Join Forrester senior analyst Ellen Carney and Intelledox as we discuss trends and provide real-world advice on how to use digital and mobile technology to transform customer acquisition, onboarding, claims and service processes.
For insurance customers, “form” can be a four-letter word. Tedious, slow, not mobile friendly. Yet static forms persist as onramps, requiring manual processes that cost time and money. What if the future of the form isn’t a form at all? If you’re looking for ways to innovate, simplify interactions and personalize the customer experience, this webinar is a don’t miss.
· Identify opportunities to strengthen digital offerings and support core initiatives
· Get inspired by examples of digital transformation done right – and fast
· Learn where to start and find quick wins
To compete you need to develop digital capabilities that reflect the entire customer lifecycle – and provide answers on demand. Be customer obsessed: learn how to make it easier and faster for them to get a quote, enroll, update a policy, or file a claim, via any channel, while improving efficiencies.