When the Internet revolution began in earnest in the late 1990s, many technology experts were touting the development of Internet telephony, a category of hardware and software that enables people to use the Internet to transmit telephone calls.The software, also known as voice over IP, could be extremely useful in linking call centers and Web sites. With Internet telephony, a consumer only needs one telephone line to browse the Internet and speak with a call center agent.
Although major telecommunications companies continue to tout the technology, Internet telephony has not become a mainstream application.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access