Karlyn Carnahan is the Head of The Americas Property Casualty practice for Celent. She focuses on issues related to digital transformation and customer experience, distribution management, underwriting and claims. She is a widely recognized expert on these topics who has written market-leading research and presented at numerous conferences. Her consulting work for insurance carriers includes more than 50 system selection projects as well as distribution channel analysis, digital strategies, IT assessments, and a wide variety of other strategic projects. She joined Celent with an extensive career in the insurance industry and holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation.