Agents

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

Technology will enhance agents' abilities to serve clients, according to insurance risk expert Robert Hartwig of the University of South Carolina.

Insurance employees are less willing to trust AI decisions they cannot understand, according to a new SAS study.

Independent agents want increased AI usage and automation to address pain points, according to Ivans' latest report.

Human oversight would still be needed, especially for underwriting, industry experts say. Yet linking voice recognition with AI engines will put insurance agents jobs at risk, they add.

Andrew Dalton, chief product officer, spoke about the challenges and risks presented by property data and how the MGA is using AI technology.

Three areas inside agency finance are seeing the clearest, most measurable returns from AI and automation: commission reconciliation, premium financing and the monthly close.

Agencies rarely struggle because they don't use the right technology. They struggle because technology decisions become disconnected from the operational problems they are trying to solve.

The best place to start AI adoption is tasks where employees already describe them as repetitive, slow or unnecessarily difficult, writes Amy Carlisle, president of MSI.

Entrepreneurs report a high level of trust when using an AI chatbot or search tool to look up options related to business insurance, according to an ERGO NEXT survey.

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

Many insurance agents are planning to increase their use of AI but many aren't using it yet, according to the Association for Independent Insurance Agents Agents Council for Technology tech trends report.

Despite growing adoption, research shows that agents and brokers struggle to integrate AI into their daily workflows.

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

John Chu, CEO and founder of Bamboo Insurance, discussed the company's growth and planned expansion, and how that is supported by artificial intelligence.

Younger workers are approaching their careers differently and flexibility, earning potential, plus work-life balance matter more.

Three common mistakes agents make and how to avoid them.

To ensure the industry's longevity and sustain innovation, we must reimagine talent acquisition, development, and retention strategies.

Readiness starts with understanding how existing distribution and value propositions perform when no one is helping explain them.