Questions for Xpertdoc
Interactive Digital Policies Powered by Xpertdoc Customer Communication Management (CCM)
What Does It Do?
Xpertdoc Customer Communications Management (CCM) platform is designed to easily integrate with your core systems to provide carriers with the ability to rapidly deploy personalized interactive digital (HTML) policies and other policyholder communications that are easy to decipher and that will ultimately provide a better and unique customer experience.
What makes your company or product great?
Time-to-market: This is critical in terms of new policy sales. Xpertdoc improves every customer interaction by providing the ability to respond personally, quickly and dynamically in areas like claims and billing, resulting in improved customer satisfaction and increased retention. We enable carriers to create engaging and highly personalized forms and documents better, faster directly our of their enterprise core systems. Our easy to use template designer is Microsoft Word-based so we alleviate the dependance on IT by empowering the business user.
Who is your target market?
What's the typical ROI for an implementation of your product?
We typically see ROI in excess of 5:1 and have seen them as high as 50+:1. The ROI period is typically 2 months - 1 year.
What is your best success story?
Beazley Insurance Company, Inc - a leader in specialty lines including professional indemnity, property, marine, reinsurance, accident and life, and political risks and contingency business - was looking to deliver a policyholder experience that is unique in the commercial lines market. Xpertdoc’s CCM solution provided Beazley with the ability to leverage and seamlessly integrate with their existing technology investments and enabled them to rapidly begin producing personalized interactive digital policies, easily track document generation errors, conduct reporting on rendered documents.