How do you digitize your processes to improve the overall experience for your customers? How do you get your employees and customers to adopt these new processes and what results can you expect? Join Ryan Spengler from Philadelphia Insurance Companies (PHLY) as he shares how the organization digitized a cumbersome 9-step paperless billing enrollment process to achieve a >8x increase in enrollment numbers and robust ROI while also driving strong adoption and positive feedback from both customers and frontline employees.

Key Speakers

Pat Speer
Principal Speer Content Strategy & Development LLC
Ryan Spengler
Quality & Performance Improvement Analyst II Operational Excellence Team Philadelphia Insurance Companies
Justin Engelland
Sr. Director Product Marketing DocuSign