The tasks that fill BPO delivery centers sit squarely inside what agentic AI systems handle today, writes Martin Henley, CEO of mea Platform.

Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

As the insurance industry races to make the best use of AI, some areas of caution are emerging.

Dinah Sykes, running unopposed for insurance commissioner in the state's Democratic primary, discusses the need for guardrails as insurers expand their use of AI.

AB 311 would give auto insurers more tools to evaluate risks to cover, but critics say it's unclear on how AI can be used.

The U.K.'s flood insurer of last resort is unfairly favoring wealthier households and will be reformed to reduce the burden of multimillion-pound payouts, the government said.

Life insurers have offloaded long-term policyholder liabilities into offshore reinsurance and captive subsidiaries, raising concerns over state oversight of opaque investment vehicles and whether insurers have adequately funded claims.

Artificial intelligence is changing how consumers shop for policies, how insurers handle claims and more. But don't push humans out of key decisions.

Three of the five candidates for Oklahoma's next insurance commissioner discussed the benefits and dangers of AI for the industry, and how it would figure in their plans if elected.

New legislation would require insurers to submit supporting actuarial evidence for rate increases to the state's Department of Insurance. Insurers lacking justification will be required to provide rebates to consumers.

Digital Insurance interviewed seven of the insurance commissioner candidates about how they would address the state's insurance crisis, AI risks and opportunities, rate increases and climate change issues.

The people vying to be the state's next insurance commissioner share how they would work with property data, climate risk mitigation programs and legislative proposals to mitigate the impact of climate change on policyholders.

As California's next insurance commissioner, how would each candidate treat insurers' requests to raise rates, how would they balance keeping insurers in the state and consumer affordability, and how would they manage compensation for advocates in rate increase proceedings?

Proposed FEMA reforms could further increase financial strain for state and local governments after natural disasters.

On June 2, California voters will choose from 11 candidates for an open seat. Seven of the candidates responded to Digital Insurance questions about how they would manage the regulatory agency, stop property insurers from leaving the state, and finance FAIR Plan insurance of last resort.

Digital Insurance interviewed candidates about AI, regulatory issues, property insurance market data and more.

Georgia voters will choose one of five Democratic candidates on May 19 to challenge incumbent insurance commissioner John King. Candidates addressed the use of NAIC-collected data to address climate change risks, and how the state's regulatory resources rank nationwide.

VM-22, NAIC's latest valuation manual, has begun a three-year rollout lasting through the end of 2028. Experts from WTW spoke about the standard.

Georgia voters will choose one of five Democratic candidates on May 19 to challenge incumbent insurance commissioner John King. Candidates discussed how AI can provide value to policyholders, preventing AI fraud, and how carriers deploy the technology.