In an era focused on customer experience, are you prepared to think differently about technology? It is through the potential of available and emerging technologies that insurers can begin to shape the best customer experience for their business. Read this article to gain a better understanding of customer experience characteristics and how to make the most of every interaction.
John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.
For insurers, thinking of the network of capabilities available in specific geographical areas can provide tangible advantages when it comes to delivering on the promise of major technological advances.
Principal Consultant, TelematicsCCC Information Services
By evaluating and measuring opportunity cost and leveraging other progressive metrics such as policyholder engagement, insurers struggling to grow their UBI programs should be able to get the continued support they need from executives to see their programs through to success.