Companies with strong digital-first capabilities have an 89% customer retention rate. Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience.
Dan Michaeli, Glia CEO and Co-Founder, shows how Glias's Digital Customer Service:
· Modernizes support by allowing agents to easily switch between chat, video, and audio communications - reducing customer effort and ensuring increased customer satisfaction
· Forge and maintain deeper customer relationships though real-time online “face-to-face” access to account managers, advisors, and agents in a compliant and secure environment
For a personal demo, contact Glia.
Reinvent how you serve customers
December 14, 2020 9:19 AM
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