AGENCYPORT AND RISKMETER INTEGRATION PROVIDES INSURERS WITH STP

AgencyPort Insurance Services Inc., a Boston-based provider of Web-based solutions and services designed specifically for P&C insurers, has formed a partnership with the RiskMeter Online, also based in Boston. This alliance was made to eliminate duplicate data entry for underwriters and agents, and reduce the communication needed between an underwriter or agent to quote and bind new and existing business.

"In order to provide straight-through-processing and make it easy for agents to do business, it's crucial for insurers to integrate with third party data providers to support the underwriting process," says Steven Hauck, co-founder and president, AgencyPort. "Our partnership with the RiskMeter Online essentially lowers the cost and risk associated with integrating two software providers into one solution. On the heels of multiple, successful customer implementations with RiskMeter, AgencyPort can bundle a RiskMeter "Web service" as a valuable integrated component of our overall solution," says Hauck.

CUSTOMER EXPERIENCE ANALYTICS SOLUTIONS

ClickFox Inc., an Atlanta-based provider of customer experience analytics (CEA) software and solutions, announced three new business solutions: CEA for Operational Efficiency, CEA for Customer Satisfaction and CEA for Customer Retention.

The solutions are intended to address the growing imperative of strategically managing customer experience as an integrated, cross-channel core competency in order to meet today's critical challenges of carving out operational costs while at the same time shoring up customer satisfaction and retention, the company says. Each solution is able to aggregate data from all touch points and other analytics sources, such as speech and Web analytics and agent scoring.

ClickFox says the pre-packaged solutions are designed to enable businesses to easily and rapidly achieve significant, ongoing bottom-line benefits on the path to full-channel customer experience excellence.

(c) 2009 Insurance Networking News and SourceMedia, Inc. All Rights Reserved.

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