Michelle Samuel

Vice President and Head of Customer Experience, Individual Solutions Group, Prudential Financial, Inc.
Michelle Samuel
Michelle Samuel is vice president and head of customer experience, Individual Solutions Group at Prudential Financial, Inc. In this role, she is responsible for leading the agile, cross-functional, matrixed Experience team, which is focused on winning in the moments that matter for customers, consumers, and advisors.

Prior to joining Prudential in 2013 (through a merger with Hartford Life), Samuel led Hartford’s distribution organization, initially as a wholesaler, and eventually serving as vice president of Distribution Strategies. During that time she held various leadership roles, including oversight of the sales desk, training, national wholesaler management, and overall distribution strategy.

Samuel is currently a member of The Conference Board’s Customer Experience Council and LIMRA’s Customer Experience Board.

She is a graduate with honors of Miami University (Ohio).