In 2007, Capitol Indemnity Corp. (CIC) began to prepare to enter a new business-commercial automobile insurance-and expand its worker's compensation business. A national P&C firm that writes business on both a standard line and specialty lines basis, admitted and non-admitted, CIC distributes products through an extensive network of independent agents, general agents, brokers and program managers. CIC is not only a complex organization, but also requires the infrastructure to support a sudden move by its parent company, Alleghany Corp., which is constantly on the prowl for merger and acquisition targets, says John Black, director of staff services for the carrier.
After taking a long, hard look at its legacy infrastructure, the Middleton, Wis.-based firm decided it had to simplify its internal structure so it could be more flexible and fleet-footed. Following an analysis of some 99 different software vendors, it selected the Wynsure platform last January from the Eagan, Minn.-based technology provider, Wyde Corp. Since then, it has been full-steam ahead. By March, CIC had already implemented a new producer management system and customer relationship management system. It expects to have brought up a whole new claims system by the end of November, and all of its remaining lines by early 2009. "Some analysts have told us 'you are crazy: you will never get it done,'" says Black. "But the marketplace has changed, and there really are rapid development methodologies now available. You can do some pretty big IT projects much more quickly today than you could five or 10 years ago."
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