Customer experience

AI's ability to synthesize large amounts of data can free up agents and brokers to interact with and develop more personalized relationships with their clients.

Digital transformation in long term care involves reimagining risk management through intelligence, interoperability, and human centered design.

State Farm Mutual Automobile Insurance Co. will pay a $5 billion cash dividend to its auto-insurance customers.

Insurance deserts are areas in which consumers and businesses struggle to pay for or secure coverage

Democratized decisioning only works if management tools remain transparent and auditable.

Three secrets to accelerating enterprise-wide adoption for measurable impact while avoiding AI debt.

Insurance companies can and should play a big role in helping customers cut their policy costs.

Embedded insurance offers customers a seamless underwriting experience and integrates coverage digitally at point of sale.

Despite the decision to delay home ownership and starting families, 68% of adults under 40 still view life insurance as essential.

When AI is simply layered on top of policy-centric platforms, batch-based processes, and siloed data models, it inherits their limitations.

Insurers learned that 2025 was about regaining balance and 2026 will be about redefining value for customers with better data, tools and insights.

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.

AI holds enormous potential for small businesses, providing tools that can empower them to do more with less.

Emerging AI capabilities give agencies a clearer, more dynamic view of their entire book of business including underwriting, renewal and service workflows

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner.

The insurance industry must discard outdated models and embrace new skillsets to survive.

Capgemini's Samantha Chow looks at the future of life insurance and how the customer experience and coverage itself will continue to evolve.

AI is transforming underwriting and helping to automate different aspects while improving the customer and agent experience.

AI impersonation fraud and attempts involving deepfakes have surged by more than 2100% over the last three years.

Bill Martin, president and CEO of Plymouth Rock Assurance, addresses why legacy insurers are the best insurtechs.