There is a gaping hole in the financial system in North Minneapolis, where people are preyed upon by payday lenders and fringe bankers, according to Debra Hurston, executive director of the Association for Black Economic Power. Hurston is creating a credit union for this community to help break residents out of a cycle of exploitation and debt. But the issue is far bigger than one city, and the opportunity is one that any bank or credit union can seize.

Join the newly appointed executive for a look at the changes happening at the online financial services company and broader fintech industry.

COVID-19 has shown us that technology can rapidly evolve to meet customer needs, in areas from contactless payments to digital banking to mobile wallets. However, we still see great disparities when it comes to the use of contactless and digital banking by low- to moderate-income (LMI) workers. The question is, will emerging tech in the post-COVID economy provide an opportunity to include new people in the financial system-- or leave them even further behind?

Artificial intelligence (AI) is increasingly gaining ground in a number of areas of banking and financial services. It’s deployed to identify fraud, make trading decisions, recommend banking and financial products, and evaluate loan applications. This helps to reduce the costs of financial products and improve their efficiency and efficacy. However, there is growing evidence that AI systems are biased. Join American Banker’s Executive Technology Editor, Penny Crosman as she explores key AI-bias issues for the banking and financial services industry with Sonja Kelly, Director of Research and Advocacy at Women’s World Banking and Wisam Dakka, Co-Founder of Meemo.

With 400,000 insurance professionals expected to retire in the next few years, attracting the next generation is vital. Laurissa Berk, director of global and experiential education at the UConn School of Business, shares how their institution is preparing students for insurance and STEM careers.

Katie Kahl, chief product officer at iPipeline, looks at how AI is shaping the future of the insurance industry, its impact on customer demands and the automation of various processes. Social Media Pitch: Join iPipeline's Katie Kahl for a discussion on how AI is shaping the future of the insurance industry, its impact on constantly changing customer expectations, how it's changing the world of insurance.

Citi's global commercial bank head talks about why understanding your clients is critical for bankers.

How does mentorship yield dividends for leading a major carrier's technology efforts?

The talent shortage in the insurance industry is real. But Martinelli says recruiting and retaining young workers is not impossible.

Ellevest CEO and co-founder Sallie Krawcheck joins Chana Schoenberger, editor-in-chief of American Banker, to discuss how the investing world is changing and how women in banking and finance can succeed.

Nikkee Rhody, chief of strategy at Central Payments, and Shannon Huether, vice president of project management and implementations, explain how the company tailored every aspect of its hiring practice to make sure it reaches the talented women that other fintechs overlook.

Banks, fintechs, and financial institutions may have stepped up their diversity and inclusion efforts, but these industries still have a retention problem. What are the issues at play and what can be done to keep executive women in the C-Suite?

Insurers are feeling the pinch of increased staff turnover at a time when they are building to transform.

Equisoft's Brian Carey shares the impact of technology on underwriting and the customer experience in the life insurance space.

Digital Insurance recently surveyed insurers, brokers and adjusters about the technology they're using in the claims space, and we'll share those insights.

Technology is helping carriers to better manage their risk portfolios when it comes to underwriting and managing weather-related property risks.

As insurers automate more aspects of the insurance experience, it expands how services are provided and priced for policyholders.

The artificial intelligence revolution has arrived. NYC's CTO, Matthew Fraser, tells American Banker's Executive Editor of Technology, Penny Crosman, how new technology is shaping policy in America's largest city.

The quest for a better customer experience is still a top priority for insurance companies' technology upgrade efforts.

Insurtech is at an inflection point. What will the next wave of companies take on?

The collapse of Silicon Valley Bank ratcheted up the financial pressure on startup companies that was already building. How can new entrants adapt?

A conversation about where insurers are looking to prioritize transformation this year

Extreme weather events are diversifying. How insurers can use digital to prepare policyholders.

PaymentSource's Daniel Wolfe sits down with Carey O'Connor Kolaja, AU10TIX's new CEO to discuss the rise in synthetic fraud, the fastest-growing financial crime, and how payments security has been changed by the pandemic.

The industry has long talked about embracing digital technology — but the time for talk may be over.

Artificial intelligence presents new and unique challenges to ethics and morality. U.S. Bank discusses why a deliberate ethical framework must serve as the bedrock for any company's AI efforts

Kyle Krumlauf, director of industry analytics for CCC Intelligent Solutions examines the impact of technology in the personal and commercial auto spaces.

Brian O'Connell, an analyst at insuranceQuotes.com, joins us for an in-depth look at what's ahead for insurers, consumers and brokers in the property & casualty market. in 2025. Social Media Pitch: For consumers and insurers alike, 2025 is shaping up to be just an interesting as 2024. Brian O'Connell, an analyst at insuranceQuotes.com, joins us for an in-depth look at what's ahead for insurers, consumers and brokers in the property & casualty market.

Cyber risks are constantly evolving and so must the coverage carriers offer. Towerwall CEO Michelle Drolet discusses everything from personal cyber risks and work-from-home issues to what businesses of all sizes should be monitoring.

Shane Riedman, president of anti-fraud analytics at Verisk, will help carriers identify what data can be found on social sites and how it can help make underwriting more accurate.

Many people are jumping on the AI bandwagon without asking the most basic questions. FICO Chief Analytics Officer Scott Zoldi, who holds a Ph.D. in theoretical and computational physics from Duke University, has been in the business long enough to see the warning signs.

Jean Feldman and Aaron Deering of Sentry Insurance discuss how carriers are using technology in new ways to improve the workers' compensation experience for injured employees.

Embedded, parametric and usage-based insurance are creating more options for customers, carriers and agents.

Skills professionals need to succeed in today's technology-focused environment.

As the use of internet of things (IoT) devices and artificial intelligence grow in popularity, their adoption is creating real risks for end users and insurers alike. As bad actors use it to perpetrate new kinds of fraud, carriers can also utilize it to identify these risks and fraudulent claims more quickly.

A discussion focusing on the factors affecting auto insurance pricing and a look at how autonomous and electric vehicles are changing the insurance space.

Join Hemant Sarma from Chubb as he shares where the greatest opportunities are for digital transformation.

Insurance risks are constantly evolving and the latest research from Digital Insurance highlights the factors insurers should be watching in 2024.

Technology is enabling the creation of new products to enhance existing services and provide solutions to old problems.

As incentive marketing and payments preferences change, Geeta Chandan, vice president and head of product and loyalty at Discover, will join us at American Banker's Payments Forum to discuss opportunities and challenges. interview at Payments Forum

A discussion of current issues in claims amid supply chain and staff crunches.

Insurance professionals discuss what's to come in 2023.

Arizent research reveals how insurance companies stack up when it comes to making analytical decisions.

Insurance companies using AI must ensure that algorithms are free from conscious or unconscious bias.

Exclusive Digital Insurance research explores how insurance carriers can stand apart and automate intelligently.

The markets and the Fed are not on the same page about the future of inflation. Luke Tilley Senior Vice President and Chief Economist at Wilmington Trust will discuss the economy and inflation.

Like so many other businesses, Credit Karma was not spared by the pandemic and its rippling effects on the economy. Their business was prone to the same macro conditions, particularly the tightening of lending standards and credit limits. Join Paul Centopani, National Mortgage News' reporter and Andy Taylor, Credit Karma's General Manager of Home & Mortgage as they discuss how FinTechs can pivot to adapt to the new normal.

New technological innovations, consumer behavior shifts, competition from fresh digital entrants, and regulatory reforms herald the payment environment of tomorrow. In addition, the current pandemic is pushing players to rethink their market fundamentals in an already transitioning industry. Join John Adams, Executive Editor of PaymentsSource and our special guest, Andrew Jamison a virtual card expert with twelve plus years at American Express and CEO & Co-Founder of Extend, in a discussion about the business strategy, management, and innovations in the post pandemic ecosystem and how it can serve the way the economy is headed.

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world. Join our host, Brooke Worden, President of The Rudin Group and guest speaker, Virgil Miller, Chief Operating Officer of Aflac U.S. and President of Aflac Group in a discussion that will highlight how and why Aflac is emphasizing three key aspects of the customer experience in 2020.

The pandemic has had a tremendous impact on the global and US economies, household incomes, and consumer spending. The world's most valuable financial services firm is ready to share insight around the global and US effects of COVID-19.

The Federal Open Market Committee cut the fed funds target again in December but signaled fewer cuts in 2025. There was some dissent. The markets are watching to see if the Federal Reserve pauses its easing cycle in January. Join us at noon, Eastern, on Jan. 30 as Brian Rehling, head of global fixed-income strategy at Wells Fargo Investment Institute, recaps and parses the previous day's FOMC meeting and Fed Chair Jerome Powell's press conference.