FAST FORWARD | Insurance: Customer-centric strategies for the insurance company of the future

Monday, November 8, 2021 3:00 p.m. ET / 12:00 p.m. PT 45 Minutes
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fast forward

When insurance transactions happen quickly, consumer satisfaction levels are high. However, when transactions do not happen quickly, consumers abandon the process and look for alternative methods to satiate their needs. In this session we will explore:

1. How to be more human with automation;
2. How AI and ML can assist with tailoring solutions for the customer; and
3. How to be proactive with fraud and risk management.

FAST FORWARD will examine the future of financial services with a keen focus on the new consumer and new tech. With consumer expectations evolving, the financial services industry will need to harness new technologies to transform and grow at scale and speed — all while meeting the rising needs of the customer. By prioritizing customer expectations and experiences, senior leaders will explore how organizations can capitalize on the digital transformation using new technologies and strategies.

Speakers
  • Janet King
    Janet King
    Vice President, Research
    Arizent
    (Moderator)
  • Kathy Kay
    SVP & Chief Information Officer
    Principal
  • Peggy Klingel
    Director Startup Engagement
    Allstate Insurance
  • Paul Bessire
    Paul Bessire
    VP of Data
    Coterie