Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com.
What is your best success story?
Aviva, a multinational insurer with 33 million customers across 16 countries, is using Appian's low-code platform to unify customer data from 22 different systems and present it in a single view for call center operations. Agents now have a 360-degree view of every customer and can quickly act on inquiries, with call time-to-resolution decreasing from 45 minutes to 5 minutes. Leveraging Appian, they can service their customers 9X faster while spending 50% less on IT.
What makes your product great?
Appian's platform enables insurers to go to market faster, drive innovation, and be more agile, secure and responsive to change.