By evaluating and measuring opportunity cost and leveraging other progressive metrics such as policyholder engagement, insurers struggling to grow their UBI programs should be able to get the continued support they need from executives to see their programs through to success.
Consumers are increasingly concerned that companies are amassing enormous amounts of information about their activities and using it in unethical ways.
To meet the needs of customers and deliver services as needed, insurers need knowledgeable, skilled people to build and manage sophisticated applications, algorithms and analytics.
Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.
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