Re-imagining forms: How MassMutual is digitally transforming the customer experience

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In this exclusive interview from Dig-In, David Birittieri, Head of Policyholder Services at MassMutual, discusses why – and how – the company initiated its forms transformation project, as well as initial ROI measures such as improved customer experience, NIGO rates and efficiency. He also addresses how MassMutual’s digital “smart forms” are foundational to support its RPA and straight-through processing initiatives.

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Today’s insurance customers demand efficient and intuitive digital experiences and Intelledox delivers. It’s time to replace your static fillable forms with guided digital and mobile journeys, from quoting and policy production, to onboarding and enrollment, to claims and service. Intelledox enables you to cut friction and simplify the customer and agent experience, while improving efficiency and reducing NIGO rates across commercial and personal lines. All with a low-code platform designed for business use. Get the details: http://link.intelledox.com/DigitalInsurance.

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