“Thunderhead NOW allows us to better incorporate feedback from customers and business process owners in a timely fashion, to better target information to specific customers. Ultimately it allows us to continue to offer the high levels of customer service for which we are known," said Adam Waldron, IS Director at Idaho Farm Bureau Insurance. “Idaho Farm Bureau Insurance has a track record of exceptional customer service that supports our entire business. As our customers and agents have become more and more technologically savvy, it was vital for us to update our own technologies and solutions so we could continue to meet their needs.”
Thunderhead added that Idaho Farm Bureau Insurance’s in-house legacy communications and document output system only supported print, lacked flexibility, and could not appropriately involve the business process owners in the document-generation process. The print process was static and fixed, making it difficult to add or change information, or to incorporate new customer communications into the system.
According to the vendor, NOW will reduce Idaho Farm Bureau Insurance’s paper output, enable increased user control and help the company to remain compliant with changing regulations by updating processes and streamlining communication workflows across the entire business. It also gives Idaho Farm Bureau the flexibility needed to respond quickly to market demands, and it will easily integrate with other technologies deployed by the firm, including