Meeting Customers at their moment of need

Pitney Bowes Demo, Dig|In 2019

Founded:

1920

Company Website:

www.pitneybowes.com

Product Name:

EngageOne Video, EngageOne Converse, EngageOne Communicate

Product Description:

Interactive Personalized Video, Chatbot, Self-Service & Interactive Communications Integrated Technologies.

Target Market:

CMO including Customer Experience Managers / Director, Chief Customer Officer, VP Marketing, CXO, COO, Call Center Head, Customer Service Head, Chief Digital Officer. Chief Sales Officer / VP Sales.

What makes your product great?

Drive revenue Growth ; Reduces Cost; Manage Risk; Increase Customer Satisfaction.

What is your best success story?

The company needed to provide customers with details about their coverage as their policies came up for renewal. A personalized video solution could capture and retain customers’ attention in a way that renewal documents may not. After a full request for proposals (RFP) process, Direct Line chose EngageOne® Video from Pitney Bowes. Benefits: 50% open rate and approx. 30% click-through rate for emails with personalized videos
66% of customers who start a personalized video watch it in its entirety