UCN CONTACT MANAGEMENT SUITE HAS NEW FEATURESSalt Lake City-based UCN Inc., a provider of on-demand contact handling software and voice-over -IP business telecommunication services, has added several new features to its inContact contact management suite. They include call dispositions; control over time zone settings; and call transfer options. With dispositions, a contact center agent can describe and categorize the outcome or action of a call upon completion of that call. To use the service, the representative selects a word or phrase from a customizable list of dispositions that automatically pops up after a call. Also, inContact users now have two options for setting the time for date- and time-related details. Businesses can define one corporate time zone for all reports, scheduling, and contact details, or they can let each agent set their own time zone.


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