Claims

Pet insurance needs to do more than reimburse. It must actively support pet owners in predicting problems and delivering real-time value.

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The insurance industry is seeing a disproportionate increase in liability claims compared to a rise in general inflation.

Highlights from speakers and sessions at the Insurtech Insights conference and surrounding events in New York from June 3-5.

Gen AI can help policyholders and adjusters better understand the complexities of claims coverage.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

The top five insurance companies have an average life insurance market share of 6.01% as of December 31, 2024.

Catastrophes significantly increase claim volume and severity, resulting in extended claims cycles and frustrated policyholders.

The top five insurance companies have an average commercial auto market share of 6.4% as of December 31, 2024.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.