Claims

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner.

Used correctly, AI can help insurers move faster, identify risk more accurately, and reduce costs without replacing human expertise.

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.

When embedded within a case management framework, Agentic AI can detect subtle anomalies, highlight inconsistencies, and surface patterns traditional systems miss.

Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power's 2025 U.S. Claims Digital Experience Study.

Craig Kurtzweil, chief data and analytics officer for UnitedHealthcare's commercial business, shared insights related to how the company is deploying technology.

Parametric providers can notify policyholders when an event triggers a claim, which can then be processed in days, helping customers get back to business more quickly.

New technologies are helping insurers practice ESG principles in a real and meaningful way.

TPAs are adopting intelligent digital solutions for data extraction, transaction processing and compliance, for higher accuracy and better use of employees' time

The first time a significant catastrophe occurs, it's a black swan, and then it becomes part of the operating environment for risk management.

Insurance companies must rethink legacy processes and embrace technology.

Matthew Porcelli, a meteorologist at The Weather Company, shares information about how weather data is necessary for insurance companies to provide information to policyholders.

Hiscox's Underinsurance in Small Business Report suggests 77% of small businesses in the U.S. are underinsured.

The insured costs of Hurricane Melissa's damages to onshore property in Jamaica now range between $2.2 billion and $4.2 billion, according to data firm Verisk Analytics Inc.

Erie Insurance, NJM and Liberty Mutual rank highest in overall customer satisfaction, according to the 2025 J.D. Power U.S. Auto Claims Satisfaction study.

How to build a more resilient and efficient CAT playbook through communication automation.

The integration of AI into the workers' comp space begins by making it predictive, prescriptive and focusing on the use of Agentic AI.

UnitedHealth Group Inc. is testing a new system to streamline how medical claims are processed.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.