The success of pay-as-you-drive programs is a given; today, however, using telematics and location intelligence tools, insurers are renewing efforts to help deliver a positive customer experience by rewarding drivers for how they drive.
The number of global insurance telematics users will grow at a CAGR of 90 percent from 1.85 million in 2010 to 89 million in 2017, according to
“While insurance telematics or usage-based insurance (UBI) is far from a recent phenomenon—U.S.-based
The firm’s
The big picture behind UBI, notes the research firm, is to enable insurers to create an environment of continuous customer communication and feedback, while using the opportunity to up-sell value-added services such as teen driver monitoring, stolen vehicle tracking and roadside assistance.
While drivers appreciate being given an opportunity for premium discounts by paying for only the risks they take behind the wheel, the downside to insurers remains in the self-selection of low-risk drivers. Policyholders, meanwhile, face challenges in understanding just how complex auto policy programs work, installing telematics hardware, etc. The existing default UBI hardware solution—a dedicated device plugged into the vehicle’s diagnostics OBD port—may soon be upstaged by either factory-installed technology (as in-car connectivity penetration rates increase) or—for the aftermarket—converged devices such as smartphones wirelessly connecting to the OBD bus via Bluetooth adapters. Other industry-wide challenges affect both parties, such as pending IP litigation, a lack of standards, and more, notes ABI.
That said, telematics and location intelligence technologies are actively being offered in commercial lines.
Other key benefits of the telematics solution, notes Telogis, include better fuel efficiency and routing, reduced wear and tear on vehicles, identification of unauthorized vehicle use and stolen vehicle retrieval. Travelers is offering its IntelliDrive Fleet Safety Solutions for local and intermediate fleet customers through Travelers and to its long-haul trucking fleets through its Northland division, one of the largest trucking insurance carriers in the country.
Insurers are aware of the benefits and challenges of using Telematics, according to research and consulting firm