How Long Have You Had a Transactional or Informational Agent Portal?

Transactional InformationalLess than 5 Years 7% 32%

3-5 Years 45% 52%

1-2 Years 30% 11%

Less than 1 year 0% 5%

Likely to launch within 18 months 16% 0%

No Plans 2%

Source: Celent Communications Inc., August 2004

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