Customer experience

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.

Insurance is about sustainability, it provides a layer of financial support to families, businesses and communities.

Research reveals three key areas where an empathy-first approach from carriers can mitigate stress and improve the overall policyholder experience.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.