The tragic events of Sept. 11 in New York City, Pennsylvania and Washington, D.C., cast a pall on the nation's collective psyche, and also prompted insurance carriers to re-examine their IT investment strategies.Carriers that absorbed large losses on the claims side as the result of the tragedies might consider scaling back IT expenditures simply because the claims hit they absorbed would require capital spending cuts.

But on the other hand, the events of Sept. 11 might make insurers recognize the importance of automation even more.

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