Robert D. Woods Jr. needed a faster, more efficient and less costly process for getting first-notice-of-loss data received from independent agents entered into his high-tech claims processing IT system.So when he saw a presentation featuring fax scanning technology from Piscataway, N.J.-based EasyLink Services Corp., the vice president of personal lines claims for the Massachusetts office of OneBeacon Insurance Group LLC, got excited.
"It (the scanning technology) was fascinating and intrigued me," says Woods. "They showed us samples of ACORD first-notice-of-loss documents that were handwritten or typed. The technology was still able to convert them to data that we could use in our claims management system.
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