Customer experience

Bridging the gap between knowledge and core systems is the key to an improved user experience.

Carriers gain ground when treating personalization as a structural shift instead of a simple feature enhancement.

Moving beyond a model centered on reimbursing claims to one that supports healthier outcomes earlier in the pet care journey.

Why technology alone doesn't drive transformation

The Insurance Information Institute and Fenix24 released Cybersecurity for Insurers: Squaring Safety with Service.

The shift from transactional relationships to experience-driven engagement models is becoming a defining characteristic of successful P&C insurers.

Three common mistakes agents make and how to avoid them.

Insurance leaders are implementing integrated AI platforms or components that transform entire operational workflows and reimagine how operations function.

Insurers took a stock price hit from the advent of AI-based insurance apps, but that won't be the final outcome, according to expert observers.

AI cannot replace the seasoned judgement of an experienced underwriter.

Insurers that advance will align technology with strategy, empower their workforce, and measure success in outcomes that matter.

Readiness starts with understanding how existing distribution and value propositions perform when no one is helping explain them.

Three in 10 people in the U.S. shop or review insurance annually, according to a new survey from the Independent Insurance Agents & Brokers of America.

Integrating AI into insurance operations streamlines administrative tasks and allows agents to deliver more tailored customer experiences.

AI's ability to synthesize large amounts of data can free up agents and brokers to interact with and develop more personalized relationships with their clients.

Digital transformation in long term care involves reimagining risk management through intelligence, interoperability, and human centered design.

State Farm Mutual Automobile Insurance Co. will pay a $5 billion cash dividend to its auto-insurance customers.

Insurance deserts are areas in which consumers and businesses struggle to pay for or secure coverage

Democratized decisioning only works if management tools remain transparent and auditable.