(Percentage of survey respondents)Agents/
Carriers Brokers
Web-enabling applications for agent/customer access
Extending or automating business processes
Rewriting or replacing legacy applications/systems
Building data warehouse/analytic capabilities
Refacing/extending legacy applications/systems
Building or extending e-commerce capabilities
Deploying Web-services/XML-standard applications
Building wireless/mobile capabilities
Other 3% 13%
Source: Insurance Networking survey of 95 carriers, agents and broker