As insurers "Web-enable" their core applications to provide agents, claims professionals, customer service representatives and customers access to data and transactional functions, poor Web site performance becomes more than an annoyance to end users. It becomes a critical component to a company's success.A London-based firm that operates a hub for cedants, brokers and reinsurers to collaborate, share data and transact business online realized the importance of this issue when London users of its Singapore-hosted data management center (DMC) application reported slow page refreshes and data downloads.
With its entire business model based on online collaboration and transactions, ri3k Ltd. moved quickly to implement an application delivery network service, called NetLightning, from Palo Alto, Calif.-based Netli Inc.
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