Life insurance

Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.

Moving the fastest or spending the most does not guarantee real progress with AI.

The insurer's 2026 survey finds that Americans across generations struggle with financial independence.

Allianz, New York Life, TIAA and Tokio Marine executives give their views on the insurance industry's use of AI and its future, at the Insurtech Insights conference in New York.

Deloitte released its 2026 Insurance Prediction, which explores how agentic AI is poised to reshape life insurance distribution and reach.

Life insurance companies owned by private equity firms have quietly reshaped their portfolios, according to researchers at the Federal Reserve Bank of Chicago.

VM-22, NAIC's latest valuation manual, has begun a three-year rollout lasting through the end of 2028. Experts from WTW spoke about the standard.

Fewer consumers want life insurance since the pandemic, but sales are still growing, with digital tools keeping sales high among the 38% of Americans who are still buying, according to new research.

Insurance tech and legal executives emphasize checking data, and working to build confidence and trust.

Carriers gain ground when treating personalization as a structural shift instead of a simple feature enhancement.

Artificial intelligence can mine a book of business for new opportunities, present information more clearly to customers, and improve regulatory compliance, according to experts from LPL Financial, Prudential and SBLI.

Carrier AI and tech executives emphasize governance, responsibility for decisions, and human judgment of more complex risks.

Regulators from 12 states will conduct questionnaires with insurers, seeking insights into their use of AI, over the next six months. The results will be used to adjust the questionnaire before it is formally adopted.

Life insurance leaders are moving from digital transformation as a vague goal to more specific tech priorities.

Insurance leaders are implementing integrated AI platforms or components that transform entire operational workflows and reimagine how operations function.

Digital engagement and self-service capabilities are critical areas for customer satisfaction, according to JD Power's 2026 life and annuity study.

2025 life science report from Munich Re reveals the effects of medications, like Ozempic and Wegovy, on mortality rates and life insurance underwriting.

A study by Aon and The Jacobson Group reported that insurers expect to increase staff as a response to increased business volume expectations.

Three secrets to accelerating enterprise-wide adoption for measurable impact while avoiding AI debt.

Dai-ichi Life Holdings Inc. became the latest firm to reveal misconduct, joining Japan's three other biggest life insurers including Sumitomo Life Insurance Co. in saying that employees, seconded to financial firms selling their insurance, mishandled data.