When the Internet revolution began in earnest in the late 1990s, many technology experts were touting the development of Internet telephony, a category of hardware and software that enables people to use the Internet to transmit telephone calls.The software, also known as voice over IP, could be extremely useful in linking call centers and Web sites. With Internet telephony, a consumer only needs one telephone line to browse the Internet and speak with a call center agent.

Although major telecommunications companies continue to tout the technology, Internet telephony has not become a mainstream application.

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