Farm Bureau Mutual Insurance Co. of Idaho (Idaho Farm Bureau Insurance) has selected Thunderhead’s NOW platform in an attempt to streamline communications and document generation output across the enterprise, and ultimately, hopefully help the company to deliver better customer service.
“Thunderhead NOW allows us to better incorporate feedback from customers and business process owners in a timely fashion, to better target information to specific customers. Ultimately it allows us to continue to offer the high levels of customer service for which we are known," said Adam Waldron, IS Director at Idaho Farm Bureau Insurance. “Idaho Farm Bureau Insurance has a track record of exceptional customer service that supports our entire business. As our customers and agents have become more and more technologically savvy, it was vital for us to update our own technologies and solutions so we could continue to meet their needs.”
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