Travelers Life Updates Producer SiteAt the same time Citigroup Inc., New York, was announcing the sale of Travelers Life & Annuity to MetLife Inc. (see page 6), the life and annuity company was introducing an updated producer Web site. Rolled out in its entirety on January 28, the updated site enables producers to view their entire book of business on a single page, listed by account number, account owner, annuitant, account value and more. By clicking on a specific account, the producer can dig deeper, accessing TL&A's AccountViewer for details.

Producers can also select, print and/or save all the quarterly statements for the accounts in their book of business at one time. Another innovation on the site is technology called FormSearch. "Producers told us that downloading all the right forms from a Web site can often be a difficult, 'hit or miss' task," says Bill Krivoshik, the company's chief technology officer. Now, when a producer selects one form, the software automatically selects and delivers any other required forms. It also provides a list of appropriate optional forms, such as forms for riders. Forms are also easier to complete on the new site due to enhanced PDF technology that enables producers to fill out forms onscreen.

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