Sean Burgess

SVP, Chief Claims Officer, USAA
Sean Burgess 2
Sean currently serves as Senior Vice President, Chief Claims Officer for USAA. In this role, he is responsible for the claims experience for USAA in the U.S. and internationally and leads 6,700 employees who deliver on the promise to military families more than six million times per year. A 24-year veteran of USAA, Sean has held various leadership roles within property and casualty (P&C) and across other parts of the company. Most recently, he served as Fulfillment Study Officer focused on opportunities to help USAA improve its member experiences. In this role, Sean led an enterprise-wide research effort to better understand how acquisition, servicing and fulfillment processes can be delivered seamlessly to members across USAA. Some of his previous roles include Vice President – Property Claims and Shared Services, Assistant Vice President – Mid-Atlantic Region and Executive Director – Western Region. Sean has also worked in several locations during his career, including San Antonio, Detroit, Sacramento and Norfolk. Sean is a continuous learner, most recently completing the General Management Program at Harvard University. Additionally, he has completed executive education programs at University of Chicago Booth School of Business and University of Texas McCombs School of Business. He also holds the Chartered Property and Casualty Underwriter (CPCU) and Senior Claims Law Associate (SCLA) designations. Outside of work, Sean enjoys many activities with his family, including golf, tennis, snow skiing and listening to country music. His family are avid San Antonio Spurs fans and enjoy attending games. He, and his wife Laurie, are high school sweethearts and have two daughters, Hailey (22) and Brooke (18).