A survey of nearly 4,000 respondents across 12 countries looking at how communications and effective leadership are related found that only 23 percent of all respondents feel the insurance industry demonstrates effective leadership.

Conducted by Ketchum Global Research & Analytics and Ipsos, an independent market research company, the Ketchum Leadership Communication Monitor survey also found that leaders from business, political and religious life are falling “desperately short” of expectations around the world—with Europeans and Americans the most disillusioned.

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