It's not as if I hadn't been warned.

Just four weeks into the position, INN threw me into the deep end, sending me to two of the largest insurance industry trade shows, ACORD LOMA and IASA. I was impressed by the number of vendors and the sophistication of the technologies on display, and when one of my new colleagues asked me for impressions, I told her that the solutions were not radically different or obviously outdated compared with those I've seen at countless other tradeshows outside the insurance industry. Which surprised me, especially after having been told, repeatedly, that insurers are technology laggards.

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