Converting mail and other forms into digital documents can help free carriers from the mountains of paper that threaten to choke the industry.Despite huge corporate investments in personal computers, electronic mail and document scanners, the paperless workplace is still a pipe dream. Indeed, the insurance industry in particular is drowning in a white sea of computer-generated documents, customer correspondence and faxes.
But some carriers, such as San Antonio, Texas-based USAA, are using document imaging and management technologies to eliminate the paper morass. Every day, USAA adds 250,000 documents to its massive database supporting property & casualty customer service. The system contains more than 400 million documents consisting of 2.5 billion pages of information.
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