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In this age of rapidly evolving technology and evermore-affected attention spans, the importance of effective communications continues to increase. This is especially true for companies where employees need to quickly and efficiently collaborate and have a central location to learn about the news and information important to them and their jobs. To this end, the insurance compliance team at Wolters Kluwer Financial Services recently released a list of 12 recommendations for implementing and managing a transition to electronic communications. Wolters Kluwer finds that electronic communications can present particularly difficult challenges for insurers in meeting the ever-evolving scope of requests coming in from examiners and auditors with increasingly stringent expectations. Follow along to learn what insurers can do to navigate the opportunities and challenges inherent to the quickly shifting landscape of electronic capabilities.
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1. Solicit compliance and legal guidance.

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2. Get buy-in early from business leaders.

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3. Start with a simple process.

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4. Carefully review policies and procedures.

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5. Develop your own workflow.

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6. Keep the team focused.

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7. Test, test and test some more.

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8. Demo and feedback as close to reality as possible.

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9. Develop user guides and training.

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10. Trial with small group or line.

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11. Provide incentives to customers.

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12. Promote the success of the project.

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