Agents

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

With the adoption of AI, how will the role and responsibilities of live agents change?

The 2024 U.S. Independent Agent Satisfaction Study from J.D. Power indicates insurers are improving quoting platforms, increasing training and communication to maintain relationships with agents.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

The Big "I" has selected Indiana's Todd Jackson as its chairman for 2024-2025.

Digital Insurance reached to insurance agents to ask about what AI tools they're using.

The benefits of adopting a commercial lines quoting solution to simplify the quoting process.

A Nationwide survey suggests independent insurance agents are embracing artificial intelligence to enhance customer experience.

Tips for agents as they help consumers navigate the current landscape.

Legacy systems have played in integral part in preserving industry data, but operating multiple systems is inefficient and costly.