When I asked Frank Cerne, publisher and editor of this magazine, for feedback on the article I wrote in this issue on agents' slow adoption of real-time carrier interfaces ("Agents Are Not Yet Sold On Real-Time," see cover), Frank said, "It sounds like there's a lot of finger-pointing going on."That's precisely the conclusion I drew too-after speaking with several carriers, the two major agency management systems vendors, a few agent user group representatives and ACORD.
Carriers are disappointed because agents aren't rapidly adopting the real-time transactions they have provided within the agency management systems. Agency management systems competitors AMS and Applied Systems are engaged in a new battle over AMS' recently launched TransactNOW, which does not require carriers to use open ACORD XML standards (as IVANS Transformation Station does). And agents are frustrated by yet another twist in technology that not only confuses them, but also seems to confirm their suspicions that never shall the carriers and agency management systems vendors meet to make single-entry, multi-carrier interface (SEMCI) a reality.
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