Agents

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.

Many insurance agents are planning to increase their use of AI but many aren't using it yet, according to the Association for Independent Insurance Agents Agents Council for Technology tech trends report.

Despite growing adoption, research shows that agents and brokers struggle to integrate AI into their daily workflows.

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

John Chu, CEO and founder of Bamboo Insurance, discussed the company's growth and planned expansion, and how that is supported by artificial intelligence.

Younger workers are approaching their careers differently and flexibility, earning potential, plus work-life balance matter more.

Three common mistakes agents make and how to avoid them.

To ensure the industry's longevity and sustain innovation, we must reimagine talent acquisition, development, and retention strategies.

Readiness starts with understanding how existing distribution and value propositions perform when no one is helping explain them.

Three in 10 people in the U.S. shop or review insurance annually, according to a new survey from the Independent Insurance Agents & Brokers of America.

MGAs are looking for ways to verify risk data for underwriting, according to Lisa Rowe, an underwriting executive at Specialty MGA.

The Massachusetts Association of Insurance Agents launched its Insurance Career Pathway program for individuals looking for a career in the insurance industry.

A better approach is to offer communication options intentionally, not reactively.

Experts suggest the industry is continuing to focus on innovation.

The trends include cybersecurity, a new digital workforce and strategic growth through transformation.

Kari Allen, vice president and head of sales for Insureon, is a 2025 Women in Insurance Leadership honoree.