Nicole Pollard

Change Leader, MassMutual
Nicole Pollard
Nicole is the Director of Strategy and Implementation for Digital Underwriting at MassMutual. Since joining MassMutual in 2014, she has held various roles in case management and underwriting, with a specific focus on integrating industry-leading technology and data science into MassMutual's algorithmic underwriting models. Of lately, she has been working to integrate digital underwriting practices into MassMutual’s new business operations.

Nicole is a key player in collaborating with the Haven Life team to improve algorithms and impairment underwriting for MassMutual-issued products. Her work across teams will help MassMutual integrate the digital capabilities championed by Haven Life into the life insurer's new business and underwriting department.

Prior to joining MassMutual, Nicole was a tenured professor of various health science courses at the College level and still currently teaches at Westfield State University. She has experience in research at facilities such as Vanderbilt University, and the Joslin Diabetes Center at Harvard University. Nicole received her Master’s in Physiology and her Doctorate in Health Administration with a concentration in quality analytics.