(Percentage of survey respondents)Agents/

Carriers Brokers

Web-enabling applications for agent/customer access 60% 65%

Extending or automating business processes 60% 44%

Rewriting or replacing legacy applications/systems 45% 23%

Building data warehouse/analytic capabilities 39% 19%

Refacing/extending legacy applications/systems 29% 11%

Building or extending e-commerce capabilities 26% 35%

Deploying Web-services/XML-standard applications 24% 29%

Building wireless/mobile capabilities 8% 21%

Other 3% 13%

Source: Insurance Networking survey of 95 carriers, agents and broker

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