For insurance organizations, competitive differentiation relies on customer experience (CX). As we move into the Digital Age, it is important to leverage customer data to understand how to deliver a great CX.
Business leader of artificial intelligence solutions
Genpact
With the ability of artificial intelligence to arrive at its own conclusions, governance over the machines is critical for the sake of business executives and customers alike.
Principal Consultant, Telematics
CCC Information Services
By evaluating and measuring opportunity cost and leveraging other progressive metrics such as policyholder engagement, insurers struggling to grow their UBI programs should be able to get the continued support they need from executives to see their programs through to success.
VP, Products and TechnologyCCC Information Services Inc.
Artificial Intelligence (AI) is a growing phenomenon in almost all major industries. Tech companies have been exploring with it for years, but how does AI fit into the world of insurance and more specifically, claims? Take a look in our latest whitepaper.
Nearly half of firms recently surveyed struggle to identify between data truths and manipulations. This indicates an urgent need to upskill and support workers, the report said.
Joy Rohde Ingo Money and Jay Sarzen, Aite Group discuss the top 3 trends in digital transformation carriers should consider this year. They also discuss why instant payments should be on the forefront of the innovation roadmap
