New insurance career development program offers personal lines agent training

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Meeting, senior couple and financial advisor or woman for asset management, retirement planning and finance advice. Elderly man, partner and agent discussion of pension, home policy or life insurance.
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The Massachusetts Association of Insurance Agents (MAIA) has launched Insurance Career Pathway, a scholarship-program for individuals new to the insurance industry and interested in a professional career in personal lines. 

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The six-month program covers MAIA's New Agent Training in the personal lines curriculum, as well as its property and casualty licensing preparation and agency operations fundamentals. Participants of the program receive full tuition coverage, including one attempt at a state licensing exam, agency training and ongoing professional support throughout the training.

"Finding and developing new talent is a top priority for our industry," Nick Fyntrilakis, president and CEO of MAIA, shared in an email with Digital Insurance. "The Insurance Career Pathway program introduces motivated individuals to insurance careers while helping MAIA member agencies connect with trained, entry-level professionals who are ready to contribute from day one."

The initiative includes 60 hours of training and combines both on-demand and live instruction, preparing graduates for the Massachusetts Property and Casualty licensing exam, professional agency roles and a more robust understanding of personal lines coverages, documentation standards and agent workflows. Participants will also receive shadowing opportunities and meet with an agent or agency owner.

Upon successful completion of the program, Insurance Career Pathway graduates gain access to MAIA member agencies that seek qualified, entry-level professionals and new talent – and though placement is not guaranteed, MAIA does offer assistance to match candidates with available roles and preparation for the workforce.

"This is a win-win," Fyntrilakis continued. "Participants gain a supported entry into a rewarding field, and agencies gain access to trained, licensed and industry-ready talent."

The program aims to directly address the talent shortage facing insurance: an aging workforce and technology talent gap shaping the industry. According to the U.S. Bureau of Labor Statistics (BLS), the number of professionals in the insurance industry older than 55 years old increased 74% in the past decade. The BLS now projects that over the following 15 years,50% of insurance professionals retire and leave over 400,000 open positions unfilled. 

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