Customer experience

May 26, 2020 03:59 AM
When building a successful digital marketing strategy, several guidelines should be kept in mind.
5 Min Read
July 19, 2019 05:05 AM
Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.
3 Min Read
In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.
2:33
June 21, 2019 05:29 AM
The key challenge is to accelerate the process without sacrificing the value traditional underwriting adds, writes CIO of Prudential's individual life and annuities unit.
3 Min Read
June 19, 2019 05:44 AM
An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.
6 Min Read
By Tom Super
June 18, 2019 05:31 AM
By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.
3 Min Read
May 31, 2019 05:20 AM
Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.
1 Min Read
May 28, 2019 05:26 AM
But there are still areas where carriers are falling short digitally, according to market research firm's experience study.
1 Min Read
Company shares parent with Great-West Life Co.
1 Min Read
May 20, 2019 05:41 AM
Packaging coverages to create more options, simplifying applications, and offering video chat during the claims process are just a few examples of innovation.
2 Min Read