New York — Insurance technologists have good reason to be wary of the next big thing. For every promising new technology that delivered as promised, the memories of the numerous ones that didn't still linger.

So what do carriers make of Web 2.0, which is not a single technology but a rubric for several emerging ones? A new research report from New York-based Novarica contends that because of its diverse nature, insurers need a general awareness of Web 2.0, not a grand strategy.

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