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While consumers grow more at ease with digital contact every year, they remain more at ease with non-digital status updates on the whole.October 25
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Farmers and other carriers are engaging and empowering their customers’ self-service lifestyle and thirst for real-time access to information.October 16
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From Insuretech Connect in Las Vegas, dispatches on carriers' digitalization efforts.September 25
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Travelers has partnered with Hover to incorporate 3-D modeling technology into its claims assessment.September 20
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More good news is that the development of connected cars is making it easier to find new products and services to offer policyholders.August 20
Director, Americas Property/Casualty PracticeCelent
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Reinsurer developed AI, big-data-driven product in its internal innovation lab for its insurer clients.August 15
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An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.June 19
Industry analyst, VP of strategyVUE Software
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When their car is involved in an accident or someone breaks in, CSAA customers can view and share a video clip with the insurer and law enforcement personnel.June 14
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A program was designed over the past year to improve employees interpersonal skills and workplace conversations.May 7
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Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.April 23
VPNetClaim
