Claims

BEC claims were 57% higher in the first half of 2026 compared with the same period last year, and fraudsters are increasingly focused on account takeovers, according to the Travelers' Q2 2026 Cyber Threat Report.

David Tobias, chief product officer at Nearmap, shared insights with Digital Insurance around how aerial imagery is used by insurers to better understand the impact of natural disasters.

A plan backed by Democrats in the state senate wouldn't limit insurers from suing utility companies to recoup payouts to policyholders, according to a proposal seen by Bloomberg News on Tuesday.

Mike Fiato, EVP and chief claims officer at Allstate, discusses The Allstate Claims University, a hands-on training campus in Dallas to simulate real-world damage situations and give employees practical experience.

Insurance claims tied to subsidence — a phenomenon associated with bouts of hot, dry weather that shrink the soil and destabilize the foundations on which buildings stand — hit a record last quarter, according to data provided by the Association of British Insurers.

Executives from Liberty Mutual, UnitedHealth Group, Travelers and The Hartford share where AI investments are paying off.

Once an AI-generated answer causes a loss, the argument moves beyond whether the answer was wrong, writes Dr. Viroshan Naicker, co-founder and CEO of Refiant.

Improving the claims experience is critical for customer satisfaction and retention, according to Deloitte research.

Danielle Lutkus, principal consultant at Capco, shared insights about how claims, underwriting and fraud teams are responding to AI-driven fraud.

When AI can make false evidence look real, insurers can struggle to know who to trust, writes Tom Rasmussen, vice president of product for claims at Carpe.

Edison is responsible for the first $1 billion of wildfire-related claims, which it pays using its customer-funded self-insurance program.

Florida changed how the legal system applies to insurance companies, making it more onerous for homeowners to use the courts to challenge denied claims or low payouts.

The carriers that are getting it right aren't using AI to replace adjusters.

Advancements in estimating tools are helping insurers deliver faster and seamless digital claims, writes Marc Rothchild, EVP and head of claims at Xceedance.

Insurers will start relying on more advanced approaches to evaluating cyber risk, including continuous cyber risk monitoring.

Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.

Problems will arise without good governance in place to guide AI adoption.

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.