Last week, I explored some of the issues insurance companies face with implementing business process management (BPM) solutions. Of course, for many companies, the question is, where to begin? I recently put this question to Rajesh Desingu, VP of WNS Global Services, a provider of business process outsourcing services to the industry.

Desingu, whose company is on the cutting edge of BPM matters, observes that the insurance industry has unique challenges that set it apart from other industries, but this shouldn’t slow down or deter efforts to apply BPM across the board.

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