2020 Agenda

All Days
Tuesday, May 26
1:00 p.m.
Registration opens
1:30 p.m. - 7:00 p.m.
Walkthrough: Insurtech’s cutting edge
Visit 5 Austin insurtechs for a look inside the industry's hottest new startups. *Open to insurance carriers only....
Wednesday, May 27
7:00 a.m.
Registration opens
8:15 a.m. - 9:30 a.m.
Breakfast Bootcamp
Breakfast Bootcamp - The power of engagement and rewards for insurance telematics success
In this interactive case study bootcamp, you will have the opportunity to learn directly from one of the world’s leading insurers, RSA, about their market-leading More Than Smart Wheels digital insurance program, and observe key takeaways from their 5 year journey to sustainable success...
Sponsored by
9:35 a.m. - 11:05 a.m.
Breakfast Bootcamp: Innovating for the future of auto insurance
Hear from industry leaders who have launched innovative personal insurance products that are feeding the data sets critical to create the future products people will need and want...
Sponsored by
Breakfast Bootcamp - Tools that Drive the Customer Experience and Empower Employees and Agents
Join Microsoft to discover how innovative productivity tools infused with advanced security are revolutionizing how employees and agents will collaborate in real-time across business units, geographies, and languages...
Sponsored by
11:10 a.m. - 12:40 p.m.
Brunch Bootcamp
Sponsored by
Brunch Bootcamp - Design a Winning Enterprise Experience Strategy
Industry leaders are moving quickly to harness data and AI to create more immersive, intuitive and responsive experiences to separate themselves from the competition. Join us to learn how to design a smarter business, one experience at a time...
Sponsored by
1:00 p.m. - 1:10 p.m.
DIGIN begins! Chairs welcome and opening remarks
1:10 p.m. - 1:30 p.m.
Winning over the connected consumer: The re-imagined customer journey
Allstate’s vision for a new customer journey integrates digital self-service with personal human touch, enabled by data, customer insights and re-imagined digital platforms...
1:30 p.m. - 1:50 p.m.
Keynote
1:50 p.m. - 2:20 p.m.
Changing the nature of insurance risk
From addressing driver distraction to preventing loss of life in an accident, mobile telematics creates a new level-playing field where advanced insurers can have an advantage over competitors...
2:20 p.m. - 3:30 p.m.
Live demos 1-8
We will have the industry’s hottest technology companies showcasing their new products....
3:30 p.m. - 3:50 p.m.
Networking break in the Innovation Hall
Sponsored by
3:50 p.m. - 4:25 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Stay tuned. Session details to be announced!
Personal Lines P&C
Global case study: The elements of profitable and sustainable digital insurance
Gain a global outlook on customer engagement techniques, advanced data analysis and other keys to digital insurance success...
Growth
Sponsored by Verisk
Actuarial in the digital age: Automating processes and growing talent
Digital Transformation
Sponsored by ValueMomentum
Stay tuned. Session details to be announced!
Life
Capturing the attention (and business) of mobile consumers
In order to capture the attention of today's consumers, local financial advisors and their firms must have...
Auto
Stay tuned. Session details to be announced!
4:30 p.m. - 5:10 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Personal Lines P&C
Stay tuned. Session details to be announced!
Growth
Sponsored by Verisk
Stay tuned. Session details to be announced!
Digital Transformation
Sponsored by ValueMomentum
Cultural impacts of digital transformation
Life
Stay tuned. Session details to be announced!
Auto
How Farmers Insurance unlocked customer engagement through its all-new Signal app
In this session, Farmers and TrueMotion will discuss the technology powering its new app, and how it is building customer engagement...
5:15 p.m. - 5:45 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Case study: Building West Bend Mutual Insurance’s digital platform to serve agents and customers
How did West Bend integrate a new portal into existing IT systems and how was it adapted for customers and agents...
Personal Lines P&C
Property telematics enabled through the “security-insurance” bundle
Carriers have learned that policyholders are not eager to deploy property sensors in both residential and small commercial properties...
Speakers
Growth
Sponsored by Verisk
Pricing risk when there is not enough data
Learn how to develop insurance rates when there isn’t sufficient historical loss data on emerging risks...
Digital Transformation
Sponsored by ValueMomentum
The data-rich path to a leaner and cost-effective claims decisions process
The new avenues of data that insurers can now access to support and enhance automated claims decisioning...
Life
The robots aren’t taking over: How humans & AI are collaborating in life insurance
The mixture of individual practitioners and machine learning is redefining life insurance careers while also creating a best-in-class customer experience...
Auto
What do car insurance customers really want right now?
What factors are the most important in shaping the kind of experience customers prefer...
5:45 p.m. - 7:00 p.m.
Networking reception in the Innovation Hall
Sponsored by
Thursday, May 28
7:00 a.m.
Registration opens + Coffee in foyer
8:15 a.m. - 8:45 a.m.
8:45 a.m. - 9:05 a.m.
How culture enables innovation success at Nationwide
Rather than let risk-averse insurance culture stand in its way, the insurer says it has reframed innovation as a path to reducing risk...
9:05 a.m. - 9:45 a.m.
Networking breakfast in the Innovation Hall
9:45 a.m. - 10:15 a.m.
Keynote
10:15 a.m. - 11:15 a.m.
Live demos 9-16
We will have the industry’s hottest technology companies showcasing their new products....
11:15 a.m. - 11:45 a.m.
Creating the best digital claims experience for insurance’s future
USAA’s mission to serve the unique situations military families face has led the company to lead the way in developing digital solutions across the insurance value chain...
11:45 a.m. - 12:20 p.m.
Making Insurance Easy and Convenient
Consumers increasingly expect insurance companies to match the digital servicing standards of brand leaders like Netflix, Amazon, and Google...
12:20 p.m. - 12:30 p.m.
Insurtech from within: Meet the visionaries testing new models at legacy carriers
Insurance companies are learning from insurtechs and launching their own startup-style initiatives...
12:45 p.m. - 2:00 p.m.
Networking Lunch in the Innovation Hall
12:45 p.m. - 1:45 p.m.
Sponsored Industry Innovation Lunch Sessions
Sponsored by
Sponsored industry innovation lunch session - Why they choose you to be their insurer: An exploration into consumer behavior
A deep dive into customers’ purchase journey to auto, home, life and specialty insurance...
Sponsored by
2:00 p.m. - 2:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
Inside insurers’ efforts to find the right fit for AI
Insurers seeking to add AI across workflows are left with a pivotal choice...
Big Data & Analytics
Sponsored by IBM
Structuring a data and analytics platform that can support automation
What's the formula for building the right data and analytics platform...
IoT & Telematics
Sponsored by AT&T
Stay tuned. Session details to be announced soon!
Innovations & Partnerships
Sponsored by Insuresoft
The framework for pairing strategic investors with early-stage startups
Bringing together corporates and startups in partnerships that fuel innovation requires some practical steps...
Customer Experience
Sponsored by Smart Communications
Case study: How Aflac is preparing for next-generation consumers
Develop a future-state customer journey that predicts what customers will need in the near future...
2:45 p.m. - 3:25 p.m.
AI & Machine Learning
Sponsored by DataRobot
Liberty Mutual plugged its customer outreach into AI. What were the results?
Liberty Mutual will go in-depth into how they offer an omnichannel experience by...
Big Data & Analytics
Sponsored by IBM
Stay tuned. Session details to be announced!
IoT & Telematics
Sponsored by AT&T
IoT’s emerging role in reducing water damage claims
Learn how Hiscox offered its latest tool to customers and achieved a 60% reduction in water claims costs...
Innovations & Partnerships
Sponsored by Insuresoft
Stay tuned. Session details to be announced!
Customer Experience
Sponsored by Smart Communications
A cultural wake-up call for marketing the insurance agency
Insurance industry stakeholders must unite in creating an innovative culture focused on improved marketing...
3:30 p.m. - 4:10 p.m.
AI & Machine Learning
Sponsored by DataRobot
Stay tuned. Session details to be announced!
Big Data & Analytics
Sponsored by IBM
Making better business decisions with data
What are the new forms of data to consider in pricing and risk identification...
IoT & Telematics
Sponsored by AT&T
What macroeconomic mobility trends will impact insurance?
Leverage connectivity to your consumer to better anticipate and manage emerging gaps in risk...
Innovations & Partnerships
Sponsored by Insuresoft
Key results that innovation partnerships are delivering
Speakers will explore how new affinity programs and improved claims technology can be a true differentiator in providing a better client experience...
Customer Experience
Sponsored by Smart Communications
Stay tuned. Session details to be announced!
4:10 p.m. - 4:30 p.m.
Networking break in the innovation hall
4:30 p.m. - 5:10 p.m.
AI & Machine Learning
Sponsored by DataRobot
Big Data & Analytics
Sponsored by IBM
Settle or try? Consulting data-driven litigation insights
This session will show real life solutions to intelligently making litigation decisions...
IoT & Telematics
Sponsored by AT&T
Insurance for mobility and the sharing economy
Mobility platforms, such as Uber and DoorDash, can turn insurance from a cost center to a revenue center...
Innovations & Partnerships
Sponsored by Insuresoft
The cornerstone of the customer journey: digital payments
Building a complete customer experience around payments with a range of engagement opportunities through multiple channels...
Customer Experience
Sponsored by Smart Communications
The future of insurance distribution: Finding a place at the point-of-sale
In this presentation, the speakers will discuss how the future of insurance distribution is to meet customers where they are already shopping for valuable goods...
5:15 p.m. - 5:45 p.m.
AI & Machine Learning
Sponsored by DataRobot
Even smarter: The future of contract automation and AI
This session will explore the progression of innovations in reinsurance contract wording technology over the past decades...
Big Data & Analytics
Sponsored by IBM
What data uses and tactics actually increase business and reduce costs?
During the session data strategies and tactics will be revealed, to help carriers shaping their future strategy, while gaining deep understanding of the consequences of each path they may choose...
IoT & Telematics
Sponsored by AT&T
The new direction for insurtech, fueled by autonomous vehicle data
Hear from experts in the automotive, data analytics and insurance industries regarding the impact on loss trends, underwriting, rating, and claims settlement...
Innovations & Partnerships
Sponsored by Insuresoft
Lessons from the insurtech laboratory
The major areas and types of technologies that large insurance institutions are seeking innovations for are...
Customer Experience
Sponsored by Smart Communications
Quick CX wins
Understand the cost and time involved in transforming customer and agent experiences, and an alternative method...
5:45 p.m. - 7:00 p.m.
Networking reception in the Innovation Hall
6:15 p.m. - 7:00 p.m.
Women in insurance meetup
Join us to meet and greet with other professional insurance leaders to collaborate, network, and engage in a thought-provoking conversation...
7:00 p.m. - 9:00 p.m.
Franklin barbecue (by invitation only)
Sponsored by
9:00 p.m. - 12:00 a.m.
DIGIN industry party
Friday, May 29
7:14 a.m.
Registration opens
7:15 a.m.
Networking breakfast in the innovation hall
7:16 a.m. - 8:16 a.m.
Sponsored breakfast briefings
8:30 a.m. - 8:40 a.m.
8:40 a.m. - 9:00 a.m.
Keynote
9:00 a.m. - 10:00 a.m.
Live demos 17-24
We will have the industry’s hottest technology companies showcasing their new products....
10:00 a.m. - 10:30 a.m.
Networking break in the innovation hall
10:30 a.m. - 11:00 a.m.
Keynote
11:00 a.m. - 11:30 a.m.
The view from VC: Have we reached a new level in insurtech?
Recent data finds more than a billion dollars per quarter in venture investment in the insurtech sector...
12:00 p.m. - 12:30 p.m.
Meet the unicorns: What insurtech’s early winners can tell us about success factors
A billion-dollar valuation is no small feat for a startup, and precious few insurtechs have reached the “unicorn” level...
12:30 p.m.
DIGIN 2020 concludes
Tuesday, May 26
1:00 p.m.
Registration opens
1:30 p.m. - 7:00 p.m.
Walkthrough: Insurtech’s cutting edge
Visit 5 Austin insurtechs for a look inside the industry's hottest new startups. *Open to insurance carriers only....
Wednesday, May 27
7:00 a.m.
Registration opens
8:15 a.m. - 9:30 a.m.
Breakfast Bootcamp
Breakfast Bootcamp - The power of engagement and rewards for insurance telematics success
In this interactive case study bootcamp, you will have the opportunity to learn directly from one of the world’s leading insurers, RSA, about their market-leading More Than Smart Wheels digital insurance program, and observe key takeaways from their 5 year journey to sustainable success...
Sponsored by
9:35 a.m. - 11:05 a.m.
Breakfast Bootcamp: Innovating for the future of auto insurance
Hear from industry leaders who have launched innovative personal insurance products that are feeding the data sets critical to create the future products people will need and want...
Sponsored by
Breakfast Bootcamp - Tools that Drive the Customer Experience and Empower Employees and Agents
Join Microsoft to discover how innovative productivity tools infused with advanced security are revolutionizing how employees and agents will collaborate in real-time across business units, geographies, and languages...
Sponsored by
11:10 a.m. - 12:40 p.m.
Brunch Bootcamp
Sponsored by
Brunch Bootcamp - Design a Winning Enterprise Experience Strategy
Industry leaders are moving quickly to harness data and AI to create more immersive, intuitive and responsive experiences to separate themselves from the competition. Join us to learn how to design a smarter business, one experience at a time...
Sponsored by
1:00 p.m. - 1:10 p.m.
DIGIN begins! Chairs welcome and opening remarks
1:10 p.m. - 1:30 p.m.
Winning over the connected consumer: The re-imagined customer journey
Allstate’s vision for a new customer journey integrates digital self-service with personal human touch, enabled by data, customer insights and re-imagined digital platforms...
1:30 p.m. - 1:50 p.m.
Keynote
1:50 p.m. - 2:20 p.m.
Changing the nature of insurance risk
From addressing driver distraction to preventing loss of life in an accident, mobile telematics creates a new level-playing field where advanced insurers can have an advantage over competitors...
2:20 p.m. - 3:30 p.m.
Live demos 1-8
We will have the industry’s hottest technology companies showcasing their new products....
3:30 p.m. - 3:50 p.m.
Networking break in the Innovation Hall
Sponsored by
3:50 p.m. - 4:25 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Stay tuned. Session details to be announced!
Personal Lines P&C
Global case study: The elements of profitable and sustainable digital insurance
Gain a global outlook on customer engagement techniques, advanced data analysis and other keys to digital insurance success...
Growth
Sponsored by Verisk
Actuarial in the digital age: Automating processes and growing talent
Digital Transformation
Sponsored by ValueMomentum
Stay tuned. Session details to be announced!
Life
Capturing the attention (and business) of mobile consumers
In order to capture the attention of today's consumers, local financial advisors and their firms must have...
Auto
Stay tuned. Session details to be announced!
4:30 p.m. - 5:10 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Personal Lines P&C
Stay tuned. Session details to be announced!
Growth
Sponsored by Verisk
Stay tuned. Session details to be announced!
Digital Transformation
Sponsored by ValueMomentum
Cultural impacts of digital transformation
Life
Stay tuned. Session details to be announced!
Auto
How Farmers Insurance unlocked customer engagement through its all-new Signal app
In this session, Farmers and TrueMotion will discuss the technology powering its new app, and how it is building customer engagement...
5:15 p.m. - 5:45 p.m.
Commercial & Specialty Lines
Sponsored by Bold Penguin
Case study: Building West Bend Mutual Insurance’s digital platform to serve agents and customers
How did West Bend integrate a new portal into existing IT systems and how was it adapted for customers and agents...
Personal Lines P&C
Property telematics enabled through the “security-insurance” bundle
Carriers have learned that policyholders are not eager to deploy property sensors in both residential and small commercial properties...
Speakers
Growth
Sponsored by Verisk
Pricing risk when there is not enough data
Learn how to develop insurance rates when there isn’t sufficient historical loss data on emerging risks...
Digital Transformation
Sponsored by ValueMomentum
The data-rich path to a leaner and cost-effective claims decisions process
The new avenues of data that insurers can now access to support and enhance automated claims decisioning...
Life
The robots aren’t taking over: How humans & AI are collaborating in life insurance
The mixture of individual practitioners and machine learning is redefining life insurance careers while also creating a best-in-class customer experience...
Auto
What do car insurance customers really want right now?
What factors are the most important in shaping the kind of experience customers prefer...
5:45 p.m. - 7:00 p.m.
Networking reception in the Innovation Hall
Sponsored by
Thursday, May 28
7:00 a.m.
Registration opens + Coffee in foyer
8:15 a.m. - 8:45 a.m.
8:45 a.m. - 9:05 a.m.
How culture enables innovation success at Nationwide
Rather than let risk-averse insurance culture stand in its way, the insurer says it has reframed innovation as a path to reducing risk...
9:05 a.m. - 9:45 a.m.
Networking breakfast in the Innovation Hall
9:45 a.m. - 10:15 a.m.
Keynote
10:15 a.m. - 11:15 a.m.
Live demos 9-16
We will have the industry’s hottest technology companies showcasing their new products....
11:15 a.m. - 11:45 a.m.
Creating the best digital claims experience for insurance’s future
USAA’s mission to serve the unique situations military families face has led the company to lead the way in developing digital solutions across the insurance value chain...
11:45 a.m. - 12:20 p.m.
Making Insurance Easy and Convenient
Consumers increasingly expect insurance companies to match the digital servicing standards of brand leaders like Netflix, Amazon, and Google...
12:20 p.m. - 12:30 p.m.
Insurtech from within: Meet the visionaries testing new models at legacy carriers
Insurance companies are learning from insurtechs and launching their own startup-style initiatives...
12:45 p.m. - 2:00 p.m.
Networking Lunch in the Innovation Hall
12:45 p.m. - 1:45 p.m.
Sponsored Industry Innovation Lunch Sessions
Sponsored by
Sponsored industry innovation lunch session - Why they choose you to be their insurer: An exploration into consumer behavior
A deep dive into customers’ purchase journey to auto, home, life and specialty insurance...
Sponsored by
2:00 p.m. - 2:40 p.m.
AI & Machine Learning
Sponsored by DataRobot
Inside insurers’ efforts to find the right fit for AI
Insurers seeking to add AI across workflows are left with a pivotal choice...
Big Data & Analytics
Sponsored by IBM
Structuring a data and analytics platform that can support automation
What's the formula for building the right data and analytics platform...
IoT & Telematics
Sponsored by AT&T
Stay tuned. Session details to be announced soon!
Innovations & Partnerships
Sponsored by Insuresoft
The framework for pairing strategic investors with early-stage startups
Bringing together corporates and startups in partnerships that fuel innovation requires some practical steps...
Customer Experience
Sponsored by Smart Communications
Case study: How Aflac is preparing for next-generation consumers
Develop a future-state customer journey that predicts what customers will need in the near future...
2:45 p.m. - 3:25 p.m.
AI & Machine Learning
Sponsored by DataRobot
Liberty Mutual plugged its customer outreach into AI. What were the results?
Liberty Mutual will go in-depth into how they offer an omnichannel experience by...
Big Data & Analytics
Sponsored by IBM
Stay tuned. Session details to be announced!
IoT & Telematics
Sponsored by AT&T
IoT’s emerging role in reducing water damage claims
Learn how Hiscox offered its latest tool to customers and achieved a 60% reduction in water claims costs...
Innovations & Partnerships
Sponsored by Insuresoft
Stay tuned. Session details to be announced!
Customer Experience
Sponsored by Smart Communications
A cultural wake-up call for marketing the insurance agency
Insurance industry stakeholders must unite in creating an innovative culture focused on improved marketing...
3:30 p.m. - 4:10 p.m.
AI & Machine Learning
Sponsored by DataRobot
Stay tuned. Session details to be announced!
Big Data & Analytics
Sponsored by IBM
Making better business decisions with data
What are the new forms of data to consider in pricing and risk identification...
IoT & Telematics
Sponsored by AT&T
What macroeconomic mobility trends will impact insurance?
Leverage connectivity to your consumer to better anticipate and manage emerging gaps in risk...
Innovations & Partnerships
Sponsored by Insuresoft
Key results that innovation partnerships are delivering
Speakers will explore how new affinity programs and improved claims technology can be a true differentiator in providing a better client experience...
Customer Experience
Sponsored by Smart Communications
Stay tuned. Session details to be announced!
4:10 p.m. - 4:30 p.m.
Networking break in the innovation hall
4:30 p.m. - 5:10 p.m.
AI & Machine Learning
Sponsored by DataRobot
Big Data & Analytics
Sponsored by IBM
Settle or try? Consulting data-driven litigation insights
This session will show real life solutions to intelligently making litigation decisions...
IoT & Telematics
Sponsored by AT&T
Insurance for mobility and the sharing economy
Mobility platforms, such as Uber and DoorDash, can turn insurance from a cost center to a revenue center...
Innovations & Partnerships
Sponsored by Insuresoft
The cornerstone of the customer journey: digital payments
Building a complete customer experience around payments with a range of engagement opportunities through multiple channels...
Customer Experience
Sponsored by Smart Communications
The future of insurance distribution: Finding a place at the point-of-sale
In this presentation, the speakers will discuss how the future of insurance distribution is to meet customers where they are already shopping for valuable goods...
5:15 p.m. - 5:45 p.m.
AI & Machine Learning
Sponsored by DataRobot
Even smarter: The future of contract automation and AI
This session will explore the progression of innovations in reinsurance contract wording technology over the past decades...
Big Data & Analytics
Sponsored by IBM
What data uses and tactics actually increase business and reduce costs?
During the session data strategies and tactics will be revealed, to help carriers shaping their future strategy, while gaining deep understanding of the consequences of each path they may choose...
IoT & Telematics
Sponsored by AT&T
The new direction for insurtech, fueled by autonomous vehicle data
Hear from experts in the automotive, data analytics and insurance industries regarding the impact on loss trends, underwriting, rating, and claims settlement...
Innovations & Partnerships
Sponsored by Insuresoft
Lessons from the insurtech laboratory
The major areas and types of technologies that large insurance institutions are seeking innovations for are...
Customer Experience
Sponsored by Smart Communications
Quick CX wins
Understand the cost and time involved in transforming customer and agent experiences, and an alternative method...
5:45 p.m. - 7:00 p.m.
Networking reception in the Innovation Hall
6:15 p.m. - 7:00 p.m.
Women in insurance meetup
Join us to meet and greet with other professional insurance leaders to collaborate, network, and engage in a thought-provoking conversation...
7:00 p.m. - 9:00 p.m.
Franklin barbecue (by invitation only)
Sponsored by
9:00 p.m. - 12:00 a.m.
DIGIN industry party
Friday, May 29
7:14 a.m.
Registration opens
7:15 a.m.
Networking breakfast in the innovation hall
7:16 a.m. - 8:16 a.m.
Sponsored breakfast briefings
8:30 a.m. - 8:40 a.m.
8:40 a.m. - 9:00 a.m.
Keynote
9:00 a.m. - 10:00 a.m.
Live demos 17-24
We will have the industry’s hottest technology companies showcasing their new products....
10:00 a.m. - 10:30 a.m.
Networking break in the innovation hall
10:30 a.m. - 11:00 a.m.
Keynote
11:00 a.m. - 11:30 a.m.
The view from VC: Have we reached a new level in insurtech?
Recent data finds more than a billion dollars per quarter in venture investment in the insurtech sector...
12:00 p.m. - 12:30 p.m.
Meet the unicorns: What insurtech’s early winners can tell us about success factors
A billion-dollar valuation is no small feat for a startup, and precious few insurtechs have reached the “unicorn” level...
12:30 p.m.
DIGIN 2020 concludes