Claims

The top five insurance companies have an average life insurance market share of 6.01% as of December 31, 2024.

Catastrophes significantly increase claim volume and severity, resulting in extended claims cycles and frustrated policyholders.

The top five insurance companies have an average commercial auto market share of 6.4% as of December 31, 2024.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

There is a need to understand how mental health impacts workers' compensation claims.

The top five insurance companies have an average homeowners market share of 9.15% as of December 31, 2024.

The top five insurance companies have an average private passenger auto market share of 12.72% as of December 31, 2024.

Wall Street brokers have started selling insurers' claims tied to Los Angeles' deadly wildfires, which may trigger a payout from the utilities blamed for the destruction, according to people familiar with the matter.