UCN CONTACT MANAGEMENT SUITE HAS NEW FEATURESSalt Lake City-based UCN Inc., a provider of on-demand contact handling software and voice-over -IP business telecommunication services, has added several new features to its inContact contact management suite. They include call dispositions; control over time zone settings; and call transfer options. With dispositions, a contact center agent can describe and categorize the outcome or action of a call upon completion of that call. To use the service, the representative selects a word or phrase from a customizable list of dispositions that automatically pops up after a call. Also, inContact users now have two options for setting the time for date- and time-related details. Businesses can define one corporate time zone for all reports, scheduling, and contact details, or they can let each agent set their own time zone.
FEATURES ADDED TO VIDEO/WEB CONFERENCING
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access