Web-inspired consumer values are penetrating every corner of the insurance market, and insurers who fail to meet these new customer expectations are putting their businesses at risk.

During this web seminar, John Gray from The Hartford Financial Services Group will explain how The Hartford digitized and simplified their surety application process to reduce end-to-end turnaround time from a week to minutes. John will share how this helped the specialty insurer increase customer satisfaction and successfully transition over 10,000 agents to the new process.

Key Speakers

Elliot Kass
Moderator: Freelance Writer, Editor and Presenter
John Gray
Director, Digital Transformation Specialty Commercial Businesses The Hartford Financial Services Group, Inc
Justin Engelland
Sr. Director, Product Marketing DocuSign