Premium payments are the most frequent point of engagement for policyholders, so it’s vital that insurers upgrade the premium payment experience if they are to gain a competitive advantage.
But to do so successfully, insurers need to know customer preferences for payment methods, communications channels, payment reminders and more.
In this webinar, payments industry experts discuss:
- What the most persuasive features of online payments are
- How the pandemic has changed bill payment habits
- Which payment channels are favored by customers
- How customers like to receive payment reminders
