First Notice of Loss (FNOL) is the key ‘moment of truth’ for insurance customers. As such, it is critical to deliver on the promise of support and protection to maintain customers’ loyalty and business. In today’s world, this means providing an intuitive, omni-channel experience for the customer while driving operational efficiencies and, ultimately, cost-savings.
Join Satish Weber – Vice President of Capgemini to discuss the opportunities and challenges associated with Digital FNOL.
In this webinar you will hear about how carriers can:
- Enhance customer experience by providing digital claim reporting, tracking and communication and educational capabilities
- Reduce operational costs and improve efficiency by leveraging technologies in Automation and Artificial Intelligence
- Scale and enhance the experience over time