers to avoid accidents and mitigate the trouble and expense when something does go wrong. Call it loss control engineering on steroids. This panel will be moderated by SMA Partner Mark Breading, and will include experts from three companies that have built their business around partnering with customers to proactively manage their risks.
4:25 p.m. - 4:55 p.m.
Auto
Sponsored by The Floow
Disruptive Trends and Autonomous Vehicles
Science fiction has come closer to reality with automated cars and trucks. Confront the challenge of identifying and managing the risks these vehicles present. Question how your organization will protect itself against the related cyber risks. Anticipate how relationships between your organization. insurers and vehicle manufacturers may evolve. Consider a new model for transportation operations and the emerging fleet risk best practices.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Small Commercial: The Gloves are Coming Off!
Any way you look at it, Small Commercial is HOT! This market has drawn attention from carriers with primary business lines that have become saturated as well as from sellers appealing to digitally-savvy small business owners, 60% of whom will be Millennials and Gen-Xers by 2020. Furthermore, according to McKinsey, almost 40% of sole proprietorships in the U.S. do not carry small commercial coverage. The prize is a $150B dollar market that is highly fragmented, with the largest carrier accounting for only 6% of total premiums. And despite the opportunity, the process to place small commercial is inefficient, complex and at times painful, with carriers balancing the traditional roles of agents with direct and digital channels. Join us as we explore various distribution strategies being employed by carriers to modernize and capture this broad market.
Digital Transformation
Sponsored by ValueMomentum
Digital Transformations: Rethinking the Corporate Model
Digital transformation isn’t simply about technological changes. It should be more of a fundamental rethink of the corporate model, for which digital technology is the catalyst. We’ll explore key lessons from digital transformations including a case study in small commercial insurance.
Growth & Opportunity
Sponsored by Milliman
Personalization and Insurance: Driving Connections in a Mobile First World
When it comes to P&C insurance, why do customers choose one brand over another and what keeps them coming back year over year? Facebook partnered with Accenture to find out. We surveyed over 1,000 US adults who had purchased a policy in the past three months, and found that today's consumers expect carriers to deliver personalized experiences throughout the journey. In this session, we'll explore the findings and implications of our research and hear how one carrier is turning these ideas into action to stay ahead of the curve.
Personal Lines P&C
Sponsored by Genpact
Putting the Person at the Heart of Personal Lines
Big data and artificial intelligence are creating the opportunity for P&C insurers to move beyond bulk risk analysis to more personalized, even individualized insurance. A world where marketing and pricing are targeted to small segments of buyers and underwriting and claims are proactive and real-time. This calls for insurers to adopt a hybrid people/machine approach to maintain the human touch while digital technologies enable the personalization. Genpact and a leading insurtech will outline their innovations to put the person truly at the center of personal lines.
5:00 p.m. - 5:30 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Memory Inspired Customer Journeys
RozieAi helps insurance stakeholders, from insurers to agents, remember an individual across their journey moments. This memory can then be applied to deliver real-time and proactive engagement. RozieAi partnered with AF Group to explore personalized advisory in worker's compensation. Contextual language understanding of medical notes and care communication can empower the healthcare and insurance ecosystems to jointly deliver in-the-moment patient care, as well as recommend the next best step in the injured worker's care journey. The insurance organization is also able to better evaluate workplace risks and extend relevant product offerings. Engagement and advisory, personalized to each individual, are critical to support the recovery of injured workers and deliver delightful customer experiences.
Digital Transformation
Sponsored by ValueMomentum
Framework for Digital Transformation: Perspectives from Insurtech Thought Leaders, Pekin and Everest
Digital Transformation requires fundamental re-imagination of the value levers available to Insurance Carriers. The insurance industry is poised to embrace IoT and leverage the technologies and data available to create ecosystems around fundamental human and business needs. But what frameworks can insurers leverage to offer differentiated products and services to their customers? How can insurers create a value creation/ value sharing model that embodies the true digital transformational potential?
Growth & Opportunity
Sponsored by Milliman
Effective Digital Acquisition Strategies & Tactics
Effective Acquisition Strategies and Tactics provides insights into the economics of acquiring customers more efficiently and the levers that drive that outcome. With the “24/7 always on customer” the acquisition strategy has evolved into a holistic omni-channel, multi-device strategy. Attend this session to hear our diverse panel discuss where they’re focusing their dollars and some of the biggest trends in their respective industries.
Personal Lines P&C
Sponsored by Genpact
Using Computer Vision Technology to Evaluate Home Insurance Policies at Massive Scale
How CSAA is using Cape Analytics automated analysis of geospatial imagery to evaluate Roof Condition Rating for thousands of its home insurance policies in force at unprecedented scale and speed. CSAA and Cape Analytics will dive into how they work together to determine which homes across CSAA’s homeowners insurance portfolio may need further inspection. which would benefit from repairs by the homeowner. and which policies to renew or cancel. This provides both cost savings on PIF renewals and improved customer experience for homeowners.
5:30 p.m. - 6:45 p.m.
Networking Reception in the Innovation Hall
Sponsored by
6:00 p.m. - 6:30 p.m.
Women in Insurance Meetup at the Austin Convention Center
7:00 p.m. - 10:00 p.m.
Franklin Barbecue (Invitation Only)
Sponsored by
7:00 p.m. - 9:00 p.m.
Austin Still Whiskey Distillery Tour (Invitation Only)
Sponsored by
Austin Zilker Brewery Tour (Invitation Only)
Sponsored by
Thursday, May 30
6:15 a.m. - 7:15 a.m.
Austin Sunrise Run
Sponsored by
7:00 a.m.
Registration Opens + Coffee in the Foyer
7:00 a.m. - 8:00 a.m.
Breakfast Briefing - Don’t Transform, Evolve
Most insurance leaders know that digital transformation is a big deal. As customer expectations continue to change, insurers are recognizing that personalized communications and rapid product and process innovation are now key to long-term survival, driving unprecedented levels of investment in transformation projects. Yet the harsh reality is the majority of these initiatives will not deliver on expectations or will fail outright. In this session, our panelists will highlight some of the common mistakes insurers make on their journey to improve their customer experience and will explore how the right technology and business partnerships can help you not just to survive but thrive in the age of digital Darwinism. Join us to discover the right way to accelerate your successful digital evolution.
Sponsored by
Breakfast Briefing - Winning Through Customer-Centric Customer Engagement
Many stakeholder/persona within insurance carriers require a high degree of customer-centricity to be effective at “winning the deal”. This starts with a comprehensive view of the book of business across lines of business (“customer 360”). But it goes much further: data-driven insights to enable agents to be “excellent in the moment”, customer-centered processes and workflows that streamline the customer experience, and real-time collaboration between customer and various persona in the carrier (e.g., underwriters, claims adjusters) to quickly resolve any underwriting issues/questions. We will be exploring how leading carriers can transform and take their customer engagement to the next level.
Sponsored by
Goat Yoga at the Hilton Austin
Goat Yoga is exactly what it sounds like. The Yoga portion is a traditional Vinyasa class lasting 45 minutes. There is nothing traditional about the baby goat part, though. We will have baby Nigerian Pygmy Dwarf goats walking, running, hopping, and kissing their way around your mat throughout your practice.
8:15 a.m. - 8:45 a.m.
Fireside Chat
Apple co-founder Steve Wozniak will offer his views on a wide variety of technology topics impacting insurance today, including autonomous vehicles, artificial intelligence, and the Internet of things.
Sponsored by
8:45 a.m. - 9:15 a.m.
The Next Wave of Insurance is Already Here: Are you Ready?
Insurance providers must innovate faster than ever before in order to satisfy the rapidly evolving expectations of their customers. These expectations include a personalized and more engaging customer experience, and innovative products that extend beyond insurance into the businesses that insurance serves. This presentation will include a view into the future of insurance products that are being delivered today, the ways in which carriers are better engaging with existing and prospective customers, and a showcase of the digitally-enabled platforms that enable new products and capabilities to be launched in 3-6 months.
Sponsored by
9:15 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
Driving Safety in a Digital World
We are living in an environment of increased speed limits, more horsepower and limitless distractions. Knowing this, how can companies leverage advancements in technology to increase safe driving practices? How can we make drivers more aware of their behaviors, improve those behaviors and even incentivize safe driving through digital platforms?
11:20 a.m. - 11:50 a.m.
Digital Intelligence in Insurance
Digital Intelligence helps insurers improve profitability, operate more efficiently, and deliver better customer experiences. Where are you focusing your digital transformation initiatives, and are you achieving significant outcomes? Attend this session to hear our diverse panel of insurance carriers discuss how they are approaching and applying digital in their organizations, and how it is laying the foundation for the future.
11:50 a.m. - 12:15 p.m.
Cyber Insurance: The Missing Link to Security
Cybersecurity is a $100B industry and cyber Insurance is $4B industry, but those numbers should be inverted. No amount of defensive cybersecurity software can eliminate the risk of a security or technology failure. Cyber risk is not a technology problem, but rather a risk management problem. Through data and research Joshua Motta will discuss how cyber insurance is evolving to help businesses prevent, mitigate, and ultimately survive cyberattacks and technology failures.
12:15 p.m. - 12:45 p.m.
Unifying Insurance Organizations Through Digital Transformation
Join Salesforce for a fireside chat with Brian Woolfolk, Chief Marketing Officer of Pacific Life, to hear how a 150-year old insurance company is approaching their digital transformation.
Sponsored by
12:45 p.m. - 2:00 p.m.
Networking Lunch in the Innovation Hall
12:45 p.m. - 1:45 p.m.
Industry Innovation Lunch Session 1- Leading Your Digital Transformation Journey: A Roadmap to Insurance Transformation
As insurance leaders, you face many strategic challenges ranging from new insurtech participants, changing consumer expectations, and the need for rapid business process modernization. The Insurance sector has embraced digital transformation to deliver the innovation needed in our changing marketplace. While Insurance carriers understand the need, where do they begin their transformation journey?
Industry Innovation Lunch Session 2- Increase Agent Loyalty and Customer Lifetime Value in an age of Disruption With SAP Customer Experience
Today's insurance consumers are driven by the simplicity and positive experiences they have with the companies from whom they purchase. Learn how insurers are leveraging Experience Management from Qualtrics to increase new customer acquisition through stronger agent/broker relationships, own a larger customer share of wallet through multi-policy purchasing, and improve customer loyalty. Today's insurance leaders focus on listening, analyzing, and acting on agent and customer feedback. Join us to understand how Experience Management can improve the entire value chain - from shopping for coverage, policy changes, filing a claim, and the year over year renewal process.
Industry Innovation Lunch Session 3 - Ideas to Reality: Advancing the Insurance Digital Experience
In this session we will explore three specific use cases that turn solid ideas into reality to advance the digital experience both internally and externally.
Industry Innovation Lunch Session 4 - When Insurtech Meets Coretech: Where Innovation Happens
It took just 3 days to integrate an ML-enabled, facial analytics solution into the insurer’s core and customer systems. It reduces a weeks-long underwriting process to just 10 minutes by using a selfie. This is the innovation that happens when insurtech meets coretech, and industry disruptors work together.
2:00 p.m. - 2:30 p.m.
AI & Machine Learning
Sponsored by DataRobot
AI Effect: Machine Learning Will Make our Broker Experience More Personal
This session will dispel any pre-conceived notions about how advanced technologies, particularly machine learning, is eliminating the human element of the broker experience. Watch as Jayashree Ishwar Chief Underwriting Officer from Amerisure and Lakshan De Silva, CTO at Intellect SEEC, do a role play of the broker/client experience based on real life events and show how AI tools can enhance the interaction.
Big Data & Analytics
Sponsored by IBM
Data Protection: Managing Your Cyber Threat
Consumer data is the lifeblood of much of the business done today—through evolving technology, it provides the path to the context-driven personalized future we envision for tomorrow.
Customer Experience
Sponsored by Intelledox
Cracking the Code to Win on Customer Experience
As consumers expect better bolder and faster from the companies they interact with, how do you meet and exceed those expectations? This session takes you through the customer journey, showing roadblocks, opportunities and wins along the way like the advancement of a “test and learn” mentality and how to “crack the code” for the future by being customer obsessed.
Innovations & Partnerships
Sponsored by Insuresoft
Delivering Innovation via Collaboration
Continuous innovation requires insurers to rapidly deploy integrated tech-enabled services and emerging sources of data. A panel of insurers and partners discuss how they’ve teamed up to bring new products, services and data to the insurance industry via an innovative insurance exchange and transactional data hub.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
2:35 p.m. - 3:05 p.m.
AI & Machine Learning
Sponsored by DataRobot
Could Chatbots be the Key to Customer Engagement?
Building digitally driven customer experiences in the policyholder journey has become a demand in the evolving insurance economy of today. Millennials are bringing forwards new ways in how they work and everything is personal. Online experiences must begin to feel as personal. as conversational. and as trustworthy as working with an agent. If used well. chatbots can fundamentally transform the process of purchasing insurance into the seamless. intuitive. and painless experience consumers are craving.
Big Data & Analytics
Sponsored by IBM
Foundations for Enterprise Digital Transformation
Big Data & Analytics can be the foundation for Insurance organizations and their enterprise digital transformation. Big Data & Analytics empowers Insurers to better use internal and external structured and unstructured data sources to increase customer engagement, target market, improve customer service, all the while lowering costs. Nonetheless, getting to this utopian experience in an established organization is an incremental journey. To explore this journey, this session will:
Customer Experience
Sponsored by Intelledox
From Push to Nudge: Reimagining Insurance Marketing for the Digital Age
Consumer decisions can sometimes seem irrational. driven by gut instinct. an aversion to loss or other psychological biases. In this session we discuss how to take into account the psychological. social and emotional factors that impact how humans make decisions when designing. pricing and marketing insurance products and services. We explore the application of pricing. gamification and presentment strategies to improve decisions. motivate buying behaviors. reduce price sensitivity and increase value perception; and share research on how consumers respond to digital nudges. choice architecture and structured propositions.
Innovations & Partnerships
Sponsored by Insuresoft
Blinders Off: The New Approach to InsurTech & Innovation
It’s the end of the world as you know it! Two-year enterprise sales cycles, five-year product development roadmaps, and assumption of the customer as an attribute of the policy must die for the insurance industry to survive. Insurance companies and the product and services firms that serve the industry must both adapt or die by finding new approaches to the creation, assessment, implementation, and utilization of technology, and to the simultaneous creation of a more holistic customer relationship as well. The age-old industry excuses that regulation is holding back progress or that product complexity prevents flexibility are cop outs. Attend this session for a blinders-off discussion about the “strategy” that incorporates transparency, collaboration, and technology which can give companies of all sizes and across all lines of business a way to compete effectively in the near-term.
3:10 p.m. - 3:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
Deep Dive: Wildfire Risk Assessment Powered by AI
Attila and Jobay will spotlight the flaws in today's wildfire risk models. Insurance companies rely on third-party wildfire risk models and maps produced in the early 2000s to assess the risk of homes to the threat of wildfire. However. in 2017 and 2018. these models performed poorly: The vast majority of buildings that were destroyed were not classified as high risk on California’s Fire Hazard Zone Map. AON has partnered with Zesty.ai to leverage computer vision (AI) to enable insurance carriers to take into account individual homeowners situations when assessing wildfire risk. By incorporating AI-based data and next generation models insurance companies can more completely assess wildfire risk.
Big Data & Analytics
Sponsored by IBM
Insurance Data 2020: What Insurtechs Need to Know to Be Prepared For the Biggest Year in Cybersecurity Compliance
2020 will be the most important year in cybersecurity regulation. With the New York and NAIC Regulations and GDPR already in place and new California regulations set to go in effect. those in insurtech will find themselves with herculean compliance obligations.
Customer Experience
Sponsored by Intelledox
Re-imagining Digital: Transforming the Customer & Agent Experience at MassMutual
Learn how the MassMutual Life unit is digitally transforming its customer service and claims business processes, moving from paper, traditional PDF forms and batch communications to a modern, on-demand, real-time model. The results to date? Faster turnaround times, greater efficiency, lower NIGO scores and reduced call center volume. And, happier agents and policyholders. We’ll discuss additional examples of how insurers are reimagining their traditional forms, workflows and customer communications across acquisition, onboarding and service.
Innovations & Partnerships
Sponsored by Insuresoft
Blockchain in Insurance: State Farms Journey
Join State Farm Innovation Executive; Mike Fields; as he discusses the company’s approach to innovation—specifically related to blockchain technology. During this presentation, Mike will share the State Farm journey from researching the technology to deploying a production experiment using the recently announced auto claims subrogation blockchain solution as an example.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
Advancing Insurance With AI
AI is able to analyze a wealth of data to inform insurer’s empathetic responses. And while it might seem counter-intuitive to think of it as a tool to guide intuitive customer support, machine learning has the power to disrupt the entire insurance industry. It affords companies the potential to simplify the entire crash-to-claim process for everyone involved.
3:40 p.m. - 4:00 p.m.
Networking Break in the Innovation Hall
4:00 p.m. - 4:30 p.m.
AI & Machine Learning
Sponsored by DataRobot
Leveraging AI to Drive Competitiveness and Customer Loyalty
The speakers will discuss machine learning techniques and strategies that help insurers improve competitor market positioning, build closer customer relationships and increase profitability. You will leave with six key strategies for incorporating machine learning into pricing, underwriting and customer management processes.
Big Data & Analytics
Sponsored by IBM
Elevating Insights to Manage Risk and Attract Customers
This session will focus on the utilization of telematics data beyond conventional product renewal and pricing uses. We’ll discuss how telematics data is powering new advertising models and lead generation informed by driving behavior; and, demonstrate the ways driving data adds insights and value to both carriers and customers throughout the policy lifecycle, particularly with claims and the consumer experience.
Customer Experience
Sponsored by Intelledox
Digitizing the Customer Experience - A New Framework
Customer experience is the hot new topic in the insurance industry whether you define your customer as the agent or the policyholder. In a world of customer centric design, there is a new way of looking at the customer and agent experience. But delivering a new experience requires a wide variety of digital capabilities that aren’t typically found in a carrier’s core application architecture. This session will lay out that new framework, highlight the changing application architecture needed to support it, and suggest how to get started in the transition with plenty of live examples.
Innovations & Partnerships
Sponsored by Insuresoft
Winners & Losers in the Insurtech Game
The emergence of InsurTech has dramatically impacted the traditional insurance space in recent years, and the increasing levels of interest and investment have prompted conversations about when the “bubble” may burst. Are we witnessing the rise and fall of InsurTech, or not? In the beginning, the movement was fueled by venture capital and private equity, but now insurers are aggressively pursuing InsurTech opportunities as well. Today, the question is “Where are the best use cases emerging, and where is the ROI?” Without traction as demonstrated by industry implementations and use cases which deliver tangible business value, the future of InsurTech is in doubt. Where will the movement be in five years? Attend this session to hear knowledgeable and experienced industry pundits with considerable involvement and expertise in the InsurTech movement offer some bold predictions.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
What's Next for Mass Market Deployment of Home Telematics
Roost is the Home Telematics leader, working with over 20 insurance carriers globally. We’ve captured key insights on the mass market policyholder deployment of smart sensors. For this session, together with Desjardins, we will share our learnings and the definitive barriers to adoption.Desjardins has more smart sensors deployed in homes than any P&C insurer in the industry.
4:35 p.m. - 5:05 p.m.
AI & Machine Learning
Sponsored by DataRobot
Case Study 2: Encompass Insurance Improved Analytical Insurance Data for Machine “Deep” Learning for Better ROI
This session will address use cases for machine learning. and in particular deep learning. to extract quantifiable information from high resolution aerial imagery. The implementation and scaling of this capability facilitates the derivation of accurate and timely property-level statistics. which may be used for underwriting. assessment. adjustment. and general evaluation all to increase ROI for insurers. Machine learning specific cases will be illustrated and discussed and the basics of the technology and implementation.
Big Data & Analytics
Sponsored by IBM
The Claims Experience of the Future
Nobody likes today's claims experience. It's a highly manual process that's expensive for auto insurers. It's tedious for customers. What if it could be automated with a smartphone? In this presentation, the speakers will discuss how smartphone telematics data can help insurers automate the claims process from first notice of loss to payment. Intact will show how it's using this data to power a next-generation claims experience for its customers.
Customer Experience
Sponsored by Intelledox
A New Era of CX: The Extinction of Preventable Loss
Roughly 40 percent of losses are preventable, but carriers lack visibility into their customer’s properties and fail to deliver relevant, personalized recommendations to keep properties safe. With the use of highly scalable AI technologies, carriers can now flip the script and become proactive partners with their policyholders to improve the customer and insurance experience.
Innovations & Partnerships
Sponsored by Insuresoft
How to Create a Partner Ecosystem That Shapes Culture, Unifies Teams, and Amplifies Results
The interactions your customers have with your company should be carefully orchestrated and built upon a strategic partner ecosystem that is relentlessly driven to win. Your partners' alignment with your company's vision and culture is essential, but certainly not all that's required to get ahead of the competition. The structure of your partner ecosystem, the clearly defined principles you set forth, communications, and continual measurement and evaluation have the power to inspire creativity, rally forces, and maximize results. In this session, we'll show you how to create a partner ecosystem that is designed for speed and innovation and brings teams together in a meaningful and motivating way.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
Launching a Commercial Telematics Program
The panel will lead you through how to launch a commercial telematics program, including collecting the data, modeling the data, building the model, and approaching insurance companies, fleets and other users. We’ll cover dealing with false positives, how evolving driving behavior has made some models obsolete, characteristics of a first in class model, how to integrate the model into an insurance rating plan, and how autonomous vehicles will change it all.
5:10 p.m. - 5:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
AI Revolution: The Potential, Pitfalls, and Coming Paradigm Shift for P&C Insurance
In a rapidly changing world of anticipated game-changing technologies, artificial intelligence (AI) stands out for its proven capabilities. Already integrated into the core functionality of top
Big Data & Analytics
Sponsored by IBM
New Data, New Dynamics
Data is more abundant than ever before with new offerings becoming available daily, both from established providers and startups alike. Everything from aerial imagery to IoT makes it possible for insurers in the homeowners market to empower their businesses with new ways to assess risk. This session will explore not only the new technology and data sources available, but also the changing market dynamics and new sources of competitive advantage for data providers serving the homeowners industry.
Customer Experience
Sponsored by Intelledox
Emotional Intelligence Enhancing the Customer Experience
In today’s highly competitive insurance marketplace, every phone conversation becomes a critical touchpoint with a customer. Providing empathetic and personalized service is paramount for insurance carriers to gain and retain policyholders. To deliver superior service, customer-facing employees must improve their emotional intelligence. They must learn to better recognize customer emotions and adjust their communication appropriately to build trust and rapport. By mastering the skill of emotional intelligence employees will be more engaged, customers will have a better experience and companies will outpace their competition. Come learn why emotional intelligence is more important than ever, how you can improve emotional intelligence in your organization, and how technology can help.
Innovations & Partnerships
Sponsored by Insuresoft
How Insurers can Embrace the 'Bionic' Age
The 1960s term 'bionic' referred to technology-enhanced humans. Today, insurance companies are becoming 'bionic' -- augmenting their traditional processes with digital technologies that support the human workforce. Bionic companies are innovative and have better economics, market power and customer experiences. We’ll explore why all insurers must become bionic and how to begin.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
IoT and Enabling New Insurance Business Models
Consumer IoT is already beginning to demonstrate potential for value in key insurance markets. From facilitating loss avoidance. to new capabilities for fraud analysis and prevention. to new techniques for engaging consumers. Insurers are exploring how the technology can impact their businesses. In parallel. consumers are indicating a willingness to share these new data sets in return for discounted premiums. This talk will explore specific areas of benefit that IoT can bring to insurers as well as potential new business models for all players in the ecosystem.
5:40 p.m. - 7:00 p.m.
Networking Reception in the Innovation Hall
9:00 p.m. - 12:00 a.m.
Dig|In Industry Party at Container Bar
Sponsored by
Friday, May 31
7:00 a.m.
Registration Opens + Coffee in Foyer
7:15 a.m. - 8:15 a.m.
Breakfast Briefing - How to Win the Retention Game
The struggle is real – rising acquisition costs, new entrants and disruptors, ever-changing customer demands, new technology. It’s difficult to keep up, let alone find ways to keep you customers happy. In this session we will explore the different tools, approaches and solutions insurance industry leaders are using to develop a winning customer experience strategy to future-proof their organization.
Sponsored by
Breakfast Briefing - Marketing Transformation for Insurance: A Study of MarTech Through the Eyes of Senior Leaders
By focusing exclusively on Director-level or higher respondents, this in-depth study takes a thorough and exhaustive approach to truly understanding carriers’ strategies and challenges in maximizing the value of their martech investments. Now you’re invited to join us for a deep-dive on essential topics.
Sponsored by
8:25 a.m. - 8:30 a.m.
8:30 a.m. - 9:00 a.m.
Gone Digital: The Steak & the Sizzle
The insurtech movement is producing an almost overwhelming rush of new ideas on how carriers can improve and transform their businesses for a future state. But resources are a real issue that all companies face. In this session, a group of innovation focused executives will discuss how insurers can identify truly winning ideas, and where they're placing their bets going forward.
9:00 a.m. - 9:30 a.m.
Networking Breakfast in the Innovation Hall
9:30 a.m. - 9:50 a.m.
Rethinking the Agent Digital Experience From the Ground Up
Most insurers have invested time and expense into building an agent portal; but the industry is now learning that the key to a good agent digital experience goes well beyond one website. It requires rethinking how agents want to engage, multiple integration efforts to create simple workflow, a multi-channel approach, and, yes, a great portal. This session will highlight two insurers who have won Novarica Insight awards for excellence in digital agent experience. They will share their lessons on what makes a successful digital project for both the insurer and the agent.
9:50 a.m. - 10:10 a.m.
The ‘I’s’ Have It: Industrial Safety, Insurance and IoT - Partnering for Safer Workforce
Insurance is part of the workplace safety equation, and IoT provides many ways for insurers and their commercial clients to work together to create a safer workforce. AIG’s General Insurance business has been at the forefront in leveraging diagnostic and assistive wearables to equip commercial clients and their workers new means to prevent injury, increase longevity and reduce risk. Hear Wendy Callaghan, AIG’s Chief Innovation Legal Officer, interview in a fireside chat to discuss AIG’s successful pilot using wearables both to reduce repetitive injury in real-time and glean valuable data-driven insights for reducing future W/C risk.
11:30 a.m. - 12:00 p.m.
Connectivity: The Insurance Giant-Slayer
The speakers will discuss the importance of connectivity in insurance. How it benefits all parties in the insurance process ranging from the business owner, agents, and carriers. Also, touching on the future of the commercial insurance space.
12:00 p.m. - 12:30 p.m.
Technology, Sensorization, and the Sharing Economy
The #1 trend in risk management for the next 3 years is: technology that gives us the power to know more, about more things, with more certainty than ever in history. Isn’t knowing more about risk what Risk Management and underwriting is all about? From auto fleet telematics that has birthed usage-based auto insurance … to industrial-grade wearables for workers’ compensation … and digital transactions, five-star rating systems, and digital trust that enables the Sharing Economy – the world is changing quickly. On one hand as consumers, it’s exciting. On the other hand, as commercial risk professionals, it’s daunting. What’s coming, how quickly, and what’s next? This session will give several case studies and a look to the future.
12:30 p.m.
Dig|In 2019 Concludes
Tuesday, May 28
2:30 p.m. - 7:00 p.m.
Insurtech ATX Tuesday Tour - Sold Out
*** Because space is limited, you must be pre-registered and confirmed to attend this event.***
6:30 p.m. - 9:30 p.m.
Hartford Insurtech Hub Startup Lounge at the Hilton Austin
* Open to insurance carriers only.
Sponsored by
7:00 p.m. - 9:00 p.m.
Insurtech ATX Happy Hour
Please contact us to RSVP to the Insurtech ATX Happy Hour.
Taco Tuesday at Austin Taco Project
Meet your fellow attendees at Austin Taco Project, located in the Hilton, for a pre-event gathering. See familiar faces and make new friends before the show starts!
Wednesday, May 29
7:30 a.m.
Registration Opens
8:30 a.m. - 10:15 a.m.
Bootcamp A - The Future of Insurance: The Unified Experience
The boundaries between traditional lines of businesses - insurance, wealth, banking - are blurring as financial institutions think about the end goals of their users and the end-to-end experience. The challenge insurers face is knowing how to begin, and how to deliver those holistic experiences on a roadmap that builds on foundational capabilities. Join Salesforce at Dig|in to learn how Trailblazers have realized the vision of the unified customer experience. Hear from industry experts and customers on the pitfalls and best-practices as they drove delivery and user adoption.
Sponsored by
10:30 a.m. - 12:30 p.m.
Bootcamp B - Game On: Staying Ahead of the Digital Transformation Curve
Everything’s up for grabs amid an automotive ecosystem that’s reinventing itself. The standard of customers owning a car, driving a car and calling their insurers after an accident is on the brink of transformation thanks to ride sharing, autonomous vehicles, telematics and more. In the meantime, customers are demanding a higher degree of service, control and transparency in a fiercely competitive marketplace.
Sponsored by
Bootcamp C - The Future of AI in Insurance
You don't need a crystal ball to look into the "Future of AI.” Just open your eyes and look around you. AI is already here, and insurers are using it in a variety of ways to transform customer interactions, empower advisors, and improve business operations. In fact, the insurance industry has led the way in adopting AI technology over the past decade.
Sponsored by
1:10 p.m. - 1:30 p.m.
Insuring Innovation
Insurance has long been at the core of driving broad adoption of new innovations. As we look to the future of new business models driven by rapidly emerging technology innovations our industry needs to find ways to provide insurance that helps build trust among the creators and target consumers of those innovations. Nowhere is this more clear than in support of the rapid innovations occurring in mobility. The move to autonomous and shared mobility is well underway. Autonomous vehicles and new modes of mobility will ultimately benefit society by reducing the number of accidents, injuries and lives lost — all while increasing access to transportation. At this stage, there are still many unknowns and a sense of confusion as to how accident compensation will be handled when AVs are involved. As industry leaders, we need to instill confidence that the insurance marketplace will continue to operate effectively. Maintaining this approach will help facilitate innovation by minimizing consumer confusion, regulatory uncertainty and market disruptions.
1:30 p.m. - 1:50 p.m.
The Future of AI in Customer Experience
How does customer experience/digital marketing know what customers are saying to our human chat, bot chat, survey, or voice? Why are they not satisfied or not moving to the next action? The first step is to deeply analyze customer conversations. A new generation of AI technology makes this possible, extracting the ideas contained in text to summarize, organize, and display for analysis.
1:50 p.m. - 2:10 p.m.
Data: Powering New Insurance Business Models
Macroeconomic changes are blurring the lines that have traditionally defined insurance products. The rise of the ride-sharing industry, for example, creates major questions about what constitutes an employed driver or a fleet of vehicles. In this fireside chat, we'll discuss how insurers can use widely available data to create products that meet emerging business needs in the quick and efficient manner that is required to get these workers going.
3:30 p.m. - 3:50 p.m.
Networking Break in the Innovation Hall
3:50 p.m. - 4:20 p.m.
Auto
Sponsored by The Floow
Transforming Driver Behavior: A Paradigm Shift for UBI
Today, UBI is primarily focused on delivering premium discounts. Although insurers are becoming more sophisticated around pricing differentiation, the user experience is rarely front and center. There’s a huge opportunity to reframe the role of UBI by using the individual behavioral insights it creates to focus on initiatives that actively improve driver behavior. From engaging app features, to rewards and driver coaching, the application of social sciences and ‘nudge theory’ hold the key to transforming adoption, reducing risk and improving safety. This can be a critical and purposeful new core competence for insurers.
Commercial & Specialty Lines
Sponsored by Bold Penguin
The Future of Small Commercial Direct Distribution
While the early focus of the insuretech wave was on personal lines and life insurance, research shows that the small commercial buyer is increasingly moving online to purchase their insurance. This panel will focus on 3 insurance companies that have placed big bets on direct distribution to small commercial customers.
Digital Transformation
Sponsored by ValueMomentum
Case Study 1: Protective Insurance Bringing Operational Efficiency and Business Intelligence to Insurance
In this thought provoking session. hear firsthand from Protective Insurance Corporation about how they revolutionized their business processes through digital transformation across a decentralized organization. Their journey will take you through analysis. partnerships. technology platforms. and finally. how they migrated over 10 million documents in 7 days with their solution. driving streamlined processes. decreased costs. intelligent content capture and actionable data.
Growth & Opportunity
Sponsored by Milliman
The Growing Market of Flood Insurance
The panel will explore the reasons for the recent rapid growth in the private flood insurance market. We will show how information technology is transforming this business into something different than it historically has been. We will cover the disruptors in the flood market as well as how available technology is assisting in the analysis of the risk.
Personal Lines P&C
Sponsored by Genpact
The Future of P&C is Proactive
Property/casualty insurance has long focused on indemnification and restoration – making the policyholder whole when things go wrong. Now the real-time, connected world provides more opportunities for insurers to proactively partner with customers to avoid accidents and mitigate the trouble and expense when something does go wrong. Call it loss control engineering on steroids. This panel will be moderated by SMA Partner Mark Breading, and will include experts from three companies that have built their business around partnering with customers to proactively manage their risks.
4:25 p.m. - 4:55 p.m.
Auto
Sponsored by The Floow
Disruptive Trends and Autonomous Vehicles
Science fiction has come closer to reality with automated cars and trucks. Confront the challenge of identifying and managing the risks these vehicles present. Question how your organization will protect itself against the related cyber risks. Anticipate how relationships between your organization. insurers and vehicle manufacturers may evolve. Consider a new model for transportation operations and the emerging fleet risk best practices.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Small Commercial: The Gloves are Coming Off!
Any way you look at it, Small Commercial is HOT! This market has drawn attention from carriers with primary business lines that have become saturated as well as from sellers appealing to digitally-savvy small business owners, 60% of whom will be Millennials and Gen-Xers by 2020. Furthermore, according to McKinsey, almost 40% of sole proprietorships in the U.S. do not carry small commercial coverage. The prize is a $150B dollar market that is highly fragmented, with the largest carrier accounting for only 6% of total premiums. And despite the opportunity, the process to place small commercial is inefficient, complex and at times painful, with carriers balancing the traditional roles of agents with direct and digital channels. Join us as we explore various distribution strategies being employed by carriers to modernize and capture this broad market.
Digital Transformation
Sponsored by ValueMomentum
Digital Transformations: Rethinking the Corporate Model
Digital transformation isn’t simply about technological changes. It should be more of a fundamental rethink of the corporate model, for which digital technology is the catalyst. We’ll explore key lessons from digital transformations including a case study in small commercial insurance.
Growth & Opportunity
Sponsored by Milliman
Personalization and Insurance: Driving Connections in a Mobile First World
When it comes to P&C insurance, why do customers choose one brand over another and what keeps them coming back year over year? Facebook partnered with Accenture to find out. We surveyed over 1,000 US adults who had purchased a policy in the past three months, and found that today's consumers expect carriers to deliver personalized experiences throughout the journey. In this session, we'll explore the findings and implications of our research and hear how one carrier is turning these ideas into action to stay ahead of the curve.
Personal Lines P&C
Sponsored by Genpact
Putting the Person at the Heart of Personal Lines
Big data and artificial intelligence are creating the opportunity for P&C insurers to move beyond bulk risk analysis to more personalized, even individualized insurance. A world where marketing and pricing are targeted to small segments of buyers and underwriting and claims are proactive and real-time. This calls for insurers to adopt a hybrid people/machine approach to maintain the human touch while digital technologies enable the personalization. Genpact and a leading insurtech will outline their innovations to put the person truly at the center of personal lines.
5:00 p.m. - 5:30 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Memory Inspired Customer Journeys
RozieAi helps insurance stakeholders, from insurers to agents, remember an individual across their journey moments. This memory can then be applied to deliver real-time and proactive engagement. RozieAi partnered with AF Group to explore personalized advisory in worker's compensation. Contextual language understanding of medical notes and care communication can empower the healthcare and insurance ecosystems to jointly deliver in-the-moment patient care, as well as recommend the next best step in the injured worker's care journey. The insurance organization is also able to better evaluate workplace risks and extend relevant product offerings. Engagement and advisory, personalized to each individual, are critical to support the recovery of injured workers and deliver delightful customer experiences.
Digital Transformation
Sponsored by ValueMomentum
Framework for Digital Transformation: Perspectives from Insurtech Thought Leaders, Pekin and Everest
Digital Transformation requires fundamental re-imagination of the value levers available to Insurance Carriers. The insurance industry is poised to embrace IoT and leverage the technologies and data available to create ecosystems around fundamental human and business needs. But what frameworks can insurers leverage to offer differentiated products and services to their customers? How can insurers create a value creation/ value sharing model that embodies the true digital transformational potential?
Growth & Opportunity
Sponsored by Milliman
Effective Digital Acquisition Strategies & Tactics
Effective Acquisition Strategies and Tactics provides insights into the economics of acquiring customers more efficiently and the levers that drive that outcome. With the “24/7 always on customer” the acquisition strategy has evolved into a holistic omni-channel, multi-device strategy. Attend this session to hear our diverse panel discuss where they’re focusing their dollars and some of the biggest trends in their respective industries.
Personal Lines P&C
Sponsored by Genpact
Using Computer Vision Technology to Evaluate Home Insurance Policies at Massive Scale
How CSAA is using Cape Analytics automated analysis of geospatial imagery to evaluate Roof Condition Rating for thousands of its home insurance policies in force at unprecedented scale and speed. CSAA and Cape Analytics will dive into how they work together to determine which homes across CSAA’s homeowners insurance portfolio may need further inspection. which would benefit from repairs by the homeowner. and which policies to renew or cancel. This provides both cost savings on PIF renewals and improved customer experience for homeowners.
5:30 p.m. - 6:45 p.m.
Networking Reception in the Innovation Hall
Sponsored by
6:00 p.m. - 6:30 p.m.
Women in Insurance Meetup at the Austin Convention Center
7:00 p.m. - 10:00 p.m.
Franklin Barbecue (Invitation Only)
Sponsored by
7:00 p.m. - 9:00 p.m.
Austin Still Whiskey Distillery Tour (Invitation Only)
Sponsored by
Austin Zilker Brewery Tour (Invitation Only)
Sponsored by
Thursday, May 30
6:15 a.m. - 7:15 a.m.
Austin Sunrise Run
Sponsored by
7:00 a.m.
Registration Opens + Coffee in the Foyer
7:00 a.m. - 8:00 a.m.
Breakfast Briefing - Don’t Transform, Evolve
Most insurance leaders know that digital transformation is a big deal. As customer expectations continue to change, insurers are recognizing that personalized communications and rapid product and process innovation are now key to long-term survival, driving unprecedented levels of investment in transformation projects. Yet the harsh reality is the majority of these initiatives will not deliver on expectations or will fail outright. In this session, our panelists will highlight some of the common mistakes insurers make on their journey to improve their customer experience and will explore how the right technology and business partnerships can help you not just to survive but thrive in the age of digital Darwinism. Join us to discover the right way to accelerate your successful digital evolution.
Sponsored by
Breakfast Briefing - Winning Through Customer-Centric Customer Engagement
Many stakeholder/persona within insurance carriers require a high degree of customer-centricity to be effective at “winning the deal”. This starts with a comprehensive view of the book of business across lines of business (“customer 360”). But it goes much further: data-driven insights to enable agents to be “excellent in the moment”, customer-centered processes and workflows that streamline the customer experience, and real-time collaboration between customer and various persona in the carrier (e.g., underwriters, claims adjusters) to quickly resolve any underwriting issues/questions. We will be exploring how leading carriers can transform and take their customer engagement to the next level.
Sponsored by
Goat Yoga at the Hilton Austin
Goat Yoga is exactly what it sounds like. The Yoga portion is a traditional Vinyasa class lasting 45 minutes. There is nothing traditional about the baby goat part, though. We will have baby Nigerian Pygmy Dwarf goats walking, running, hopping, and kissing their way around your mat throughout your practice.
8:15 a.m. - 8:45 a.m.
Fireside Chat
Apple co-founder Steve Wozniak will offer his views on a wide variety of technology topics impacting insurance today, including autonomous vehicles, artificial intelligence, and the Internet of things.
Sponsored by
8:45 a.m. - 9:15 a.m.
The Next Wave of Insurance is Already Here: Are you Ready?
Insurance providers must innovate faster than ever before in order to satisfy the rapidly evolving expectations of their customers. These expectations include a personalized and more engaging customer experience, and innovative products that extend beyond insurance into the businesses that insurance serves. This presentation will include a view into the future of insurance products that are being delivered today, the ways in which carriers are better engaging with existing and prospective customers, and a showcase of the digitally-enabled platforms that enable new products and capabilities to be launched in 3-6 months.
Sponsored by
9:15 a.m. - 9:45 a.m.
Networking Breakfast in the Innovation Hall
9:45 a.m. - 10:05 a.m.
Driving Safety in a Digital World
We are living in an environment of increased speed limits, more horsepower and limitless distractions. Knowing this, how can companies leverage advancements in technology to increase safe driving practices? How can we make drivers more aware of their behaviors, improve those behaviors and even incentivize safe driving through digital platforms?
11:20 a.m. - 11:50 a.m.
Digital Intelligence in Insurance
Digital Intelligence helps insurers improve profitability, operate more efficiently, and deliver better customer experiences. Where are you focusing your digital transformation initiatives, and are you achieving significant outcomes? Attend this session to hear our diverse panel of insurance carriers discuss how they are approaching and applying digital in their organizations, and how it is laying the foundation for the future.
11:50 a.m. - 12:15 p.m.
Cyber Insurance: The Missing Link to Security
Cybersecurity is a $100B industry and cyber Insurance is $4B industry, but those numbers should be inverted. No amount of defensive cybersecurity software can eliminate the risk of a security or technology failure. Cyber risk is not a technology problem, but rather a risk management problem. Through data and research Joshua Motta will discuss how cyber insurance is evolving to help businesses prevent, mitigate, and ultimately survive cyberattacks and technology failures.
12:15 p.m. - 12:45 p.m.
Unifying Insurance Organizations Through Digital Transformation
Join Salesforce for a fireside chat with Brian Woolfolk, Chief Marketing Officer of Pacific Life, to hear how a 150-year old insurance company is approaching their digital transformation.
Sponsored by
12:45 p.m. - 2:00 p.m.
Networking Lunch in the Innovation Hall
12:45 p.m. - 1:45 p.m.
Industry Innovation Lunch Session 1- Leading Your Digital Transformation Journey: A Roadmap to Insurance Transformation
As insurance leaders, you face many strategic challenges ranging from new insurtech participants, changing consumer expectations, and the need for rapid business process modernization. The Insurance sector has embraced digital transformation to deliver the innovation needed in our changing marketplace. While Insurance carriers understand the need, where do they begin their transformation journey?
Industry Innovation Lunch Session 2- Increase Agent Loyalty and Customer Lifetime Value in an age of Disruption With SAP Customer Experience
Today's insurance consumers are driven by the simplicity and positive experiences they have with the companies from whom they purchase. Learn how insurers are leveraging Experience Management from Qualtrics to increase new customer acquisition through stronger agent/broker relationships, own a larger customer share of wallet through multi-policy purchasing, and improve customer loyalty. Today's insurance leaders focus on listening, analyzing, and acting on agent and customer feedback. Join us to understand how Experience Management can improve the entire value chain - from shopping for coverage, policy changes, filing a claim, and the year over year renewal process.
Industry Innovation Lunch Session 3 - Ideas to Reality: Advancing the Insurance Digital Experience
In this session we will explore three specific use cases that turn solid ideas into reality to advance the digital experience both internally and externally.
Industry Innovation Lunch Session 4 - When Insurtech Meets Coretech: Where Innovation Happens
It took just 3 days to integrate an ML-enabled, facial analytics solution into the insurer’s core and customer systems. It reduces a weeks-long underwriting process to just 10 minutes by using a selfie. This is the innovation that happens when insurtech meets coretech, and industry disruptors work together.
2:00 p.m. - 2:30 p.m.
AI & Machine Learning
Sponsored by DataRobot
AI Effect: Machine Learning Will Make our Broker Experience More Personal
This session will dispel any pre-conceived notions about how advanced technologies, particularly machine learning, is eliminating the human element of the broker experience. Watch as Jayashree Ishwar Chief Underwriting Officer from Amerisure and Lakshan De Silva, CTO at Intellect SEEC, do a role play of the broker/client experience based on real life events and show how AI tools can enhance the interaction.
Big Data & Analytics
Sponsored by IBM
Data Protection: Managing Your Cyber Threat
Consumer data is the lifeblood of much of the business done today—through evolving technology, it provides the path to the context-driven personalized future we envision for tomorrow.
Customer Experience
Sponsored by Intelledox
Cracking the Code to Win on Customer Experience
As consumers expect better bolder and faster from the companies they interact with, how do you meet and exceed those expectations? This session takes you through the customer journey, showing roadblocks, opportunities and wins along the way like the advancement of a “test and learn” mentality and how to “crack the code” for the future by being customer obsessed.
Innovations & Partnerships
Sponsored by Insuresoft
Delivering Innovation via Collaboration
Continuous innovation requires insurers to rapidly deploy integrated tech-enabled services and emerging sources of data. A panel of insurers and partners discuss how they’ve teamed up to bring new products, services and data to the insurance industry via an innovative insurance exchange and transactional data hub.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
2:35 p.m. - 3:05 p.m.
AI & Machine Learning
Sponsored by DataRobot
Could Chatbots be the Key to Customer Engagement?
Building digitally driven customer experiences in the policyholder journey has become a demand in the evolving insurance economy of today. Millennials are bringing forwards new ways in how they work and everything is personal. Online experiences must begin to feel as personal. as conversational. and as trustworthy as working with an agent. If used well. chatbots can fundamentally transform the process of purchasing insurance into the seamless. intuitive. and painless experience consumers are craving.
Big Data & Analytics
Sponsored by IBM
Foundations for Enterprise Digital Transformation
Big Data & Analytics can be the foundation for Insurance organizations and their enterprise digital transformation. Big Data & Analytics empowers Insurers to better use internal and external structured and unstructured data sources to increase customer engagement, target market, improve customer service, all the while lowering costs. Nonetheless, getting to this utopian experience in an established organization is an incremental journey. To explore this journey, this session will:
Customer Experience
Sponsored by Intelledox
From Push to Nudge: Reimagining Insurance Marketing for the Digital Age
Consumer decisions can sometimes seem irrational. driven by gut instinct. an aversion to loss or other psychological biases. In this session we discuss how to take into account the psychological. social and emotional factors that impact how humans make decisions when designing. pricing and marketing insurance products and services. We explore the application of pricing. gamification and presentment strategies to improve decisions. motivate buying behaviors. reduce price sensitivity and increase value perception; and share research on how consumers respond to digital nudges. choice architecture and structured propositions.
Innovations & Partnerships
Sponsored by Insuresoft
Blinders Off: The New Approach to InsurTech & Innovation
It’s the end of the world as you know it! Two-year enterprise sales cycles, five-year product development roadmaps, and assumption of the customer as an attribute of the policy must die for the insurance industry to survive. Insurance companies and the product and services firms that serve the industry must both adapt or die by finding new approaches to the creation, assessment, implementation, and utilization of technology, and to the simultaneous creation of a more holistic customer relationship as well. The age-old industry excuses that regulation is holding back progress or that product complexity prevents flexibility are cop outs. Attend this session for a blinders-off discussion about the “strategy” that incorporates transparency, collaboration, and technology which can give companies of all sizes and across all lines of business a way to compete effectively in the near-term.
3:10 p.m. - 3:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
Deep Dive: Wildfire Risk Assessment Powered by AI
Attila and Jobay will spotlight the flaws in today's wildfire risk models. Insurance companies rely on third-party wildfire risk models and maps produced in the early 2000s to assess the risk of homes to the threat of wildfire. However. in 2017 and 2018. these models performed poorly: The vast majority of buildings that were destroyed were not classified as high risk on California’s Fire Hazard Zone Map. AON has partnered with Zesty.ai to leverage computer vision (AI) to enable insurance carriers to take into account individual homeowners situations when assessing wildfire risk. By incorporating AI-based data and next generation models insurance companies can more completely assess wildfire risk.
Big Data & Analytics
Sponsored by IBM
Insurance Data 2020: What Insurtechs Need to Know to Be Prepared For the Biggest Year in Cybersecurity Compliance
2020 will be the most important year in cybersecurity regulation. With the New York and NAIC Regulations and GDPR already in place and new California regulations set to go in effect. those in insurtech will find themselves with herculean compliance obligations.
Customer Experience
Sponsored by Intelledox
Re-imagining Digital: Transforming the Customer & Agent Experience at MassMutual
Learn how the MassMutual Life unit is digitally transforming its customer service and claims business processes, moving from paper, traditional PDF forms and batch communications to a modern, on-demand, real-time model. The results to date? Faster turnaround times, greater efficiency, lower NIGO scores and reduced call center volume. And, happier agents and policyholders. We’ll discuss additional examples of how insurers are reimagining their traditional forms, workflows and customer communications across acquisition, onboarding and service.
Innovations & Partnerships
Sponsored by Insuresoft
Blockchain in Insurance: State Farms Journey
Join State Farm Innovation Executive; Mike Fields; as he discusses the company’s approach to innovation—specifically related to blockchain technology. During this presentation, Mike will share the State Farm journey from researching the technology to deploying a production experiment using the recently announced auto claims subrogation blockchain solution as an example.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
Advancing Insurance With AI
AI is able to analyze a wealth of data to inform insurer’s empathetic responses. And while it might seem counter-intuitive to think of it as a tool to guide intuitive customer support, machine learning has the power to disrupt the entire insurance industry. It affords companies the potential to simplify the entire crash-to-claim process for everyone involved.
3:40 p.m. - 4:00 p.m.
Networking Break in the Innovation Hall
4:00 p.m. - 4:30 p.m.
AI & Machine Learning
Sponsored by DataRobot
Leveraging AI to Drive Competitiveness and Customer Loyalty
The speakers will discuss machine learning techniques and strategies that help insurers improve competitor market positioning, build closer customer relationships and increase profitability. You will leave with six key strategies for incorporating machine learning into pricing, underwriting and customer management processes.
Big Data & Analytics
Sponsored by IBM
Elevating Insights to Manage Risk and Attract Customers
This session will focus on the utilization of telematics data beyond conventional product renewal and pricing uses. We’ll discuss how telematics data is powering new advertising models and lead generation informed by driving behavior; and, demonstrate the ways driving data adds insights and value to both carriers and customers throughout the policy lifecycle, particularly with claims and the consumer experience.
Customer Experience
Sponsored by Intelledox
Digitizing the Customer Experience - A New Framework
Customer experience is the hot new topic in the insurance industry whether you define your customer as the agent or the policyholder. In a world of customer centric design, there is a new way of looking at the customer and agent experience. But delivering a new experience requires a wide variety of digital capabilities that aren’t typically found in a carrier’s core application architecture. This session will lay out that new framework, highlight the changing application architecture needed to support it, and suggest how to get started in the transition with plenty of live examples.
Innovations & Partnerships
Sponsored by Insuresoft
Winners & Losers in the Insurtech Game
The emergence of InsurTech has dramatically impacted the traditional insurance space in recent years, and the increasing levels of interest and investment have prompted conversations about when the “bubble” may burst. Are we witnessing the rise and fall of InsurTech, or not? In the beginning, the movement was fueled by venture capital and private equity, but now insurers are aggressively pursuing InsurTech opportunities as well. Today, the question is “Where are the best use cases emerging, and where is the ROI?” Without traction as demonstrated by industry implementations and use cases which deliver tangible business value, the future of InsurTech is in doubt. Where will the movement be in five years? Attend this session to hear knowledgeable and experienced industry pundits with considerable involvement and expertise in the InsurTech movement offer some bold predictions.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
What's Next for Mass Market Deployment of Home Telematics
Roost is the Home Telematics leader, working with over 20 insurance carriers globally. We’ve captured key insights on the mass market policyholder deployment of smart sensors. For this session, together with Desjardins, we will share our learnings and the definitive barriers to adoption.Desjardins has more smart sensors deployed in homes than any P&C insurer in the industry.
4:35 p.m. - 5:05 p.m.
AI & Machine Learning
Sponsored by DataRobot
Case Study 2: Encompass Insurance Improved Analytical Insurance Data for Machine “Deep” Learning for Better ROI
This session will address use cases for machine learning. and in particular deep learning. to extract quantifiable information from high resolution aerial imagery. The implementation and scaling of this capability facilitates the derivation of accurate and timely property-level statistics. which may be used for underwriting. assessment. adjustment. and general evaluation all to increase ROI for insurers. Machine learning specific cases will be illustrated and discussed and the basics of the technology and implementation.
Big Data & Analytics
Sponsored by IBM
The Claims Experience of the Future
Nobody likes today's claims experience. It's a highly manual process that's expensive for auto insurers. It's tedious for customers. What if it could be automated with a smartphone? In this presentation, the speakers will discuss how smartphone telematics data can help insurers automate the claims process from first notice of loss to payment. Intact will show how it's using this data to power a next-generation claims experience for its customers.
Customer Experience
Sponsored by Intelledox
A New Era of CX: The Extinction of Preventable Loss
Roughly 40 percent of losses are preventable, but carriers lack visibility into their customer’s properties and fail to deliver relevant, personalized recommendations to keep properties safe. With the use of highly scalable AI technologies, carriers can now flip the script and become proactive partners with their policyholders to improve the customer and insurance experience.
Innovations & Partnerships
Sponsored by Insuresoft
How to Create a Partner Ecosystem That Shapes Culture, Unifies Teams, and Amplifies Results
The interactions your customers have with your company should be carefully orchestrated and built upon a strategic partner ecosystem that is relentlessly driven to win. Your partners' alignment with your company's vision and culture is essential, but certainly not all that's required to get ahead of the competition. The structure of your partner ecosystem, the clearly defined principles you set forth, communications, and continual measurement and evaluation have the power to inspire creativity, rally forces, and maximize results. In this session, we'll show you how to create a partner ecosystem that is designed for speed and innovation and brings teams together in a meaningful and motivating way.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
Launching a Commercial Telematics Program
The panel will lead you through how to launch a commercial telematics program, including collecting the data, modeling the data, building the model, and approaching insurance companies, fleets and other users. We’ll cover dealing with false positives, how evolving driving behavior has made some models obsolete, characteristics of a first in class model, how to integrate the model into an insurance rating plan, and how autonomous vehicles will change it all.
5:10 p.m. - 5:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
AI Revolution: The Potential, Pitfalls, and Coming Paradigm Shift for P&C Insurance
In a rapidly changing world of anticipated game-changing technologies, artificial intelligence (AI) stands out for its proven capabilities. Already integrated into the core functionality of top
Big Data & Analytics
Sponsored by IBM
New Data, New Dynamics
Data is more abundant than ever before with new offerings becoming available daily, both from established providers and startups alike. Everything from aerial imagery to IoT makes it possible for insurers in the homeowners market to empower their businesses with new ways to assess risk. This session will explore not only the new technology and data sources available, but also the changing market dynamics and new sources of competitive advantage for data providers serving the homeowners industry.
Customer Experience
Sponsored by Intelledox
Emotional Intelligence Enhancing the Customer Experience
In today’s highly competitive insurance marketplace, every phone conversation becomes a critical touchpoint with a customer. Providing empathetic and personalized service is paramount for insurance carriers to gain and retain policyholders. To deliver superior service, customer-facing employees must improve their emotional intelligence. They must learn to better recognize customer emotions and adjust their communication appropriately to build trust and rapport. By mastering the skill of emotional intelligence employees will be more engaged, customers will have a better experience and companies will outpace their competition. Come learn why emotional intelligence is more important than ever, how you can improve emotional intelligence in your organization, and how technology can help.
Innovations & Partnerships
Sponsored by Insuresoft
How Insurers can Embrace the 'Bionic' Age
The 1960s term 'bionic' referred to technology-enhanced humans. Today, insurance companies are becoming 'bionic' -- augmenting their traditional processes with digital technologies that support the human workforce. Bionic companies are innovative and have better economics, market power and customer experiences. We’ll explore why all insurers must become bionic and how to begin.
IoT & Telematics
Sponsored by Cambridge Mobile Telematics
IoT and Enabling New Insurance Business Models
Consumer IoT is already beginning to demonstrate potential for value in key insurance markets. From facilitating loss avoidance. to new capabilities for fraud analysis and prevention. to new techniques for engaging consumers. Insurers are exploring how the technology can impact their businesses. In parallel. consumers are indicating a willingness to share these new data sets in return for discounted premiums. This talk will explore specific areas of benefit that IoT can bring to insurers as well as potential new business models for all players in the ecosystem.
5:40 p.m. - 7:00 p.m.
Networking Reception in the Innovation Hall
9:00 p.m. - 12:00 a.m.
Dig|In Industry Party at Container Bar
Sponsored by
Friday, May 31
7:00 a.m.
Registration Opens + Coffee in Foyer
7:15 a.m. - 8:15 a.m.
Breakfast Briefing - How to Win the Retention Game
The struggle is real – rising acquisition costs, new entrants and disruptors, ever-changing customer demands, new technology. It’s difficult to keep up, let alone find ways to keep you customers happy. In this session we will explore the different tools, approaches and solutions insurance industry leaders are using to develop a winning customer experience strategy to future-proof their organization.
Sponsored by
Breakfast Briefing - Marketing Transformation for Insurance: A Study of MarTech Through the Eyes of Senior Leaders
By focusing exclusively on Director-level or higher respondents, this in-depth study takes a thorough and exhaustive approach to truly understanding carriers’ strategies and challenges in maximizing the value of their martech investments. Now you’re invited to join us for a deep-dive on essential topics.
Sponsored by
8:25 a.m. - 8:30 a.m.
8:30 a.m. - 9:00 a.m.
Gone Digital: The Steak & the Sizzle
The insurtech movement is producing an almost overwhelming rush of new ideas on how carriers can improve and transform their businesses for a future state. But resources are a real issue that all companies face. In this session, a group of innovation focused executives will discuss how insurers can identify truly winning ideas, and where they're placing their bets going forward.
9:00 a.m. - 9:30 a.m.
Networking Breakfast in the Innovation Hall
9:30 a.m. - 9:50 a.m.
Rethinking the Agent Digital Experience From the Ground Up
Most insurers have invested time and expense into building an agent portal; but the industry is now learning that the key to a good agent digital experience goes well beyond one website. It requires rethinking how agents want to engage, multiple integration efforts to create simple workflow, a multi-channel approach, and, yes, a great portal. This session will highlight two insurers who have won Novarica Insight awards for excellence in digital agent experience. They will share their lessons on what makes a successful digital project for both the insurer and the agent.
9:50 a.m. - 10:10 a.m.
The ‘I’s’ Have It: Industrial Safety, Insurance and IoT - Partnering for Safer Workforce
Insurance is part of the workplace safety equation, and IoT provides many ways for insurers and their commercial clients to work together to create a safer workforce. AIG’s General Insurance business has been at the forefront in leveraging diagnostic and assistive wearables to equip commercial clients and their workers new means to prevent injury, increase longevity and reduce risk. Hear Wendy Callaghan, AIG’s Chief Innovation Legal Officer, interview in a fireside chat to discuss AIG’s successful pilot using wearables both to reduce repetitive injury in real-time and glean valuable data-driven insights for reducing future W/C risk.
11:30 a.m. - 12:00 p.m.
Connectivity: The Insurance Giant-Slayer
The speakers will discuss the importance of connectivity in insurance. How it benefits all parties in the insurance process ranging from the business owner, agents, and carriers. Also, touching on the future of the commercial insurance space.
12:00 p.m. - 12:30 p.m.
Technology, Sensorization, and the Sharing Economy
The #1 trend in risk management for the next 3 years is: technology that gives us the power to know more, about more things, with more certainty than ever in history. Isn’t knowing more about risk what Risk Management and underwriting is all about? From auto fleet telematics that has birthed usage-based auto insurance … to industrial-grade wearables for workers’ compensation … and digital transactions, five-star rating systems, and digital trust that enables the Sharing Economy – the world is changing quickly. On one hand as consumers, it’s exciting. On the other hand, as commercial risk professionals, it’s daunting. What’s coming, how quickly, and what’s next? This session will give several case studies and a look to the future.
12:30 p.m.
Dig|In 2019 Concludes