As a provider of group pension programs, New York-based Guardian Life Insurance Co. of America understands that when it comes to mutual fund policyholders, many have an insatiable desire for data that will help them maximize their investments.Unlike typically static health and life coverage, 401(k) plan participants regularly juggle fund portfolios on a weekly or monthly basis. Even if they don't engage in fund reallocation, group pension customers are inveterate monitors of their fund balances-many doing so on a daily basis.
Cognizant of this level of fluidity, Guardian's pension unit has made a conscious effort to disseminate data to its pension policyholders quickly and accurately. Much of this process in the past was carried out manually, through call centers or through brokers and agents. The lack of efficiency within the system was not lost on Guardian executives.
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