Click. Actual Intelligence. At Work.

ClickSoftware Demo, Dig|In 2019

Founded:

1985

Company Website:

www.clicksoftware.com

Product Name:

Click Field Service Edge

Product Description:

Streamline Loss Control, Premium Audit and Claims Adjusting Operations with Real-time Scheduling and Mobile Field Force Optimization. Click Field Service Edge (CFSE) is an innovative, market-leading field service management software solution, offered in a modular fashion to meet the needs of a wide range of organizations. CFSE is available in 4 editions, Essential, Professional, Professional Plus and Ultimate, reflecting different base levels of capability. These editions are supplemented by additional modules. This gives field service organizations the flexibility to adopt the features and functions they need, and to expand as and when their business requirements evolve.

Target Market:

Large Field Workforces

What is your best success story?

Suramericana is one of the largest insurance companies in Latin America. Their goal is to provide positive customer experiences with high quality, quick, and efficient service. Quick and efficient service is especially important when assisting customers through a car accident—they could be dealing with a life or death situation. Their customers need attention right away, and want to know when they can expect help. Suramericana IT Analyst Mario Aristizabal explains his team uses real-time communication and location tracking to improve visibility for customers. They've also optimized their business process with AI-driven automatic scheduling.

What makes your product great?

ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers.